Solve performance problems

Problem

Cause

Solution

 

 

 

Pages print but are totally blank.

The document might contain blank

Check the document that you are printing

 

pages.

to see if content appears on all of the

 

 

pages.

 

 

 

 

The product might be malfunctioning.

To check the product, print a

 

 

Configuration page.

 

 

 

 

All of the print cartridges might be very

Replace the toner cartridges if a

 

low on toner.

SUPPLIES VERY LOW message is

 

 

displayed.

 

 

 

Pages print very slowly.

Heavier paper types can slow the print

Print on a different type of paper. Proper

 

job.

fusing may require a slower print speed

 

 

to ensure the best print quality.

 

 

 

 

Complex pages can print slowly.

Simplify the page.

 

 

 

Pages did not print.

The product might not be pulling paper

Make sure paper is loaded in the tray

 

correctly.

correctly.

 

 

 

 

The paper is jamming in the product.

Clear the jam. See Clear jams

 

 

on page 206.

 

 

 

 

The USB cable might be defective or

● Disconnect the USB cable at both

 

incorrectly connected.

ends and reconnect it.

 

 

● Try printing a job that has printed in

 

 

the past.

 

 

● Try using a different USB cable.

Other devices are running on your computer.

The product might not share a USB port. If you have an external hard drive or network switchbox that is connected to the same port as the product, the other device might be interfering. To connect and use the product, you must disconnect the other device or you must use two USB ports on the computer.

ENWW

Solve performance problems 227