Paper does not feed from Tray 2, 3, 4, or 5
Cause | Solution |
|
|
The correct size paper is not loaded. | Load the correct size paper. |
|
|
The input tray is empty. | Load paper in the input tray. |
|
|
The correct paper type for the input tray is not selected in the | From the product control panel, select the correct paper type |
product control panel. | for the input tray. Trays configured for a paper type with a |
| specific weight range will not match a print job that specifies |
| an exact weight, even if the specified weight is within the weight |
| range. |
|
|
Paper from a previous jam has not been completely removed. | Open the product and remove any paper in the paper path. |
| Closely inspect the fuser area for jams. |
|
|
None of the optional trays appear as input tray options. | The optional trays only display as available if they are installed. |
| Verify that any optional trays are correctly installed. Verify that |
| the printer driver has been configured to recognize the optional |
| trays. |
An optional tray is incorrectly installed.
Print a configuration page to confirm that the optional tray is installed. If not, verify that the tray is correctly attached to the product.
The paper size is not configured correctly for the input tray. | Print a configuration page or use the control panel to determine |
| the paper size for which the tray is configured. |
|
|
The guides in the tray are not against the paper. | Verify that the guides are touching the paper. |
|
|
Transparencies or glossy paper will not feed
Cause | Solution |
|
|
The correct paper type is not specified in the software or printer | Verify that the correct paper type is selected in the software or |
driver. | printer driver. |
|
|
The input tray is overfilled. | Remove excess paper from the input tray. Do not exceed the |
| maximum stack height marks for the tray. |
|
|
Paper in another input tray is the same size as the | Make sure that the input tray containing the transparencies or |
transparencies, and the product is defaulting to the other tray. glossy paper is selected in the software program or printer driver. Use the product control panel to configure the tray to the paper type loaded.
The tray containing the transparencies or glossy paper is not configured correctly for type.
Make sure that the input tray containing the transparencies or glossy paper is selected in the software program or printer driver. Use the product control panel to configure the tray to the paper type loaded.
Transparencies or glossy paper might not meet supported | Use only paper that meets the HP paper specifications for this |
paper specifications. | product. |
|
|
Avoid printing glossy paper in high humidity conditions. When | |
feed, or to feed too many sheets. | printing glossy paper, removing the paper from the wrapper |
| and letting it rest for a few hours can improve feeding into the |
| product. However, letting paper rest in humid environments |
| may also cause blisters. |
|
|
220 Chapter 10 Solve problems | ENWW |