The printer driver does not automatically set up your selected product in the Printer Setup Utility or the Print & Fax list.

Cause

Solution

 

 

The product software might not have been installed or was installed incorrectly.

Make sure that the product PPD is in the following hard-drive folder:

●Mac OS X 10.4: Library/Printers/PPDs/Contents/ Resources/<lang>.lproj, where <lang> is the two-letter language code for the language that you are using.

●Mac OS X 10.5 and 10.6: Library/Printers/PPDs/ Contents/Resources

 

If necessary, reinstall the software. See the getting started guide for

 

instructions.

 

 

The Postscript Printer Description (PPD) file is corrupt.

Delete the .GZ file from the following hard-drive folder:

 

● Mac OS X 10.4: Library/Printers/PPDs/Contents/

 

Resources/<lang>.lproj, where <lang> is the two-letter

 

language code for the language that you are using.

 

● Mac OS X 10.5 and 10.6: Library/Printers/PPDs/

 

Contents/Resources

 

Reinstall the software. See the getting started guide for instructions.

 

 

The interface cable might be defective or of poor quality.

Replace the interface cable with a high-quality cable.

 

 

A print job was not sent to the product that you wanted.

 

 

 

Cause

Solution

 

 

The print queue might be stopped.

Restart the print queue. Open print monitor and select Start

 

Printer.

 

 

The wrong product name or IP address is being used. Another

Print a configuration page to check the product name, IP address, or

product with the same or similar name, IP address, or Bonjour host

Bonjour host name. Verify that the name, IP address, or Bonjour host

name might have received your print job.

name on the configuration page matches the product name, IP

 

address, or Bonjour host name in the Printer Setup Utility or the Print

 

& Fax list.

 

 

An encapsulated PostScript (EPS) file does not print with the correct fonts.

Cause

Solution

This problem occurs with some programs.

●Try downloading the fonts that are contained in the EPS file to the product before printing.

●Send the file in ASCII format instead of binary encoding.

You are unable to print from a third-party USB card.

Cause

Solution

 

 

This error occurs when the software for USB products is not installed.

When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site.

232 Chapter 10 Solve problems

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