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HP D3K19UT D3K19UT#ABA, D8C84UT#ABA, D3K21UT#ABA, Pro 4300 C9H67UT#ABA Illustrated parts catalog

Models: D8C84UT#ABA D3K21UT#ABA D3K19UT D3K19UT#ABA Pro 4300 C9H69UT#ABA Pro 4300 B8T87UT B8T87UT#ABA Pro 4300 B5P90UT#ABA Pro 4300 C9H67UT#ABA

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Spare part	Description
number

682411-001	ATI Radeon HD7450 PCIe x16 graphics card, 1 GB (includes adapter)

695080-001	Front bezel

674314-121	Keyboard, wireless, for use in French Canada

674317-001	Mouse, wireless

674319-001	Wireless keyboard/mouse transceiver

676358-001	System board (standard) (includes replacement thermal material)

680653-001	nVidia Quadro NVS310 PCIe x16 graphics card

682410-001	Intel Celeron G460 processor, 1.8 GHz

682550-001	16X DVD-ROM drive

688162-001	Intel Core i5 3570 processor, 3.4 GHz

688952-001	Chassis stand

689370-001	Intel Core i7 3770s processor, 3.1 GHz

689375-001	Memory module, 8-GB, PC3 12800, 1666-MHz

691934-001	Intel Celeron G550 processor, 2.6 GHz

691935-001	Intel Pentium Dual-Core G640 processor, 2.8 GHz

691936-001	Intel Pentium Dual-Core G870 processor, 3.1 GHz

695077-001	Intel Core i5 3470s processor, 2.9 GHz

695078-001	Intel Core i5 3475s processor, 2.9 GHz

695079-001	Intel Core i5 3570s processor, 3.1 GHz

695080-001	Front bezel

36 Chapter 6 Illustrated parts catalog

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HP D3K19UT D3K19UT#ABA, D8C84UT#ABA, D3K21UT#ABA, Pro 4300 C9H67UT#ABA, Pro 4300 B5P90UT#ABA manual Illustrated parts catalog

