Enww | HP CP4025DN Laser CC490A guide

4.If paper is jammed as it enters the output bin, remove the fuser and gently pull the paper downward to remove it.

5.Paper could be jammed inside the fuser where it would not be visible. Remove the fuser to check for jammed paper inside.

CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.

6.Grasp the fuser handles, lift up slightly, and pull straight out to remove the fuser.

7.Open the jam-access door. If paper is jammed inside the fuser, gently pull it straight up to remove it. If the paper tears, remove all paper fragments.

CAUTION: Even if the body of the fuser has cooled, the rollers that are inside could still be hot. Do not touch the fuser rollers until they have cooled.

210 Chapter 10 Solve problems

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HP CP4025DN Laser CC490A manual Enww

Contents

Color Laserjet Enterprise CP4020/CP4520 Page HP Color LaserJet Enterprise CP4020-CP4520 Series Printer Trademark Credits Copyright and LicenseCopyright Hewlett-Packard Development Company, L.P Conventions used in this guide Iv Conventions used in this guide Table of contents Use the product with Mac Connect the product Paper and print media Print tasks 109 Color Manage and maintain Solve problems Appendix C Product specifications Appendix a Supplies and accessoriesAppendix B Service and support Appendix D Regulatory information 259 Product basics Model Features Product comparison Environmental features Access this feature through the printer driverFor printing meaningful information while minimizing waste Job storage HP Color LaserJet CP4525 models Product featuresHP Color LaserJet CP4025 models Languages and fonts Print cartridgesSupported operating systems Connectivity Accessibility Self-help Product views Front view Interface ports Power connection Back view Model name Model number Interface portsSerial number and model number location Up arrow button Down arrow button OK button Control-panel layoutControl panel display Back arrow button Control panel menus Retrieve job menu Control panel menusShow Me How menu ALL Jobs with PIN Print DeleteCopies JOB Print Menu MAP Print ConfigurationInformation menu Paper handling menu Manage supplies menu Tray X SizeTray X Type Menu item Sub-menu item Values Description Color Cartridges Stop ContinuePrint in Black Transfer KIT Stop User Defined LOW Yellow Cartridge Magenta CartridgeCyan Cartridge Black Cartridge Transfer KIT Configure device menu Printing menu Default Paper Size Default Custom Paper Unit of MeasureSize Dimension Millimeters PCL sub-menu Classic Suppress Blank PagesMedia Source Mapping Standard Print Quality menu Auto Sense Mode Tray 1 Sensing Full Sensing X1 ShiftY1 Shift X2 Shift Adjust Paper Print ModeRestore Optimize NOW Delay Auto Cleaning OFF CleaningAuto Cleaning Letter Create Cleaning System setup menu PS Defer Media Enabled DisabledUSE Requested Tray Exclusively First USE Another Tray Enabled Letterhead Mode OFFSleep Delay Minute Alternative Wake Time CustomOptimum SPEED/ENERGY Faster First Usage Save Energy JAM Recovery Auto Auto Continue OFFRAM Disk Auto Language Timeout TCP/IP EnableMenu Information Print SEC YES IPV4 Settings Config Method Bootp Settings Subnet MaskDefault Default IP Auto IP IPV6 Settings Enable SettingsDhcp Renew Primary DNS Idle Timeout IPX/SPX EnableAppletalk Enable OFF DLC/LLC Enable Disable ResetReset Security YES Diagnostics Embedded Tests Snmp Test YES Data Path Test YESSelect ALL YES Tests Print Results YES Ping ResultsPackets Sent Packets 10T Half 10T Full100TX Half 100TX Full Diagnostics menu Resets menu Paper Path Sensors Paper Path TestSource ALL Trays Tray Service menu Voltage power supplyColor Band Test Print Test Used to identify arcing in the high Software for Windows Supported operating systems for Windows Supported printer drivers for Windows Select the correct printer driver for Windows HP Universal Print Driver UPDHP PCL 6 driver HP UPD PS driver Print to HP products in any location UPD installation modesUse this mode if you are installing UPD for a workgroup Priority for print settings Change the product configuration settings Change printer-driver settings for WindowsChange the default settings for all print jobs Remove software for Windows Windows XPWindows Vista Windows HP Web Jetadmin Supported utilities for WindowsHP Embedded Web Server HP Easy Printer Care Supported browsers Software for other operating systems Software Enww Use the product with Mac Software for Mac Supported operating systems for MacSupported printer drivers for Mac Remove software from Mac operating systems Priority for print settings for Mac Change printer-driver settings for MacPrint jobs Settings Click the Installable Options menu Mac OS X 10.5 HP Utility features Software for Mac computersHP Utility for Mac Open the HP Printer Utility Supported utilities for Mac HP Embedded Web Server Create and use printing presets with Mac Print with MacResize documents or print on a custom paper size with Mac Print a cover page with Mac Use watermarks with Mac Print multiple pages on one sheet of paper with Mac Print on both sides of the page duplex printing with Mac Store jobs with MacUse automatic duplex printing Print on both sides manually Use the Services menu with Mac Set the color options with Mac Enww