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HP CP4025DN Laser CC490A Product feeds multiple sheets, Product feeds incorrect page size

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Solve paper-handling problems

Use only paper that meets the specifications outlined in the HP LaserJet Printer Family Print Media Guide. Always configure the paper type on the control panel to match the type of paper that is loaded in the tray.

Product feeds multiple sheets

Product feeds multiple sheets

Cause	Solution

Print paper is sticking together.	Remove paper, flex it, rotate it 180 degrees or flip it over, and
	then reload it into the tray.
	NOTE: Do not fan paper. Fanning can cause static electricity,
	which can cause paper to stick together.

Paper does not meet the specifications for this product.	Use only paper that meets HP paper specifications for this
	product.

Trays are not properly adjusted.	Make sure that the paper guides match the size of paper being
	used.

Product feeds incorrect page size

Product feeds incorrect page size

Cause	Solution

The correct size paper is not loaded in the input tray.	Load the correct size paper in the input tray.

The correct size paper is not selected in the software program	Confirm that the settings in the software program and printer
or printer driver.	driver are correct, because the software program settings
	override the printer driver and control panel settings, and the
	printer driver settings override the control panel settings. For
	more information, see Change printer-driver settings for
	Windows on page 49 or Change printer-driver settings for
	Mac on page 57.

The correct size paper for the tray is not selected in the product	From the control panel, select the correct size paper for the
control panel.	tray.

The paper size is not configured correctly for the input tray.	Print a configuration page or use the control panel to determine
	the paper size for which the tray is configured.

The guides in the tray are not against the paper.	Verify that the paper guides are touching the paper.