Contents

Maintenance and Service Guide HP Compaq Pro 4300 Small Form Factor Business PC About This Book IiiIv About This Book Table of contents Illustrated parts catalog Safety and Comfort Vii Choosing recovery media 146 Creating recovery media 103105 108Product Features Standard Configuration Features1Front Panel Components Product FeaturesFront Panel Components Rear Panel Components 2Rear Panel Components4Serial Number and Product ID Location Product Features Serial Number LocationDownloading Microsoft Windows Updates Installing and Customizing the SoftwareInstalling the Windows Operating System Launching Windows XP from Windows Installing or Upgrading Device Drivers Windows systemsCustomizing the Monitor Display Windows systems Accessing Disk Image ISO Files Computer Setup F10 Utility Computer Setup F10 UtilitiesUsing Computer Setup F10 Utilities 1Computer Setup-File Computer Setup-FileComputer Setup F10 Utility Computer Setup-Storage 2Computer Setup-StorageComputer Setup-Security 3Computer Setup-SecuritySystem IDs System SecurityComputer Setup-Power 4Computer Setup-PowerOption Description Hardware Power ManagementComputer Setup-Advanced 5Computer Setup-AdvancedOption Heading Power-On Options Bios Power-OnBus Options Device OptionsSerial ATA Sata Drive Guidelines and Features Serial ATA Hard Drive CharacteristicsSata Hard Drives Sata Hard Drive CablesHard Drive Capacities Serial ATA Sata Drive Guidelines and FeaturesSmart ATA Drives Chassis Designations Small Form Factor SFFElectrostatic Discharge Information Generating StaticPreventing Electrostatic Damage to Equipment Relative Humidity Event 55% 40% 10%Personal Grounding Methods and Equipment Grounding the Work AreaRecommended Materials and Equipment Static Shielding Protection LevelsOperating Guidelines General Cleaning Safety Precautions Cleaning the Computer CaseCleaning the Keyboard Routine CareService Considerations Cleaning the MonitorCleaning the Mouse Power Supply FanCables and Connectors Tools and Software RequirementsScrews Hard DrivesLithium Coin Cell Battery Illustrated parts catalog Spare partsComputer major components This chapter provides parts information for the chassisIllustrated parts catalog Keyboard Description Spare part number Optical drivesExpansion cards Sequential part number listing Spare parts Illustrated parts catalog Spare parts Illustrated parts catalog Spare parts Illustrated parts catalog Preparation for Disassembly 1Serial Number and Product ID LocationPage Computer Access Panel Description Spare part number Access panel 636924-001Front Bezel Description Spare part number Front bezel 695080-001Bezel Blanks 4Removing a Bezel Blank Replace the front bezel Bezel Blanks1System Board Connections System Board Connector System Board Label Color ComponentSystem Board Connections DDR3-SDRAM DIMMs Installing Additional MemoryDIMMs Installing DIMMs Populating Dimm SocketsPage Removing or Installing an Expansion Card Remove the access panel Computer Access Panel on Page Page Page Page Page Cable Management Drives Drive cables2Drive Positions Installing and Removing DrivesDrive Positions 3Extra Mounting Screws Mounting Screw DeviceRemoving an Internal 5.25-inch Drive Rotate the drive cage back down to its normal position Installing an Optical Drive into the 5.25-inch Drive Bay Page Removing an Internal 3.5-inch Drive Page Installing a Drive into the 3.5-inch Internal Drive Bay Page Page Remove the access panel Computer Access Panel on 39Installing Hard Drive Mounting Screws Drives Page Baffle Description Spare part number Baffle 636921-001Front Fan Assembly Description Spare part number Front fan assembly 636922-001Front I/O, Power Switch Assembly Remove the front bezel Front Bezel onSpeaker Description Spare part number Speaker 636925-001Heat sink Description Spare part number Heat sink 636919-001Page Page Processor Page Power Supply Pwrcmd4Power supply cable system board connector Power supply connector label System board connectorSystem Board Page Battery Lift the battery out of its holder Type 1 Battery HolderType 2 Battery Holder Type 3 Battery Holder Using the Small Form Factor Computer in a Tower Orientation Installing a Security Lock HP/Kensington MicroSaver Security Cable Lock57Installing a Padlock Installing a Security Lock PadlockFront Bezel Security Page General Requirements Power Cord Set RequirementsJapanese Power Cord Requirements Country-Specific Requirements Country Accrediting AgencyPost Error Messages Post Numeric Codes and Text Messages Post Numeric Codes and Text MessagesTable B-1Numeric Codes and Text Messages Control panel message Description Recommended actionTable B-2Diagnostic Front Panel LEDs and Audible Codes Activity Blinks Possible CauseActivity Blinks Possible Cause Recommended Action Troubleshooting Without Diagnostics Safety and Comfort Before You Call for Technical SupportHelpful Hints Page Solving General Problems Solving General ProblemsTable C-1Solving General Problems Computer date and time display is incorrect Cause SolutionPoor performance is experienced Cause Solution There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Run Windows XP, Start Accessories Run Cause SolutionAppendix C Troubleshooting Without Diagnostics Solving Power Problems Solving Power ProblemsTable C-2Solving Power Problems Power supply shuts down intermittently Cause SolutionUsdt power supply adapter must be at 135W and use Table C-3Solving Hard Drive Problems Solving Hard Drive ProblemsSolving Hard Drive Problems Storage Boot Order Nonsystem disk/NTLDR missing message Cause SolutionComputer will not boot from hard drive Cause Solution Computer seems to be locked up Cause Removable hard drive is not recognized by the computer CauseCan not write to the media card Cause Solving Media Card Reader ProblemsTable C-4Solving Media Card Reader Problems Solving Media Card Reader Problems Solving Display Problems Table C-5Solving Display ProblemsBlank screen no video Cause Solution Personalization, select Adjust screenSolving Display Problems Dim characters Cause Solution Image is not centered Cause SolutionNo Connection, Check Signal Cable displays on screen Cause Select ImageControl/ Horizontal Position or VerticalOut of Range displays on screen Cause Clicking noise coming from inside a CRT monitor CauseCertain typed symbols do not appear correct Cause Solution Symbol. Click Start All Programs AccessoriesTable C-6Solving Audio Problems Solving Audio ProblemsSolving Audio Problems Line-in jack is not functioning properly Cause Sound from headphones is not clear or muffled CauseAdvanced Device Options Internal Speaker Table C-7Solving Printer Problems Solving Printer ProblemsSolving Printer Problems Printer prints garbled information Cause Solution Printer is offline Cause SolutionSolving Keyboard and Mouse Problems Solving Keyboard and Mouse ProblemsTable C-8Solving Keyboard Problems Table C-9Solving Mouse ProblemsAppendix C Troubleshooting Without Diagnostics Solving Hardware Installation Problems Solving Hardware Installation ProblemsTable C-10Solving Hardware Installation Problems Computer will not start Cause SolutionAppendix C Troubleshooting Without Diagnostics Table C-11Solving Network Problems Solving Network ProblemsSolving Network Problems Network status link light never flashes Cause Solution Diagnostics reports a failure Cause SolutionNew network card will not boot Cause Solution Solving Memory Problems Table C-12Solving Memory ProblemsOut of memory error Cause Solution Memory count during Post is wrong Cause SolutionSolving Memory Problems Insufficient memory error during operation Cause SolutionSolving Processor Problems Table C-13Solving Processor ProblemsSome fans only operate when needed Make sure the processor heat sink is installed properlySolving CD-ROM and DVD Problems Solving CD-ROM and DVD ProblemsTable C-14Solving CD-ROM and DVD Problems Mode in Security Password OptionsMovie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit CauseTable C-15Solving USB Flash Drive Problems Solving USB Flash Drive ProblemsSolving USB Flash Drive Problems Solving Front Panel Component Problems Table C-16Solving Front Panel Component ProblemsTable C-17Solving Internet Access Problems Solving Internet Access ProblemsSolving Internet Access Problems Cannot automatically launch Internet programs Cause Modem Click on System and MaintenanceDouble-clickAgere Systems PCI-SV92PP Soft Solving Software Problems Table C-18Solving Software ProblemsPassword Security and Resetting CmosResetting the Password Jumper Clearing and Resetting the Cmos Figure D-1 Cmos buttonPage Drive Protection System DPS Accessing DPS Through Computer Setup Select Storage DPS Self-TestSystem Recovery System Recovery options System Recovery from the Windows 7 Start MenuSystem Recovery at system startup Appendix F System RecoverySystem Recovery from recovery media Recovery media Choosing recovery mediaCreating recovery media To create recovery discs Close all open programsPage Table G-1Specifications SpecificationsAppendix G Specifications 149 Index CmosDVI-D VGA Connectors on system board Sata