Connect the product Supported network operating systems Printer sharing disclaimer Mac CD installationConnect with USB Click the Installable Options menu Connect to a networkSupported network protocols Click the Options & Supplies button Service name Description Additional protection through authentication and encryption Guarantee privacy and data integrity between the clientIPsec batch configuration Benefits of encryption and authentication and allows for Install the product on a wired network Configure the IP address Install the software Click the Installable Options menu Set or change the network password Configure network settingsView or change network settings Enww Enww Link speed and duplex settings Setting Description Enww Paper and print media Media type Understand paper useSpecial paper guidelines Media type Do not For this product Change the paper size and type Mac Change the printer driver to match the paper type and sizeChange the paper size and type Windows Supported paper sizes 1Supported paper and print media sizes Size and dimensions Tray Optional Trays Automatic duplex Printing Plain Paper HP Matte 105 g/m2 HP Matte 120 g/m2 Supported paper typesPaper type Tray Optional Trays 3 Automatic duplex Printing Cm 4 x 6 in size paper 15 mm Tray or bin Paper type Specifications QuantityTray and bin capacity Paper type Image orientation Duplex mode How to load paper Paper orientation for loading traysPaper orientation for loading Tray Landscape Sided printing Face down Top edge toward the front of the product Landscape Sided printing Face up Automatic 2-sided printing Face down Load paper trays Load Tray Load paper trays Enww Enww Enww Load Tray 2 with 10 x 15 cm 4 x 6 in size paper Enww Configure trays Configure a tray when loading paperConfigure a tray to match print job settings Configure a tray by using the Paper Handling menu Automatic paper sensing auto-sense mode Auto-sense settingsSelect the paper by source, type, or size Source Enww Enww Print tasks Cancel a print job Print with Windows Open the printer driver with Windows Print colored text as black grayscale with Windows Get help for any printing option with WindowsChange the number of print copies with Windows Save custom print settings for reuse with Windows Use a printing shortcut with Windows Create printing shortcuts Select an existing shortcut as a base Enww Improve print quality with Windows Print on preprinted letterhead or forms with Windows Enww Print on special paper, labels, or transparencies Enww Enww Print the first or last page on different paper with Windows Enww Scale a document to fit page size Enww Add a watermark to a document with Windows Print on both sides duplex with Windows Manually print on both sides with Windows Automatically print on both sides with Windows Enww Create a booklet with Windows Print on 10 x 15 cm 4 x 6 in paper with Windows Print multiple pages per sheet with Windows Select page orientation with Windows Enww Use job storage features with Windows Create a stored job with Windows Print a stored job Delete a stored job Print or Print and Delete option is highlighted Set job storage options with Windows Print one copy for proof before printing all the copiesTemporarily store a job on the product Permanently store a job on the product Specify a name for the stored job Receive notification when someone prints a stored jobSet the user name for a stored job Set color options with Windows Enww Supported glossy paper Print special jobs with WindowsPrint business graphics or marketing material Print weatherproof maps and outdoor signs Supported tough paperHP glossy 130g HP glossy 160g Set the duplex alignment Enww Color Print in Grayscale Adjust colorAutomatic Manual color adjustment Manual color optionsHalftone Neutral Grays Use the HP EasyColor option for Windows Print color samples Match colorsSample book color matching Pantone color matching Advanced color use Enww Manage and maintain Print information pages HP Easy Printer Care software sections Use the HP Easy Printer Care softwareOpen the HP Easy Printer Care software Settings tab Section Options Support tabHP Proactive Support Overview and Support tabs Section Options Alert Settings link Color Access Control Use the HP Embedded Web Server Features Tab or section Options Description AutoSend Edit Other LinksLanguage Date & Time Use HP Web Jetadmin software Product security features Security statementsSecure the HP Embedded Web Server HP Encrypted High Performance Hard Disks Secure stored jobs Lock the control panel menus Lock the formatter Economy settings Powersave modesDisable or enable sleep mode Optimize speed or energy usage Set sleep delay Configure Device System Setup DATE/TIMEWake time Set the real-time clock To select the hour, minute, and AM/PM setting Set the wake timePress the OK button after each selection To select the time format, and then press Manage print cartridges Manage supplies and accessoriesPrint when a cartridge reaches estimated end of life Recycle supplies Cartridge memory tag Replacement instructions Replace print cartridges Replacement instructions Enww Replace the toner collection unit Enww Install memory DIMMs Xoooxxxoxo Xoxoxoo XOX Xoooxoxx Xoxoo Oxxxo Xoxoxoxoxoxo Push down on the Dimm until both latches engage the Dimm Enable memory