218 Chapter 10 Solve problems

ENWW

Contents

Page Page Page Page Conventions used in this guide TIP: WARNING Page Table of contents 4 Use the product with Mac 5 Connect the product 6 Paper and print media 7 Print tasks Page 8 Color 9 Manage and maintain 10 Solve problems Appendix A Supplies and accessories Appendix B Service and support Appendix C Product specifications Appendix D Regulatory information 1 Product basics Page Page HP Color LaserJet CP4025 models HP Color LaserJet CP4525 models Page Page Front view Back view Interface ports Serial number and model number location Page 2 Control panel menus Show Me How menu SHOW ME HOW To display: Retrieve job menu RETRIEVE JOB Page Information menu INFORMATION Paper handling menu PAPER HANDLING First Cassette ANY TYPE Manage supplies menu Page Page Printing menu Page PCL sub-menu PCL Page Print Quality menu Page Page Page System setup menu Page Page Page Page I/O menu Page Page Page Page Page Page Page Resets menu Page Service menu SERVICE 3 Software for Windows Page Page HP Universal Print Driver (UPD) UPD installation modes Page Change the settings for all print jobs until the software program is closed Change the default settings for all print jobs Change the product configuration settings Page HP Web Jetadmin HP Embedded Web Server HP Easy Printer Care Page Page Page 4 Use the product with Mac Supported operating systems for Mac Supported printer drivers for Mac Remove software from Mac operating systems 1.Open System Preferences 2.Select Print & Fax Priority for print settings for Mac Change printer-driversettings for Mac HP Utility for Mac HP Embedded Web Server Create and use printing presets with Mac Create a printing preset Presets Save As Use printing presets Cover Page Before Document After Document Cover Page Type Use watermarks with Mac Print on both sides of the page (duplex printing) with Mac Use automatic duplex printing Two-Sided Print on both sides manually Finishing Use PIN to Print Set the color options with Mac Color Options Color/Quality Options 3.Open the Color Options menu or the Color/Quality Options menu Page 5 Connect the product Printer sharing disclaimer CD installation Connected directly to the computer Install Finish Additional Options Supported network protocols Page Page Configure the IP address Install the software Page View or change network settings Set or change the network password Manually configure IPv4 TCP/IP parameters from the control panel Manually configure IPv6 TCP/IP parameters from the control panel Link speed and duplex settings Page 6 Paper and print media Special paper guidelines Page Change the paper size and type (Windows) Paper/Quality Paper size Change the paper size and type (Mac) Copies & Pages Page Page Page Page Paper orientation for loading Tray Page Paper orientation for loading Tray 2 or optional Trays 3, 4, and Load Tray Page Load Tray 2 and optional Trays 3, 4, and 5 with standard-sizepaper Load Tray 2 and optional Trays 3, 4, and 5 with custom-sizepaper Page Load Tray 2 with 10 x 15 cm (4 x 6 in) size paper Page Configure a tray when loading paper Configure a tray to match print job settings LOAD TRAY <X> [TYPE] [SIZE] TRAY <X> SIZE = <Size TRAY<X> TYPE=<TYPE Auto-sensesettings Source Type and Size Page Page 7 Print tasks CANCEL CURRENT JOB Open the printer driver with Windows Get help for any printing option with Windows Help Change the number of print copies with Windows Print colored text as black (grayscale) with Windows Document Options Use a printing shortcut with Windows Create printing shortcuts Page Save As Select the page size with Windows Select a custom page size with Windows Select the paper type with Windows Select the paper tray with Windows Select the print resolution Print on preprinted letterhead or forms with Windows Page Other Print on special paper, labels, or transparencies Page Page Print the first or last page on different paper with Windows Special pages Print pages on different paper Pages in document Last Add Scale a document to fit page size Effects Print document on Add a watermark to a document with Windows Edit First page only Manually print on both sides with Windows Automatically print on both sides with Windows Print on both sides Create a booklet with Windows Booklet layout Left binding Right binding Pages per sheet 2 pages per sheet Print multiple pages per sheet with Windows Print page borders Page order Orientation Select page orientation with Windows Portrait Landscape Rotate by 180 degrees Create a stored job with Windows Print a stored job Delete a stored job Set job storage options with Windows Page Job Name If job name exists Use Job Name + (1-99) Replace Existing File Color HP EasyColor Print business graphics or marketing material Print weatherproof maps and outdoor signs Set the duplex alignment Page 8 Color Color/ Quality Options Automatic Print in Grayscale Print in Grayscale Print Color as Gray Manual color options Use the HP EasyColor option for Windows Sample book color matching Print color samples PRINT RGB SAMPLES PRINT CMYK SAMPLES PANTONE® color matching HP ColorSphere toner HP ImageREt Paper selection Color options Standard red-green-blue(sRGB) Page 9 Manage and maintain Page Open the HP Easy Printer Care software HP Easy Printer Care software sections Page Page Open the HP Embedded Web Server by using a network connection Features Page Product Update IP Security Secure stored jobs Lock the control panel menus 3.Click the Device Security Settings button Control Panel Access Lock Minimum Menu Lock Lock the formatter Disable or enable sleep mode Set sleep delay Wake time Set the wake time c.WAKE TIME APPLY TO ALL DAYS YES Print-cartridgestorage HP policy on non-HPprint cartridges HP fraud hotline and Web site Recycle supplies Cartridge memory tag Replace print cartridges Page Page Replace the toner collection unit Page Install memory DIMMs Page Page Enable memory Check DIMM installation Memory allocation Install external I/O cards Page Clean the paper path CREATE CLEANING PAGE PROCESS CLEANING PAGE Page Page 10 Solve problems Troubleshooting checklist Factors that affect product performance RESTORE FACTORY SETTINGS Control-panelmessage types Control-panelmessages XX values YY values Page Page Page X values Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Common causes of jams Jam locations Figure Page Clear jams in the right door Page Page Clear jams in the output bin area Clear jams in Tray Page Clear jams in Tray 2 or optional Trays 3, 4, or Clear jams in the lower right door (Tray 3, 4, or 5) Change jam recovery JAM RECOVERY AUTO Product feeds multiple sheets Product feeds incorrect page size Product pulls from incorrect tray Paper does not feed automatically Paper does not feed from Tray 2, 3, 4, or Transparencies or glossy paper will not feed Envelopes jam or will not feed in the product Output is curled or wrinkled Product does not duplex or duplexes incorrectly Example print quality problems Repetitive defects ruler Internal print-quality-testpages Manage and configure printer drivers Calibrate the product Set the image registration Page Solve direct-connectproblems Solve network problems Page Page Page Page Page Page A Supplies and accessories Page Accessories Print cartridges and toner collection unit Memory Cables and interfaces Maintenance kits B Service and support Page Page Page Page Page Page Page C Product specifications Page D Regulatory information Page Protecting the environment Ozone production Power consumption Paper use Plastics United States and Puerto Rico Non-U.S.returns Material restrictions Chemical substances Material Safety Data Sheet (MSDS) For more information Page Laser safety Canadian DOC regulations VCCI statement (Japan) Power cord instructions Power cord statement (Japan) EMC statement (China) EMC statement (Korea) EMI statement (Taiwan) Laser statement for Finland Luokan 1 laserlaite Substances Table (China) Index Page Page Page Page Q quality