Clear jams in the output bin area | HP CP4025DN Laser CC490A

Clear jams in the output bin area

1.If paper is visible from the output bin, grasp the leading edge and remove it.

212 Chapter 10 Solve problems

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HP CP4025DN Laser CC490A manual Clear jams in the output bin area

Contents

Color Laserjet Enterprise CP4020/CP4520 Page HP Color LaserJet Enterprise CP4020-CP4520 Series Printer Copyright Hewlett-Packard Development Company, L.P Copyright and LicenseTrademark Credits Conventions used in this guide Iv Conventions used in this guide Table of contents Use the product with Mac Connect the product Paper and print media Print tasks 109 Color Manage and maintain Solve problems Appendix B Service and support Appendix a Supplies and accessoriesAppendix C Product specifications Appendix D Regulatory information 259 Product basics Model Features Product comparison For printing meaningful information while minimizing waste Environmental featuresAccess this feature through the printer driver Job storage HP Color LaserJet CP4025 models Product featuresHP Color LaserJet CP4525 models Supported operating systems Languages and fontsPrint cartridges Connectivity Accessibility Self-help Product views Front view Interface ports Power connection Back view Serial number and model number location Interface portsModel name Model number Control panel display Back arrow button Control-panel layoutUp arrow button Down arrow button OK button Control panel menus Show Me How menu Control panel menusRetrieve job menu Copies ALL Jobs with PIN PrintDelete JOB Information menu Print ConfigurationPrint Menu MAP Paper handling menu Tray X Type Manage supplies menuTray X Size Menu item Sub-menu item Values Description Print in Black Color Cartridges StopContinue Transfer KIT Stop Cyan Cartridge User Defined LOW Yellow CartridgeMagenta Cartridge Black Cartridge Transfer KIT Configure device menu Printing menu Size Dimension Default Paper SizeDefault Custom Paper Unit of Measure Millimeters PCL sub-menu Media Source Mapping Standard Suppress Blank PagesClassic Print Quality menu Y1 Shift Auto Sense Mode Tray 1 Sensing Full SensingX1 Shift X2 Shift Restore Optimize Adjust PaperPrint Mode NOW Delay Auto Cleaning Letter Auto Cleaning OFFCleaning Create Cleaning System setup menu USE Requested Tray Exclusively PS Defer Media EnabledDisabled First Sleep Delay Minute USE Another Tray EnabledLetterhead Mode OFF Alternative Optimum SPEED/ENERGY Faster First Wake TimeCustom Usage Save Energy RAM Disk Auto JAM Recovery AutoAuto Continue OFF Language Menu TimeoutTCP/IP Enable Information Print SEC YES Default IPV4 Settings Config Method BootpSettings Subnet Mask Default IP Auto IP Dhcp Renew IPV6 Settings EnableSettings Primary DNS Appletalk Enable Idle TimeoutIPX/SPX Enable OFF DLC/LLC Enable Reset Security YES DisableReset Diagnostics Embedded Tests Select ALL YES Snmp Test YESData Path Test YES Tests Packets Sent Print Results YESPing Results Packets 100TX Half 10T Half10T Full 100TX Full Diagnostics menu Resets menu Source ALL Trays Paper Path SensorsPaper Path Test Tray Color Band Test Print Test Service menuVoltage power supply Used to identify arcing in the high Software for Windows Supported operating systems for Windows Supported printer drivers for Windows HP PCL 6 driver Select the correct printer driver for WindowsHP Universal Print Driver UPD HP UPD PS driver Use this mode if you are installing UPD for a workgroup UPD installation modesPrint to HP products in any location Priority for print settings Change the default settings for all print jobs Change printer-driver settings for WindowsChange the product configuration settings Windows Vista Remove software for WindowsWindows XP Windows HP Embedded Web Server HP Web JetadminSupported utilities for Windows HP Easy Printer Care Supported browsers Software for other operating systems Software Enww Use the product with Mac Supported printer drivers for Mac Software for MacSupported operating systems for Mac Remove software from Mac operating systems Print jobs Settings Priority for print settings for MacChange printer-driver settings for Mac Click the Installable Options menu Mac OS X 10.5 HP Utility for Mac HP Utility featuresSoftware for Mac computers Open the HP Printer Utility Supported utilities for Mac HP Embedded Web Server Resize documents or print on a custom paper size with Mac Create and use printing presets with MacPrint with Mac Print a cover page with Mac Use watermarks with Mac Print multiple pages on one sheet of paper with Mac Use automatic duplex printing Print on both sides of the page duplex printing with MacStore jobs with Mac Print on both sides manually Use the Services menu with Mac Set the color options with Mac Enww Connect the product Supported network operating systems Printer sharing disclaimer Connect with USB CD installationMac Supported network protocols Click the Installable Options menuConnect to a network Click the Options & Supplies button Service name Description IPsec batch configuration Additional protection through authentication and encryptionGuarantee