Manuals / HP / Computer Equipment / Personal Computer

HP D3K21UT#ABA 103, 105, 108, 110, 115, 117, 119, 121, 123, 126, 128, 129, 131, 132, 133, 136

Models: D8C84UT#ABA D3K21UT#ABA D3K19UT D3K19UT#ABA Pro 4300 C9H69UT#ABA Pro 4300 B8T87UT B8T87UT#ABA Pro 4300 B5P90UT#ABA Pro 4300 C9H67UT#ABA

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Before You Call for Technical Support	96
Helpful Hints	97
Solving General Problems	99
Solving Power Problems	103
Solving Hard Drive Problems	105
Solving Media Card Reader Problems	108
Solving Display Problems	110
Solving Audio Problems	115
Solving Printer Problems	117
Solving Keyboard and Mouse Problems	119
Solving Hardware Installation Problems	121
Solving Network Problems	123
Solving Memory Problems	126
Solving Processor Problems	128
Solving CD-ROM and DVD Problems	129
Solving USB Flash Drive Problems	131
Solving Front Panel Component Problems	132
Solving Internet Access Problems	133
Solving Software Problems	136
Appendix D Password Security and Resetting CMOS	137
Resetting the Password Jumper	138
Clearing and Resetting the CMOS	139
Appendix E Drive Protection System (DPS)	141
Accessing DPS Through Computer Setup	142
Appendix F System Recovery	143
System Recovery options	144
System Recovery from the Windows 7 Start Menu	144
System Recovery at system startup	144
System Recovery from recovery media	145
Recovery media	146
Choosing recovery media	146
Creating recovery media	146
Appendix G Specifications	148
Index	150

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HP D3K21UT#ABA 103, 105, 108, 110, 115, 117, 119, 121, 123, 126, 128, 129, 131, 132, 133, 136, 138, 139, 142, 144, 146

