Computer seems to be locked up.
Cause | Solution |
Program in use has stopped responding to commands.
Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power. To restart the computer, press the power button again.
The removable hard drive has no power to the hard drive enclosure.
Cause | Solution |
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The lock on the enclosure is not turned to the “ON” position. | Insert the key and turn the lock clockwise 90 degrees. The |
| green LED on the front of the enclosure should be on. |
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Power cable from the computer power supply to the | Check the power supply to make sure it is properly |
enclosure frame is not properly connected. | connected to the rear of the enclosure frame. |
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The removable hard drive is not recognized by the computer.
Cause | Solution |
The removable hard drive carrier is not fully seated in the enclosure frame or the hard drive is not fully seated in the carrier.
Push the carrier into the enclosure frame so that the connector on the rear of the frame is properly seated. If this does not solve the problem, turn off the computer, remove the carrier, and check to see if the connector on the hard drive is properly seated in the carrier.
The removable hard drive enclosure is beeping and the green LED is flashing.
Cause | Solution |
Fan failure alarm on the removable hard drive enclosure has been activated.
Shut down the computer and contact HP for a replacement enclosure.
