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HP Pro 4300 C9H67UT#ABA, D8C84UT#ABA, D3K21UT#ABA, D3K19UT D3K19UT#ABA manual About This Book, Iii

Models: D8C84UT#ABA D3K21UT#ABA D3K19UT D3K19UT#ABA Pro 4300 C9H69UT#ABA Pro 4300 B8T87UT B8T87UT#ABA Pro 4300 B5P90UT#ABA Pro 4300 C9H67UT#ABA

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About This Book

WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.

NOTE: Text set off in this manner provides important supplemental information.

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HP Pro 4300 C9H67UT#ABA, D8C84UT#ABA, D3K21UT#ABA, D3K19UT D3K19UT#ABA, Pro 4300 B5P90UT#ABA manual About This Book, Iii

Contents

Maintenance and Service Guide HP Compaq Pro 4300 Small Form Factor Business PC Iii About This BookIv About This Book Table of contents Illustrated parts catalog Safety and Comfort Vii 108 Choosing recovery media 146 Creating recovery media103 105Standard Configuration Features Product FeaturesProduct Features Front Panel Components1Front Panel Components 2Rear Panel Components Rear Panel ComponentsSerial Number Location 4Serial Number and Product ID Location Product FeaturesInstalling and Customizing the Software Installing the Windows Operating SystemDownloading Microsoft Windows Updates Installing or Upgrading Device Drivers Windows systems Customizing the Monitor Display Windows systemsLaunching Windows XP from Windows Accessing Disk Image ISO Files Computer Setup F10 Utilities Computer Setup F10 UtilityUsing Computer Setup F10 Utilities Computer Setup-File Computer Setup F10 Utility1Computer Setup-File 2Computer Setup-Storage Computer Setup-Storage3Computer Setup-Security Computer Setup-SecuritySystem Security System IDsManagement Computer Setup-Power4Computer Setup-Power Option Description Hardware PowerBios Power-On Computer Setup-Advanced5Computer Setup-Advanced Option Heading Power-On OptionsDevice Options Bus OptionsSata Hard Drive Cables Serial ATA Sata Drive Guidelines and FeaturesSerial ATA Hard Drive Characteristics Sata Hard DrivesSerial ATA Sata Drive Guidelines and Features Smart ATA DrivesHard Drive Capacities Small Form Factor SFF Chassis DesignationsRelative Humidity Event 55% 40% 10% Electrostatic Discharge InformationGenerating Static Preventing Electrostatic Damage to EquipmentStatic Shielding Protection Levels Personal Grounding Methods and EquipmentGrounding the Work Area Recommended Materials and EquipmentOperating Guidelines Routine Care General Cleaning Safety PrecautionsCleaning the Computer Case Cleaning the KeyboardPower Supply Fan Service ConsiderationsCleaning the Monitor Cleaning the MouseHard Drives Cables and ConnectorsTools and Software Requirements ScrewsLithium Coin Cell Battery This chapter provides parts information for the chassis Illustrated parts catalogSpare parts Computer major componentsIllustrated parts catalog Description Spare part number Optical drives Expansion cardsKeyboard Sequential part number listing Spare parts Illustrated parts catalog Spare parts Illustrated parts catalog Spare parts Illustrated parts catalog 1Serial Number and Product ID Location Preparation for DisassemblyPage Description Spare part number Access panel 636924-001 Computer Access PanelDescription Spare part number Front bezel 695080-001 Front Bezel4Removing a Bezel Blank Replace the front bezel Bezel Blanks Bezel BlanksSystem Board Connector System Board Label Color Component System Board Connections1System Board Connections Installing Additional Memory DIMMsDDR3-SDRAM DIMMs Populating Dimm Sockets Installing DIMMsPage Removing or Installing an Expansion Card Remove the access panel Computer Access Panel on Page Page Page Page Page Cable Management Drive cables DrivesInstalling and Removing Drives Drive Positions2Drive Positions Mounting Screw Device 3Extra Mounting ScrewsRemoving an Internal 5.25-inch Drive Rotate the drive cage back down to its normal position Installing an Optical Drive into the 5.25-inch Drive Bay Page Removing an Internal 3.5-inch Drive Page Installing a Drive into the 3.5-inch Internal Drive Bay Page Page Remove the access panel Computer Access Panel on 39Installing Hard Drive Mounting Screws Drives Page Description Spare part number Baffle 636921-001 BaffleDescription Spare part number Front fan assembly 636922-001 Front Fan AssemblyRemove the front bezel Front Bezel on Front I/O, Power Switch AssemblyDescription Spare part number Speaker 636925-001 SpeakerDescription Spare part number Heat sink 636919-001 Heat sinkPage Page Processor Page Pwrcmd Power SupplyPower supply connector label System board connector 4Power supply cable system board connectorSystem Board Page Battery Type 1 Battery Holder Type 2 Battery HolderLift the battery out of its holder Type 3 Battery Holder Using the Small Form Factor Computer in a Tower Orientation HP/Kensington MicroSaver Security Cable Lock Installing a Security LockPadlock 57Installing a