Contents

Maintenance and Service Guide HP Compaq Pro 4300 Small Form Factor Business PC About This Book Iii Iv About This Book Table of contents Illustrated parts catalog Safety and Comfort Vii Choosing recovery media 146 Creating recovery media 103105 108 Product Features Standard Configuration Features 1Front Panel Components Product FeaturesFront Panel Components Rear Panel Components 2Rear Panel Components 4Serial Number and Product ID Location Product Features Serial Number Location Downloading Microsoft Windows Updates Installing and Customizing the SoftwareInstalling the Windows Operating System Launching Windows XP from Windows Installing or Upgrading Device Drivers Windows systemsCustomizing the Monitor Display Windows systems Accessing Disk Image ISO Files Computer Setup F10 Utility Computer Setup F10 Utilities Using Computer Setup F10 Utilities 1Computer Setup-File Computer Setup-FileComputer Setup F10 Utility Computer Setup-Storage 2Computer Setup-Storage Computer Setup-Security 3Computer Setup-Security System IDs System Security Computer Setup-Power 4Computer Setup-PowerOption Description Hardware Power Management Computer Setup-Advanced 5Computer Setup-AdvancedOption Heading Power-On Options Bios Power-On Bus Options Device Options Serial ATA Sata Drive Guidelines and Features Serial ATA Hard Drive CharacteristicsSata Hard Drives Sata Hard Drive Cables Hard Drive Capacities Serial ATA Sata Drive Guidelines and FeaturesSmart ATA Drives Chassis Designations Small Form Factor SFF Electrostatic Discharge Information Generating StaticPreventing Electrostatic Damage to Equipment Relative Humidity Event 55% 40% 10% Personal Grounding Methods and Equipment Grounding the Work AreaRecommended Materials and Equipment Static Shielding Protection Levels Operating Guidelines General Cleaning Safety Precautions Cleaning the Computer CaseCleaning the Keyboard Routine Care Service Considerations Cleaning the MonitorCleaning the Mouse Power Supply Fan Cables and Connectors Tools and Software RequirementsScrews Hard Drives Lithium Coin Cell Battery Illustrated parts catalog Spare partsComputer major components This chapter provides parts information for the chassis Illustrated parts catalog Keyboard Description Spare part number Optical drivesExpansion cards Sequential part number listing Spare parts Illustrated parts catalog Spare parts Illustrated parts catalog Spare parts Illustrated parts catalog Preparation for Disassembly 1Serial Number and Product ID LocationPage Computer Access Panel Description Spare part number Access panel 636924-001 Front Bezel Description Spare part number Front bezel 695080-001 Bezel Blanks 4Removing a Bezel Blank Replace the front bezel Bezel Blanks 1System Board Connections System Board Connector System Board Label Color ComponentSystem Board Connections DDR3-SDRAM DIMMs Installing Additional MemoryDIMMs Installing DIMMs Populating Dimm SocketsPage Removing or Installing an Expansion Card Remove the access panel Computer Access Panel on Page Page Page Page Page Cable Management Drives Drive cables 2Drive Positions Installing and Removing DrivesDrive Positions 3Extra Mounting Screws Mounting Screw Device Removing an Internal 5.25-inch Drive Rotate the drive cage back down to its normal position Installing an Optical Drive into the 5.25-inch Drive Bay Page Removing an Internal 3.5-inch Drive Page Installing a Drive into the 3.5-inch Internal Drive Bay Page Page Remove the access panel Computer Access Panel on 39Installing Hard Drive Mounting Screws Drives Page Baffle Description Spare part number Baffle 636921-001 Front Fan Assembly Description Spare part number Front fan assembly 636922-001 Front I/O, Power Switch Assembly Remove the front bezel Front Bezel on Speaker Description Spare part number Speaker 636925-001 Heat sink Description Spare part number Heat sink 636919-001Page Page Processor Page Power Supply Pwrcmd 4Power supply cable system board connector Power supply connector label System board connector System Board Page Battery Lift the battery out of its holder Type 1 Battery HolderType 2 Battery Holder Type 3 Battery Holder Using the Small Form Factor Computer in a Tower Orientation Installing a Security Lock HP/Kensington MicroSaver Security Cable Lock 57Installing a Padlock Installing a Security Lock Padlock Front Bezel Security Page General Requirements Power Cord Set RequirementsJapanese Power Cord Requirements Country-Specific Requirements Country Accrediting Agency Post Error Messages Post Numeric Codes and Text Messages Post Numeric Codes and Text MessagesTable B-1Numeric Codes and Text Messages Control panel message Description Recommended action Table B-2Diagnostic Front Panel LEDs and Audible Codes Activity Blinks Possible Cause Activity Blinks Possible Cause Recommended Action Troubleshooting Without Diagnostics Safety and Comfort Before You Call for Technical Support Helpful Hints Page Solving General Problems Solving General ProblemsTable C-1Solving General Problems Computer date and time display is incorrect Cause Solution Poor performance is experienced Cause Solution There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Run Windows XP, Start Accessories Run Cause Solution Appendix C Troubleshooting Without Diagnostics Solving Power Problems Solving Power ProblemsTable C-2Solving Power Problems Power supply shuts down intermittently Cause Solution Usdt power supply adapter must be at 135W and use Table C-3Solving Hard Drive Problems Solving Hard Drive ProblemsSolving Hard Drive Problems Storage Boot Order Nonsystem disk/NTLDR missing message Cause SolutionComputer will not boot from hard drive Cause Solution Computer seems to be locked up Cause Removable hard drive is not recognized by the computer Cause Can not write to the media card Cause Solving Media Card Reader ProblemsTable C-4Solving Media Card Reader Problems Solving Media Card Reader Problems Solving Display Problems Table C-5Solving Display ProblemsBlank screen no video Cause Solution Personalization, select Adjust screen Solving Display Problems Dim characters Cause Solution Image is not centered Cause SolutionNo Connection, Check Signal Cable displays on screen Cause Select ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Clicking noise coming from inside a CRT monitor Cause Certain typed symbols do not appear correct Cause Solution Symbol. Click Start All Programs Accessories Table C-6Solving Audio Problems Solving Audio ProblemsSolving Audio Problems Line-in jack is not functioning properly Cause Sound from headphones is not clear or muffled CauseAdvanced Device Options Internal Speaker Table C-7Solving Printer Problems Solving Printer ProblemsSolving Printer Problems Printer prints garbled information Cause Solution Printer is offline Cause Solution Solving Keyboard and Mouse Problems Solving Keyboard and Mouse ProblemsTable C-8Solving Keyboard Problems Table C-9Solving Mouse Problems Appendix C Troubleshooting Without Diagnostics Solving Hardware Installation Problems Solving Hardware Installation ProblemsTable C-10Solving Hardware Installation Problems Computer will not start Cause Solution Appendix C Troubleshooting Without Diagnostics Table C-11Solving Network Problems Solving Network ProblemsSolving Network Problems Network status link light never flashes Cause Solution Diagnostics reports a failure Cause Solution New network card will not boot Cause Solution Solving Memory Problems Table C-12Solving Memory ProblemsOut of memory error Cause Solution Memory count during Post is wrong Cause Solution Solving Memory Problems Insufficient memory error during operation Cause Solution Solving Processor Problems Table C-13Solving Processor ProblemsSome fans only operate when needed Make sure the processor heat sink is installed properly Solving CD-ROM and DVD Problems Solving CD-ROM and DVD ProblemsTable C-14Solving CD-ROM and DVD Problems Mode in Security Password Options Movie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause Table C-15Solving USB Flash Drive Problems Solving USB Flash Drive ProblemsSolving USB Flash Drive Problems Solving Front Panel Component Problems Table C-16Solving Front Panel Component Problems Table C-17Solving Internet Access Problems Solving Internet Access ProblemsSolving Internet Access Problems Cannot automatically launch Internet programs Cause Modem Click on System and MaintenanceDouble-clickAgere Systems PCI-SV92PP Soft Solving Software Problems Table C-18Solving Software Problems Password Security and Resetting Cmos Resetting the Password Jumper Clearing and Resetting the Cmos Figure D-1 Cmos buttonPage Drive Protection System DPS Accessing DPS Through Computer Setup Select Storage DPS Self-Test System Recovery System Recovery options System Recovery from the Windows 7 Start MenuSystem Recovery at system startup Appendix F System Recovery System Recovery from recovery media Recovery media Choosing recovery mediaCreating recovery media To create recovery discs Close all open programsPage Table G-1Specifications SpecificationsAppendix G Specifications 149 Index Cmos DVI-D VGA Connectors on system board Sata