privacy and data integrity between the client Benefits of encryption and authentication and allows for Install the product on a wired network Configure the IP address Install the software Click the Installable Options menu View or change network settings Configure network settingsSet or change the network password Enww Enww Link speed and duplex settings Setting Description Enww Paper and print media Special paper guidelines Understand paper useMedia type Media type Do not For this product Change the paper size and type Windows Change the printer driver to match the paper type and sizeChange the paper size and type Mac Supported paper sizes 1Supported paper and print media sizes Size and dimensions Tray Optional Trays Automatic duplex Printing Paper type Tray Optional Trays 3 Automatic duplex Printing Supported paper typesPlain Paper HP Matte 105 g/m2 HP Matte 120 g/m2 Tray and bin capacity Tray or bin Paper type Specifications QuantityCm 4 x 6 in size paper 15 mm Paper orientation for loading Tray Paper type Image orientation Duplex mode How to load paperPaper orientation for loading trays Landscape Sided printing Face down Top edge toward the front of the product Landscape Sided printing Face up Automatic 2-sided printing Face down Load paper trays Load Tray Load paper trays Enww Enww Enww Load Tray 2 with 10 x 15 cm 4 x 6 in size paper Enww Configure a tray to match print job settings Configure traysConfigure a tray when loading paper Configure a tray by using the Paper Handling menu Select the paper by source, type, or size Automatic paper sensing auto-sense modeAuto-sense settings Source Enww Enww Print tasks Cancel a print job Print with Windows Open the printer driver with Windows Change the number of print copies with Windows Get help for any printing option with WindowsPrint colored text as black grayscale with Windows Save custom print settings for reuse with Windows Use a printing shortcut with Windows Create printing shortcuts Select an existing shortcut as a base Enww Improve print quality with Windows Print on preprinted letterhead or forms with Windows Enww Print on special paper, labels, or transparencies Enww Enww Print the first or last page on different paper with Windows Enww Scale a document to fit page size Enww Add a watermark to a document with Windows Print on both sides duplex with Windows Manually print on both sides with Windows Automatically print on both sides with Windows Enww Create a booklet with Windows Print on 10 x 15 cm 4 x 6 in paper with Windows Print multiple pages per sheet with Windows Select page orientation with Windows Enww Use job storage features with Windows Create a stored job with Windows Print a stored job Delete a stored job Print or Print and Delete option is highlighted Temporarily store a job on the product Set job storage options with WindowsPrint one copy for proof before printing all the copies Permanently store a job on the product Set the user name for a stored job Receive notification when someone prints a stored jobSpecify a name for the stored job Set color options with Windows Enww Print business graphics or marketing material Print special jobs with WindowsSupported glossy paper HP glossy 130g Print weatherproof maps and outdoor signsSupported tough paper HP glossy 160g Set the duplex alignment Enww Color Automatic Adjust colorPrint in Grayscale Halftone Manual color adjustmentManual color options Neutral Grays Use the HP EasyColor option for Windows Sample book color matching Match colorsPrint color samples Pantone color matching Advanced color use Enww Manage and maintain Print information pages Open the HP Easy Printer Care software Use the HP Easy Printer Care softwareHP Easy Printer Care software sections HP Proactive Support Settings tabSection Options Support tab Overview and Support tabs Section Options Alert Settings link Color Access Control Use the HP Embedded Web Server Features Language Tab or section Options Description AutoSendEdit Other Links Date & Time Use HP Web Jetadmin software Secure the HP Embedded Web Server Product security featuresSecurity statements HP Encrypted High Performance Hard Disks Secure stored jobs Lock the control panel menus Lock the formatter Disable or enable sleep mode Economy settingsPowersave modes Optimize speed or energy usage Wake time Set sleep delayConfigure Device System Setup DATE/TIME Set the real-time clock Press the OK button after each selection To select the hour, minute, and AM/PM settingSet the wake time To select the time format, and then press Print when a cartridge reaches estimated end of life Manage supplies and accessoriesManage print cartridges Recycle supplies Cartridge memory tag Replacement instructions Replace print cartridges Replacement instructions Enww Replace the toner collection unit Enww Install memory DIMMs Xoooxxxoxo Xoxoxoo XOX Xoooxoxx Xoxoo Oxxxo Xoxoxoxoxoxo Push down on the Dimm until both latches engage the Dimm Enable memory Memory allocation Check Dimm installationPrint & Fax icon Install external I/O cards Enww Clean the product Clean the paper path Product updates Enww Solve problems Solve general