Print & Fax icon Check Dimm installationMemory allocation Install external I/O cards Enww Clean the product Clean the paper path Product updates Enww Solve problems Solve general problems Troubleshooting checklist Factors that affect product performance Restore factory settings Interpret control-panel messages Control-panel message typesControl-panel messages XX values 13.XX.YY Fuser Area JAM 13.XX.YY Fuser Wrap JAM13.XX.YY JAM Above TOP Output BIN 13.XX.YY JAM in Lower Right Door Transfer Unit Error EIO X BAD TransmissionEmbedded I/O BAD Transmission Unexpected Size in Tray Xxxx Error Fuser ErrorXY Error XX Error Values Storage Error Settings 8X.YYYY EIO Error8X.YYYY Embedded Jetdirect Error Changed Calibration Reset Pending Black Cartridge LOWBlack Cartridge LOW Less than Xxxx Pages Black Cartridge Very LOW Cleaning Disk X% Complete Card Slot File System is FullCard Slot is Write Protected Card Slot not Initialized Cyan Cartridge LOW Cyan Cartridge LOW Less than Xxxx PagesCyan Cartridge Very LOW Data Received HP Secure Drive Disabled EIO X Disk Spinning UPEIO Device Failure EIO File Operation Failed Install Color Cartridge Install FuserInstall Supplies Install Transfer Unit Load Tray 1 Type Size For help pressLoad Tray 2 Type Size Media insert required in tray Loading Program Magenta Cartridge LOWMagenta Cartridge LOW Less than Xxxx Pages Magenta Cartridge Very LOW NON HP Supply Installed Moving SolenoidMoving Solenoid and Motor Printing Stopped RAM Disk Device Failure RAM Disk File Operation FailedRAM Disk File System is Full RAM Disk is Write Protected Replace Supplies Using black only Remove Shipping SheetReplace Color Cartridge Replace Fuser KIT Replace Transfer KIT ROM Disk Device Failure ROM Disk File Operation Failed ROM Disk File System is FullROM Disk is Write Protected Sanitizing Disk X% Complete Supplies LOW Manage Supplies menu onPrinting Black only Supplies Very LOW Toner Collection Unit LOW Toner Collection Unit Very LOWTransfer KIT LOW Transfer KIT LOW Less than Xxxx Pages Unsupported Drive Installed Unsupported Supply InstalledUSB Accessories Exceed Power USB Accessory Error USB Accessory not Functional USB Accessory UnavailableUSB Storage Device Failure USB Storage File System is Full Yellow Cartridge LOW Yellow Cartridge LOW Less than Xxxx PagesYellow Cartridge Very LOW Yellow Cartridge Very LOW To continue press OK Product is jammed Clear jamsCommon causes of jams Type of jam Procedure Jam locations 13.XX.YY JAM in Optional Trays Clear jams in the right door Enww Enww Clear jams in the output bin area Clear jams in Tray Enww Clear jams in Tray 2 or optional Trays 3, 4, or Clear jams in the lower right door Tray 3, 4, or Change jam recovery Solve paper-handling problems Product feeds multiple sheetsProduct feeds incorrect page size Product feeds multiple sheets Or by configuring your print settings Product pulls from incorrect trayPaper does not feed automatically Product pulls from incorrect tray Paper does not feed from Tray 2, 3, 4, or Transparencies or glossy paper will not feedPaper does not feed from Tray 2, 3, 4, or Transparencies or glossy paper will not feed Envelopes jam or will not feed in the product Output is curled or wrinkledEnvelopes jam or will not feed in the product Output is curled or wrinkled Under Installable Options , click Update Now Automatic Configuration listProduct does not duplex or duplexes incorrectly Printers and Faxes Solve image-quality problems Example print quality problems Repetitive defects ruler 2Repetitive defects ruler Manage and configure printer drivers Optimize and improve image qualityInternal print-quality-test pages Calibrate the product Set the image registration Solve performance problems Problem Cause SolutionSupplies Very LOW message is Displayed Solve connectivity problems Solve direct-connect problemsSolve network problems Problem Solution Product software problems Properties Solve common Windows problems Computer for more information about Windows error Solve common Mac problems Mac OS X 10.5 and 10.6 Library/Printers/PPDs Print job was not sent to the product that you wanted PrinterWrong product name or IP address is being used. Another Fax list Software troubleshooting Hardware troubleshooting Enww Supplies and accessories Order parts, accessories, and supplies Accessories Part numbersPrint cartridges and toner collection unit Memory Maintenance kits Cables and interfaces Service and support Hewlett-Packard limited warranty statement Page Enww End User License Agreement Transfer Enww Customer self-repair warranty service Customer support Product specifications Physical specifications Product Height Depth Width WeightProduct Height Depth Width Environmental condition Recommended Allowed Regulatory information FCC regulations Environmental product stewardship program Return and recycling instructions PaperUnited States and Puerto Rico Non-U.S. returns HP Color LaserJet Enterprise CP4020-CP4520 Series Material restrictionsChemical substances Material Safety Data Sheet Msds For more information Declaration of Conformity Safety statements Laser safetyVcci statement Japan Power cord instructions Power cord statement Japan Varoitus Substances Table China Symbols/Numerics Index DLC/LLC Enww Monthly duty cycle Enww Quality TCP/IP Msds Page CC489-90901* *CC489-90901