Table 10-1Control-panel messages (continued)

Description

Recommended action

 

 

68.X PERMANENT STORAGE WRITE FAIL To continue press OK

The product NVRAM is failing to write. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.

X values

0 = Internal memory

1 = Removable disk

Press the OK button to clear the message. If the message is not cleared, turn the product off, and then turn the product on.

If the message persists, contact HP support. See Customer support on page 246.

68.X STORAGE ERROR SETTINGS

One or more product settings are invalid and

CHANGED

have been reset to the factory-default

To continue press OK

settings. Printing can continue, but some

unexpected functions might occur if an error

 

occurred in permanent storage.

Press the OK button to clear the message. If the message is not cleared, turn the product off, and then turn the product on.

If the message persists, contact HP support. See Customer support on page 246.

69.X ERROR

A temporary printing error occurred.

To continue turn off then on

 

Turn the product off, and then turn the product on.

If the message persists, contact HP support. See Customer support on page 246.

79.XXXX ERROR

An internal product error has occurred.

Turn the product off and then on.

To continue turn off then on

 

If the message persists, contact HP support.

 

 

See Customer support on page 246.

 

 

 

8X.YYYY EIO ERROR

This message appears in English only. It

Replace the EIO card.

 

indicates that the EIO card in slot X has failed.

 

 

 

 

8X.YYYY EMBEDDED JETDIRECT ERROR

This message appears in English only. It

Contact HP support. See Customer support

 

indicates that the embedded HP Jetdirect

on page 246.

 

card has failed.

 

 

 

 

ACCEPT BAD SIGNATURE?

The product is performing a remote firmware

Download the correct firmware upgrade file

Yes press OK

upgrade, and the code signature is invalid.

for this product, and then reinstall the

 

upgrade. See Product updates on page 177.

alternates with

 

 

ACCEPT BAD SIGNATURE?

 

 

No press

 

 

 

 

 

Access denied MENUS LOCKED

The control-panel menu that you tried to

Consult with the person who administers the

 

select is currently locked.

product.

 

 

 

Action not currently available for tray x

Duplex registration is not available when the

Configure the tray to a specific size, and then

Tray size cannot be ANY SIZE/ANY

size is set to ANY SIZE or ANY CUSTOM.

set the registration for that tray.

CUSTOM

 

 

 

 

 

BAD OPTIONAL TRAY CONNECTION

The optional tray is not connected correctly.

1. Turn the product off.

 

 

2. Remove and then reinstall the optional

 

 

tray.

 

 

If the message persists, contact HP support.

 

 

See Customer support on page 246.

 

 

 

Bad Signature

The firmware upgrade code does not match

Download the correct firmware upgrade file

Upgrade cancelled

the product signature.

for this product, and then reinstall the

 

upgrade. See Product updates on page 177.

 

 

 

188 Chapter 10 Solve problems

ENWW

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HP CP4025DN Laser CC490A manual Storage Error Settings, Changed, 8X.YYYY EIO Error, 8X.YYYY Embedded Jetdirect Error