Product pulls from incorrect tray
Cause | Solution |
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You are using a driver for a different product. | Use a driver for this product. |
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The specified tray is empty. | Load paper in the specified tray. |
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You did not specify the tray for the print job. | Select the correct tray for the print job using the control panel |
| or by configuring your print settings. |
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The paper size is not configured correctly for the input tray. | Print a configuration page or use the control panel to determine |
| the paper size for which the tray is configured. |
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The guides in the tray are not against the paper. | Verify that the guides are touching the paper. |
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Paper does not feed automatically
Cause | Solution |
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Manual feed is selected in the software program. | Load Tray 1 with paper, or, if the paper is loaded, press the |
| OK button. |
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The correct size paper is not loaded. | Load the correct size paper. |
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The input tray is empty. | Load paper into the input tray. |
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Paper from a previous jam has not been completely removed. | Open the product and remove any paper in the paper path. |
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The paper size is not configured correctly for the input tray. | Print a configuration page or use the control panel to determine |
| the paper size for which the tray is configured. |
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The guides in the tray are not against the paper. | Verify that the paper guides are touching the paper. |
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The | Load Tray 1 with paper, or, if the paper is loaded, press the |
always prompts for manual feed, even if the tray is loaded. | OK button. |
| Or, change the |
| LOADED, so that the product prompts for manual feed only |
| when the tray is empty. |
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The USE REQUESTED TRAY setting on the product is set to | Load the requested tray. |
EXCLUSIVELY, and the requested tray is empty. The product | Or, change the setting from EXCLUSIVELY to FIRST on the |
will not use another tray. | |
| CONFIGURE DEVICE menu. The product can use other trays |
| if no media is loaded in the specified tray. |
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ENWW | Solve |