Solving Internet Access Problems
If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table.
Table C-17 Solving Internet Access Problems
Unable to connect to the Internet.
Cause | Solution | |
|
| |
Internet Service Provider (ISP) account is not set up | Verify Internet settings or contact your ISP for assistance. | |
properly. |
|
|
|
| |
Modem is not set up properly. | Reconnect the modem. Verify the connections are correct | |
| using the quick setup documentation. | |
|
| |
Web browser is not set up properly. | Verify that the Web browser is installed and set up to work | |
| with your ISP. | |
|
| |
Cable/DSL modem is not plugged in. | Plug in cable/DSL modem. You should see a “power” LED | |
| light on the front of the cable/DSL modem. | |
|
| |
Cable/DSL service is not available or has been interrupted | Try connecting to the Internet at a later time or contact your | |
due to bad weather. | ISP. (If the cable/DSL service is connected, the “cable” LED | |
| light on the front of the cable/DSL modem will be on.) | |
|
| |
The CAT5 UTP cable is disconnected. | Connect the CAT5 UTP cable between the cable modem | |
| and the computers’s | |
| good, the “PC” LED light on the front of the cable/DSL | |
| modem will be on.) | |
|
| |
IP address is not configured properly. | Contact your ISP for the correct IP address. | |
|
| |
Cookies are corrupted. (A “cookie” is a small piece of | Windows Vista | |
information that a Web server can store temporarily with the | 1. | Select Start > Control Panel. |
Web browser. This is useful for having the browser | ||
remember some specific information that the Web server can | 2. | Click Network and Internet. |
later retrieve.) | ||
| 3. | Click Internet Options. |
| 4. | In the Browsing history section on the General tab, |
|
| click the Delete button. |
| 5. | Click the Delete cookies button. |
| Windows XP | |
| 1. | Select Start > Control Panel. |
| 2. | |
| 3. | On the General tab, click the Delete Cookies button. |
| Windows 7 | |
| 1. | Select Start > Control Panel. |
| 2. | Click Internet Options. |
| 3. | In the Browsing history section on the General tab, |
|
| click the Delete button. |
| 4. | Click the Delete cookies button. |
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