Solve problems | HP CP4025DN Laser CC490A specs

10 Solve problems

●Solve general problems

●Restore factory settings

●Interpret control-panel messages

●Clear jams

●Solve paper-handling problems

●Solve image-quality problems

●Solve performance problems

●Solve connectivity problems

●Product software problems

●Solve common Windows problems

●Solve common Mac problems

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HP CP4025DN Laser CC490A manual Solve problems

Contents

Color Laserjet Enterprise CP4020/CP4520 Page HP Color LaserJet Enterprise CP4020-CP4520 Series Printer Copyright Hewlett-Packard Development Company, L.P Copyright and LicenseTrademark Credits Conventions used in this guide Iv Conventions used in this guide Table of contents Connect the product Use the product with Mac Print tasks Paper and print media 109 Manage and maintain Color Solve problems Appendix B Service and support Appendix a Supplies and accessoriesAppendix C Product specifications 259 Appendix D Regulatory information Product basics Product comparison Model Features Access this feature through the printer driver Environmental featuresFor printing meaningful information while minimizing waste Job storage HP Color LaserJet CP4025 models Product featuresHP Color LaserJet CP4525 models Print cartridges Languages and fontsSupported operating systems Connectivity Self-help Accessibility Front view Product views Back view Interface ports Power connection Serial number and model number location Interface portsModel name Model number Control panel display Back arrow button Control-panel layoutUp arrow button Down arrow button OK button Control panel menus Show Me How menu Control panel menusRetrieve job menu Delete ALL Jobs with PIN PrintCopies JOB Information menu Print ConfigurationPrint Menu MAP Paper handling menu Tray X Size Manage supplies menuTray X Type Menu item Sub-menu item Values Description Continue Color Cartridges StopPrint in Black Transfer KIT Stop Magenta Cartridge User Defined LOW Yellow CartridgeCyan Cartridge Black Cartridge Transfer KIT Printing menu Configure device menu Default Custom Paper Unit of Measure Default Paper SizeSize Dimension Millimeters PCL sub-menu Media Source Mapping Standard Suppress Blank PagesClassic Print Quality menu X1 Shift Auto Sense Mode Tray 1 Sensing Full SensingY1 Shift X2 Shift Print Mode Adjust PaperRestore Optimize NOW Delay Cleaning Auto Cleaning OFFAuto Cleaning Letter Create Cleaning System setup menu Disabled PS Defer Media EnabledUSE Requested Tray Exclusively First Letterhead Mode OFF USE Another Tray EnabledSleep Delay Minute Alternative Custom Wake TimeOptimum SPEED/ENERGY Faster First Usage Save Energy Auto Continue OFF JAM Recovery AutoRAM Disk Auto Language TCP/IP Enable TimeoutMenu Information Print SEC YES Settings Subnet Mask IPV4 Settings Config Method BootpDefault Default IP Auto IP Settings IPV6 Settings EnableDhcp Renew Primary DNS IPX/SPX Enable Idle TimeoutAppletalk Enable OFF DLC/LLC Enable Reset DisableReset Security YES Diagnostics Embedded Tests Data Path Test YES Snmp Test YESSelect ALL YES Tests Ping Results Print Results YESPackets Sent Packets 10T Full 10T Half100TX Half 100TX Full Resets menu Diagnostics menu Paper Path Test Paper Path SensorsSource ALL Trays Tray Voltage power supply Service menuColor Band Test Print Test Used to identify arcing in the high Software for Windows Supported operating systems for Windows Supported printer drivers for Windows HP Universal Print Driver UPD Select the correct printer driver for WindowsHP PCL 6 driver HP UPD PS driver Use this mode if you are installing UPD for a workgroup UPD installation modesPrint to HP products in any location Priority for print settings Change the default settings for all print jobs Change printer-driver settings for WindowsChange the product configuration settings Windows XP Remove software for WindowsWindows Vista Windows Supported utilities for Windows HP Web JetadminHP Embedded Web Server HP Easy Printer Care Supported browsers Software Software for other operating systems Enww Use the product with Mac Supported operating systems for Mac Software for MacSupported printer drivers for Mac Remove software from Mac operating systems Change printer-driver settings for Mac Priority for print settings for MacPrint jobs Settings Click the Installable Options menu Mac OS X 10.5 Software for Mac computers HP Utility featuresHP Utility for Mac Open the HP Printer Utility HP Embedded Web Server Supported utilities for Mac Print with Mac Create and use printing presets with MacResize documents or print on a custom paper size with Mac Print a cover page with Mac Print multiple pages on one sheet of paper with Mac Use watermarks with Mac Store jobs with Mac Print on both sides of the page duplex printing with MacUse automatic duplex printing Print on both sides manually Set the color options with Mac Use the Services menu with Mac Enww Connect the product Printer sharing disclaimer Supported network operating systems Connect with USB CD installationMac Connect to a network Click the Installable Options menuSupported network protocols Click the Options & Supplies button Service name