![](/images/backgrounds/292484/hp-hp-laserjet-cp4025dn-laser-printer-cc490a-users-manual-545063198x1.png)
Table
Description | Recommended action |
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11.XX Internal clock error | The product | Whenever the product is turned off and then |
To continue press OK | an error. | turned on again, set the time and date at the |
| control panel. See System setup menu | |
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| If the message persists, contact HP support. |
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13.XX.YY FUSER AREA JAM | A jam has occurred in the fuser area. | CAUTION: The fuser can be hot while the |
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| product is in use. Wait for the fuser to cool |
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| before handling it. |
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| For instructions on clearing the jam, see |
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13.XX.YY FUSER WRAP JAM | A jam has occurred in the fuser. | CAUTION: The fuser can be hot while the |
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| product is in use. Wait for the fuser to cool |
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| before handling it. |
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| For instructions on clearing the jam, see |
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13.XX.YY JAM ABOVE TOP OUTPUT BIN | A jam has occurred in the output area. | For instructions on clearing the jam, see |
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13.XX.YY JAM IN LOWER RIGHT DOOR | A jam has occurred in the | For instructions on clearing the jam, see |
| (Tray 3). | |
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13.XX.YY JAM IN RIGHT DOOR | A jam has occurred in the duplex and feed | For instructions on clearing the jam, see |
| area inside the right door. | |
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13.XX.YY JAM IN TOP OUTPUT BIN | A jam has occurred in the top output bin. | For instructions on clearing the jam, see |
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13.XX.YY JAM IN TRAY 1 | A jam has occurred in Tray 1. | For instructions on clearing the jam, see |
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13.XX.YY JAM IN TRAY <X> | A jam has occurred in the indicated tray. | For instructions on clearing the jam, see |
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13.XX.YY JAMS IN RIGHT DOOR | A jam has occurred in the fuser area. | CAUTION: The fuser can be hot while the |
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| product is in use. Wait for the fuser to cool |
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| before handling it. |
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| For instructions on clearing the jam, see |
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20 INSUFFICIENT MEMORY | The product received more data than can fit | Press the OK button to print the transferred |
To continue press OK | in the available memory. You might have tried | data (some data might be lost), and then |
to transfer too many macros, soft fonts, or | simplify the print job or install additional | |
| complex graphics. | memory. |
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22 EIO X BUFFER OVERFLOW | Too much data was sent to the EIO card in | Press the OK button to print the transferred |
To continue press OK | the specified slot (x). An incorrect | data. (Some data might be lost.) |
communications protocol might be in use. | Check the host configuration. If the message | |
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| persists, contact HP support. See Customer |
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184 Chapter 10 Solve problems | ENWW |