Table 10-1Control-panel messages (continued)

Description

Recommended action

 

 

 

 

11.XX Internal clock error

The product real-time clock has experienced

Whenever the product is turned off and then

To continue press OK

an error.

turned on again, set the time and date at the

 

control panel. See System setup menu

 

 

on page 27.

 

 

If the message persists, contact HP support.

 

 

See Customer support on page 246.

 

 

 

13.XX.YY FUSER AREA JAM

A jam has occurred in the fuser area.

CAUTION: The fuser can be hot while the

 

 

product is in use. Wait for the fuser to cool

 

 

before handling it.

 

 

For instructions on clearing the jam, see

 

 

Clear jams in the right door on page 209.

 

 

 

13.XX.YY FUSER WRAP JAM

A jam has occurred in the fuser.

CAUTION: The fuser can be hot while the

 

 

product is in use. Wait for the fuser to cool

 

 

before handling it.

 

 

For instructions on clearing the jam, see

 

 

Clear jams in the right door on page 209.

 

 

 

13.XX.YY JAM ABOVE TOP OUTPUT BIN

A jam has occurred in the output area.

For instructions on clearing the jam, see

 

 

Clear jams in the output bin area

 

 

on page 212.

 

 

 

13.XX.YY JAM IN LOWER RIGHT DOOR

A jam has occurred in the lower-right door

For instructions on clearing the jam, see

 

(Tray 3).

Clear jams in the lower right door (Tray 3, 4,

 

 

or 5) on page 216.

 

 

 

13.XX.YY JAM IN RIGHT DOOR

A jam has occurred in the duplex and feed

For instructions on clearing the jam, see

 

area inside the right door.

Clear jams in the right door on page 209.

 

 

 

13.XX.YY JAM IN TOP OUTPUT BIN

A jam has occurred in the top output bin.

For instructions on clearing the jam, see

 

 

Clear jams in the output bin area

 

 

on page 212.

 

 

 

13.XX.YY JAM IN TRAY 1

A jam has occurred in Tray 1.

For instructions on clearing the jam, see

 

 

Clear jams in Tray 1 on page 213.

 

 

 

13.XX.YY JAM IN TRAY <X>

A jam has occurred in the indicated tray.

For instructions on clearing the jam, see

 

 

Clear jams in Tray 2 or optional Trays 3, 4, or

 

 

5 on page 215.

 

 

 

13.XX.YY JAMS IN RIGHT DOOR

A jam has occurred in the fuser area.

CAUTION: The fuser can be hot while the

 

 

product is in use. Wait for the fuser to cool

 

 

before handling it.

 

 

For instructions on clearing the jam, see

 

 

Clear jams in the right door on page 209.

 

 

 

20 INSUFFICIENT MEMORY

The product received more data than can fit

Press the OK button to print the transferred

To continue press OK

in the available memory. You might have tried

data (some data might be lost), and then

to transfer too many macros, soft fonts, or

simplify the print job or install additional

 

complex graphics.

memory.

 

 

 

22 EIO X BUFFER OVERFLOW

Too much data was sent to the EIO card in

Press the OK button to print the transferred

To continue press OK

the specified slot (x). An incorrect

data. (Some data might be lost.)

communications protocol might be in use.

Check the host configuration. If the message

 

 

 

 

persists, contact HP support. See Customer

 

 

support on page 246.

 

 

 

184 Chapter 10 Solve problems

ENWW