Description Guarantee privacy and data integrity between the client Additional protection through authentication and encryptionIPsec batch configuration Benefits of encryption and authentication and allows for Configure the IP address Install the product on a wired network Install the software Click the Installable Options menu View or change network settings Configure network settingsSet or change the network password Enww Enww Setting Description Link speed and duplex settings Enww Paper and print media Special paper guidelines Understand paper useMedia type For this product Media type Do not Change the paper size and type Windows Change the printer driver to match the paper type and sizeChange the paper size and type Mac 1Supported paper and print media sizes Supported paper sizes Tray Optional Trays Automatic duplex Printing Size and dimensions Paper type Tray Optional Trays 3 Automatic duplex Printing Supported paper typesPlain Paper HP Matte 105 g/m2 HP Matte 120 g/m2 Tray and bin capacity Tray or bin Paper type Specifications QuantityCm 4 x 6 in size paper 15 mm Paper orientation for loading trays Paper type Image orientation Duplex mode How to load paperPaper orientation for loading Tray Landscape Sided printing Face down Top edge toward the front of the product Automatic 2-sided printing Face down Landscape Sided printing Face up Load Tray Load paper trays Load paper trays Enww Enww Enww Load Tray 2 with 10 x 15 cm 4 x 6 in size paper Enww Configure a tray when loading paper Configure traysConfigure a tray to match print job settings Configure a tray by using the Paper Handling menu Auto-sense settings Automatic paper sensing auto-sense modeSelect the paper by source, type, or size Source Enww Enww Print tasks Cancel a print job Open the printer driver with Windows Print with Windows Change the number of print copies with Windows Get help for any printing option with WindowsPrint colored text as black grayscale with Windows Use a printing shortcut with Windows Save custom print settings for reuse with Windows Create printing shortcuts Select an existing shortcut as a base Enww Improve print quality with Windows Print on preprinted letterhead or forms with Windows Enww Print on special paper, labels, or transparencies Enww Enww Print the first or last page on different paper with Windows Enww Scale a document to fit page size Enww Add a watermark to a document with Windows Manually print on both sides with Windows Print on both sides duplex with Windows Automatically print on both sides with Windows Enww Create a booklet with Windows Print on 10 x 15 cm 4 x 6 in paper with Windows Print multiple pages per sheet with Windows Select page orientation with Windows Enww Create a stored job with Windows Use job storage features with Windows Print a stored job Print or Print and Delete option is highlighted Delete a stored job Print one copy for proof before printing all the copies Set job storage options with WindowsTemporarily store a job on the product Permanently store a job on the product Set the user name for a stored job Receive notification when someone prints a stored jobSpecify a name for the stored job Set color options with Windows Enww Print business graphics or marketing material Print special jobs with WindowsSupported glossy paper Supported tough paper Print weatherproof maps and outdoor signsHP glossy 130g HP glossy 160g Set the duplex alignment Enww Color Automatic Adjust colorPrint in Grayscale Manual color options Manual color adjustmentHalftone Neutral Grays Use the HP EasyColor option for Windows Sample book color matching Match colorsPrint color samples Pantone color matching Advanced color use Enww Manage and maintain Print information pages Open the HP Easy Printer Care software Use the HP Easy Printer Care softwareHP Easy Printer Care software sections Section Options Support tab Settings tabHP Proactive Support Overview and Support tabs Color Access Control Section Options Alert Settings link Use the HP Embedded Web Server Features Edit Other Links Tab or section Options Description AutoSendLanguage Date & Time Use HP Web Jetadmin software Security statements Product security featuresSecure the HP Embedded Web Server HP Encrypted High Performance Hard Disks Lock the control panel menus Secure stored jobs Lock the formatter Powersave modes Economy settingsDisable or enable sleep mode Optimize speed or energy usage Configure Device System Setup DATE/TIME Set sleep delayWake time Set the real-time clock Set the wake time To select the hour, minute, and AM/PM settingPress the OK button after each selection To select the time format, and then press Print when a cartridge reaches estimated end of life Manage supplies and accessoriesManage print cartridges Cartridge memory tag Recycle supplies Replace print cartridges Replacement instructions Replacement instructions Enww Replace the toner collection unit Enww Install memory DIMMs Xoooxxxoxo Xoxoxoo XOX Xoooxoxx Xoxoo Oxxxo Xoxoxoxoxoxo Push down on the Dimm until both latches engage the Dimm Enable memory Memory allocation Check Dimm installationPrint & Fax icon Install external I/O cards Enww Clean the paper path Clean the product