problems Troubleshooting checklist Factors that affect product performance Restore factory settings Control-panel messages Interpret control-panel messagesControl-panel message types XX values 13.XX.YY JAM Above TOP Output BIN 13.XX.YY Fuser Area JAM13.XX.YY Fuser Wrap JAM 13.XX.YY JAM in Lower Right Door Embedded I/O BAD Transmission Transfer Unit ErrorEIO X BAD Transmission Unexpected Size in Tray XY Error Xxxx ErrorFuser Error XX Error Values 8X.YYYY Embedded Jetdirect Error Storage Error Settings8X.YYYY EIO Error Changed Black Cartridge LOW Less than Xxxx Pages Calibration Reset PendingBlack Cartridge LOW Black Cartridge Very LOW Card Slot is Write Protected Cleaning Disk X% CompleteCard Slot File System is Full Card Slot not Initialized Cyan Cartridge Very LOW Cyan Cartridge LOWCyan Cartridge LOW Less than Xxxx Pages Data Received EIO Device Failure HP Secure Drive DisabledEIO X Disk Spinning UP EIO File Operation Failed Install Supplies Install Color CartridgeInstall Fuser Install Transfer Unit Load Tray 2 Type Size Load Tray 1 Type SizeFor help press Media insert required in tray Magenta Cartridge LOW Less than Xxxx Pages Loading ProgramMagenta Cartridge LOW Magenta Cartridge Very LOW Moving Solenoid and Motor NON HP Supply InstalledMoving Solenoid Printing Stopped RAM Disk File System is Full RAM Disk Device FailureRAM Disk File Operation Failed RAM Disk is Write Protected Replace Color Cartridge Replace Supplies Using black onlyRemove Shipping Sheet Replace Fuser KIT Replace Transfer KIT ROM Disk Device Failure ROM Disk is Write Protected ROM Disk File Operation FailedROM Disk File System is Full Sanitizing Disk X% Complete Printing Black only Supplies LOWManage Supplies menu on Supplies Very LOW Transfer KIT LOW Toner Collection Unit LOWToner Collection Unit Very LOW Transfer KIT LOW Less than Xxxx Pages USB Accessories Exceed Power Unsupported Drive InstalledUnsupported Supply Installed USB Accessory Error USB Storage Device Failure USB Accessory not FunctionalUSB Accessory Unavailable USB Storage File System is Full Yellow Cartridge Very LOW Yellow Cartridge LOWYellow Cartridge LOW Less than Xxxx Pages Yellow Cartridge Very LOW To continue press OK Common causes of jams Clear jamsProduct is jammed Type of jam Procedure Jam locations 13.XX.YY JAM in Optional Trays Clear jams in the right door Enww Enww Clear jams in the output bin area Clear jams in Tray Enww Clear jams in Tray 2 or optional Trays 3, 4, or Clear jams in the lower right door Tray 3, 4, or Change jam recovery Product feeds incorrect page size Solve paper-handling problemsProduct feeds multiple sheets Product feeds multiple sheets Paper does not feed automatically Or by configuring your print settingsProduct pulls from incorrect tray Product pulls from incorrect tray Paper does not feed from Tray 2, 3, 4, or Paper does not feed from Tray 2, 3, 4, orTransparencies or glossy paper will not feed Transparencies or glossy paper will not feed Envelopes jam or will not feed in the product Envelopes jam or will not feed in the productOutput is curled or wrinkled Output is curled or wrinkled Product does not duplex or duplexes incorrectly Under Installable Options , click Update NowAutomatic Configuration list Printers and Faxes Solve image-quality problems Example print quality problems Repetitive defects ruler 2Repetitive defects ruler Internal print-quality-test pages Manage and configure printer driversOptimize and improve image quality Calibrate the product Set the image registration Supplies Very LOW message is Solve performance problemsProblem Cause Solution Displayed Solve network problems Solve connectivity problemsSolve direct-connect problems Problem Solution Product software problems Properties Solve common Windows problems Computer for more information about Windows error Solve common Mac problems Mac OS X 10.5 and 10.6 Library/Printers/PPDs Wrong product name or IP address is being used. Another Print job was not sent to the product that you wantedPrinter Fax list Software troubleshooting Hardware troubleshooting Enww Supplies and accessories Order parts, accessories, and supplies Print cartridges and toner collection unit AccessoriesPart numbers Memory Maintenance kits Cables and interfaces Service and support Hewlett-Packard limited warranty statement Page Enww End User License Agreement Transfer Enww Customer self-repair warranty service Customer support Product specifications Product Height Depth Width Physical specificationsProduct Height Depth Width Weight Environmental condition Recommended Allowed Regulatory information FCC regulations Environmental product stewardship program United States and Puerto Rico Return and recycling instructionsPaper Non-U.S. returns Chemical substances Material restrictionsHP Color LaserJet Enterprise CP4020-CP4520 Series Material Safety Data Sheet Msds For more information Declaration of Conformity Vcci statement Japan Power cord instructions Safety statementsLaser safety Power cord statement Japan Varoitus Substances Table China Symbols/Numerics Index DLC/LLC Enww Monthly duty cycle Enww Quality TCP/IP Msds Page CC489-90901* *CC489-90901