Padlock Installing a Security LockFront Bezel Security Page Power Cord Set Requirements Japanese Power Cord RequirementsGeneral Requirements Country Accrediting Agency Country-Specific RequirementsPost Error Messages Control panel message Description Recommended action Post Numeric Codes and Text MessagesPost Numeric Codes and Text Messages Table B-1Numeric Codes and Text MessagesActivity Blinks Possible Cause Table B-2Diagnostic Front Panel LEDs and Audible CodesActivity Blinks Possible Cause Recommended Action Safety and Comfort Before You Call for Technical Support Troubleshooting Without DiagnosticsHelpful Hints Page Computer date and time display is incorrect Cause Solution Solving General ProblemsSolving General Problems Table C-1Solving General ProblemsThere is no sound or sound volume is too low Cause Solution Cannot remove computer cover or access panel CausePoor performance is experienced Cause Solution Cause Solution Run Windows XP, Start Accessories RunAppendix C Troubleshooting Without Diagnostics Power supply shuts down intermittently Cause Solution Solving Power ProblemsSolving Power Problems Table C-2Solving Power ProblemsUsdt power supply adapter must be at 135W and use Solving Hard Drive Problems Solving Hard Drive ProblemsTable C-3Solving Hard Drive Problems Nonsystem disk/NTLDR missing message Cause Solution Computer will not boot from hard drive Cause SolutionStorage Boot Order Removable hard drive is not recognized by the computer Cause Computer seems to be locked up CauseSolving Media Card Reader Problems Table C-4Solving Media Card Reader ProblemsCan not write to the media card Cause Solving Media Card Reader Problems Personalization, select Adjust screen Solving Display ProblemsTable C-5Solving Display Problems Blank screen no video Cause SolutionSolving Display Problems Select ImageControl/ Horizontal Position or Vertical Dim characters Cause SolutionImage is not centered Cause Solution No Connection, Check Signal Cable displays on screen CauseClicking noise coming from inside a CRT monitor Cause Out of Range displays on screen CauseSymbol. Click Start All Programs Accessories Certain typed symbols do not appear correct Cause SolutionSolving Audio Problems Solving Audio ProblemsTable C-6Solving Audio Problems Sound from headphones is not clear or muffled Cause Advanced Device Options Internal SpeakerLine-in jack is not functioning properly Cause Solving Printer Problems Solving Printer ProblemsTable C-7Solving Printer Problems Printer is offline Cause Solution Printer prints garbled information Cause SolutionTable C-9Solving Mouse Problems Solving Keyboard and Mouse ProblemsSolving Keyboard and Mouse Problems Table C-8Solving Keyboard ProblemsAppendix C Troubleshooting Without Diagnostics Computer will not start Cause Solution Solving Hardware Installation ProblemsSolving Hardware Installation Problems Table C-10Solving Hardware Installation ProblemsAppendix C Troubleshooting Without Diagnostics Solving Network Problems Solving Network ProblemsTable C-11Solving Network Problems Diagnostics reports a failure Cause Solution Network status link light never flashes Cause SolutionNew network card will not boot Cause Solution Memory count during Post is wrong Cause Solution Solving Memory ProblemsTable C-12Solving Memory Problems Out of memory error Cause SolutionInsufficient memory error during operation Cause Solution Solving Memory ProblemsMake sure the processor heat sink is installed properly Solving Processor ProblemsTable C-13Solving Processor Problems Some fans only operate when neededMode in Security Password Options Solving CD-ROM and DVD ProblemsSolving CD-ROM and DVD Problems Table C-14Solving CD-ROM and DVD ProblemsCannot eject compact disc tray-load unit Cause Movie will not play in the DVD drive Cause SolutionSolving USB Flash Drive Problems Solving USB Flash Drive ProblemsTable C-15Solving USB Flash Drive Problems Table C-16Solving Front Panel Component Problems Solving Front Panel Component ProblemsSolving Internet Access Problems Solving Internet Access ProblemsTable C-17Solving Internet Access Problems Cannot automatically launch Internet programs Cause Click on System and Maintenance Double-clickAgere Systems PCI-SV92PP SoftModem Table C-18Solving Software Problems Solving Software ProblemsCmos Password Security and ResettingResetting the Password Jumper Figure D-1 Cmos button Clearing and Resetting the CmosPage Drive Protection System DPS Select Storage DPS Self-Test Accessing DPS Through Computer SetupSystem Recovery Appendix F System Recovery System Recovery optionsSystem Recovery from the Windows 7 Start Menu System Recovery at system startupSystem Recovery from recovery media To create recovery discs Close all open programs Recovery mediaChoosing recovery media Creating recovery mediaPage Specifications Appendix G SpecificationsTable G-1Specifications 149 Cmos IndexDVI-D VGA Sata Connectors on system board