Table
Description | Recommended action |
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49.XXXX ERROR | A firmware error has occurred. |
To continue turn off then on |
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This error can be caused by corrupted print jobs, software applications issues, non- product specific printer drivers,
1.Turn the product off and then on.
2.If the error returns, check the following items:
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| ◦ | The error might be caused by a |
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| network connectivity problem, |
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| such as a bad interface cable, a |
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| bad USB port, or an invalid network |
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| configuration setting. |
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| ◦ | The error might be caused by the |
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| print job, such as an invalid printer |
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| driver, a problem with the software |
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| application, or a problem with the |
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| file you are printing. For more |
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| information about solving print job |
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| problems, see Solve general |
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| ◦ | Upgrading the product firmware |
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| might help resolve the error. See |
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| 3. If the message still persists, contact HP | |
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| support. See Customer support | |
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50.X FUSER ERROR | A fuser error has occurred. | Make sure you have the correct fuser. Re- | |
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| seat the fuser. Turn the product off, and then | |
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| turn the product on. | |
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| If the message persists, contact HP support. | |
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51.XY ERROR | A product error has occurred. | Turn the product off, and then turn the | |
To continue turn off then on |
| product on. If the message persists, contact | |
| HP support. See Customer support | ||
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52.XY ERROR | A product error has occurred. | Turn the product off, and then turn the | |
To continue turn off then on |
| product on. If the message persists, contact | |
| HP support. See Customer support | ||
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54.XX ERROR | Error requires that the product be turned off | Turn the product off, and then turn the | |
| then on. | product on. | |
To continue turn off then on
If the message persists, contact HP support.
55.XX.YY DC CONTROLLER ERROR | The print engine is not communicating with |
To continue turn off then on | the formatter. |
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Turn the product off, and then turn the product on.
If the message persists, contact HP support. See Customer support on page 246.
186 Chapter 10 Solve problems | ENWW |