Product updates Enww Solve problems Troubleshooting checklist Solve general problems Factors that affect product performance Restore factory settings Control-panel message types Interpret control-panel messagesControl-panel messages XX values 13.XX.YY Fuser Wrap JAM 13.XX.YY Fuser Area JAM13.XX.YY JAM Above TOP Output BIN 13.XX.YY JAM in Lower Right Door EIO X BAD Transmission Transfer Unit ErrorEmbedded I/O BAD Transmission Unexpected Size in Tray Fuser Error Xxxx ErrorXY Error XX Error Values 8X.YYYY EIO Error Storage Error Settings8X.YYYY Embedded Jetdirect Error Changed Black Cartridge LOW Calibration Reset PendingBlack Cartridge LOW Less than Xxxx Pages Black Cartridge Very LOW Card Slot File System is Full Cleaning Disk X% CompleteCard Slot is Write Protected Card Slot not Initialized Cyan Cartridge LOW Less than Xxxx Pages Cyan Cartridge LOWCyan Cartridge Very LOW Data Received EIO X Disk Spinning UP HP Secure Drive DisabledEIO Device Failure EIO File Operation Failed Install Fuser Install Color CartridgeInstall Supplies Install Transfer Unit For help press Load Tray 1 Type SizeLoad Tray 2 Type Size Media insert required in tray Magenta Cartridge LOW Loading ProgramMagenta Cartridge LOW Less than Xxxx Pages Magenta Cartridge Very LOW Moving Solenoid NON HP Supply InstalledMoving Solenoid and Motor Printing Stopped RAM Disk File Operation Failed RAM Disk Device FailureRAM Disk File System is Full RAM Disk is Write Protected Remove Shipping Sheet Replace Supplies Using black onlyReplace Color Cartridge Replace Fuser KIT ROM Disk Device Failure Replace Transfer KIT ROM Disk File System is Full ROM Disk File Operation FailedROM Disk is Write Protected Sanitizing Disk X% Complete Manage Supplies menu on Supplies LOWPrinting Black only Supplies Very LOW Toner Collection Unit Very LOW Toner Collection Unit LOWTransfer KIT LOW Transfer KIT LOW Less than Xxxx Pages Unsupported Supply Installed Unsupported Drive InstalledUSB Accessories Exceed Power USB Accessory Error USB Accessory Unavailable USB Accessory not FunctionalUSB Storage Device Failure USB Storage File System is Full Yellow Cartridge LOW Less than Xxxx Pages Yellow Cartridge LOWYellow Cartridge Very LOW Yellow Cartridge Very LOW To continue press OK Common causes of jams Clear jamsProduct is jammed Jam locations Type of jam Procedure 13.XX.YY JAM in Optional Trays Clear jams in the right door Enww Enww Clear jams in the output bin area Clear jams in Tray Enww Clear jams in Tray 2 or optional Trays 3, 4, or Clear jams in the lower right door Tray 3, 4, or Change jam recovery Product feeds multiple sheets Solve paper-handling problemsProduct feeds incorrect page size Product feeds multiple sheets Product pulls from incorrect tray Or by configuring your print settingsPaper does not feed automatically Product pulls from incorrect tray Transparencies or glossy paper will not feed Paper does not feed from Tray 2, 3, 4, orPaper does not feed from Tray 2, 3, 4, or Transparencies or glossy paper will not feed Output is curled or wrinkled Envelopes jam or will not feed in the productEnvelopes jam or will not feed in the product Output is curled or wrinkled Automatic Configuration list Under Installable Options , click Update NowProduct does not duplex or duplexes incorrectly Printers and Faxes Example print quality problems Solve image-quality problems 2Repetitive defects ruler Repetitive defects ruler Optimize and improve image quality Manage and configure printer driversInternal print-quality-test pages Calibrate the product Set the image registration Problem Cause Solution Solve performance problemsSupplies Very LOW message is Displayed Solve direct-connect problems Solve connectivity problemsSolve network problems Problem Solution Properties Product software problems Computer for more information about Windows error Solve common Windows problems Mac OS X 10.5 and 10.6 Library/Printers/PPDs Solve common Mac problems Printer Print job was not sent to the product that you wantedWrong product name or IP address is being used. Another Fax list Hardware troubleshooting Software troubleshooting Enww Supplies and accessories Order parts, accessories, and supplies Part numbers AccessoriesPrint cartridges and toner collection unit Memory Cables and interfaces Maintenance kits Service and support Hewlett-Packard limited warranty statement Page Enww Transfer End User License Agreement Enww Customer self-repair warranty service Customer support Product specifications Product Height Depth Width Weight Physical specificationsProduct Height Depth Width Environmental condition Recommended Allowed Regulatory information FCC regulations Environmental product stewardship program Paper Return and recycling instructionsUnited States and Puerto Rico Non-U.S. returns Chemical substances Material restrictionsHP Color LaserJet Enterprise CP4020-CP4520 Series Material Safety Data Sheet Msds For more information Declaration of Conformity Laser safety Safety statementsVcci statement Japan Power cord instructions Power cord statement Japan Varoitus Substances Table China Index Symbols/Numerics DLC/LLC Enww Monthly duty cycle Enww Quality TCP/IP Msds Page CC489-90901* *CC489-90901