Solve connectivity problems

Solve direct-connect problems

If you have connected the product directly to a computer, check the cable.

●Verify that the cable is connected to the computer and to the product.

●Verify that the cable is not longer than 2 m (6.5 ft). Replace the cable if necessary.

●Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary.

Solve network problems

Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page. See Print information pages on page 148.

Problem

Solution

 

 

Poor physical connection

Verify that the product is attached to the correct network port using a cable of the

 

correct length.

 

Verify that cable connections are secure.

 

Look at the network port connection on the back of the product, and verify that the

 

amber activity light and the green link-status light are lit.

 

If the problem continues, try a different cable or port on the hub.

 

 

The computer is unable to communicate

Use the command prompt to ping the product from your computer. For example:

with the product.

ping 192.168.45.39

 

 

Verify that the ping displays round-trip times, which indicates that it is working.

 

If the ping command failed, verify that the network hubs are on, and then verify that

 

the network settings, the product, and the computer are all configured for the same

 

network.

 

 

Incorrect link and duplex settings

Hewlett-Packard recommends leaving this setting in automatic mode (the default

 

setting). See Link speed and duplex settings on page 77.

 

 

Incorrect IP address for the product on

Use the correct IP address. The IP address is listed on the configuration page.

the computer

If the IP address is correct, delete the product and then add it again.

 

 

 

New software programs have caused

Verify that any new software programs are correctly installed and that they use the

compatibility problems.

correct printer driver.

 

 

Your computer or workstation is set up

Check the network drivers, printer drivers, and the network redirection.

incorrectly.

Verify that the operating system is configured correctly.

 

 

 

The protocol is disabled, or other

Review the configuration page to check the status of the protocol. Enable it if

network settings are incorrect.

necessary.

 

Reconfigure the network settings if necessary. See Connect to a network

 

on page 68.

 

 

228 Chapter 10 Solve problems

ENWW