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HP Pro 4300 B5P90UT#ABA manual Solving CD-ROM and DVD Problems, Mode in Security Password Options

Models: D8C84UT#ABA D3K21UT#ABA D3K19UT D3K19UT#ABA Pro 4300 C9H69UT#ABA Pro 4300 B8T87UT B8T87UT#ABA Pro 4300 B5P90UT#ABA Pro 4300 C9H67UT#ABA

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Solving CD-ROM and DVD Problems

If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device.

Table C-14Solving CD-ROM and DVD Problems

System will not boot from CD-ROM or DVD drive.

Cause	Solution

The device is attached to a SATA port that has been hidden	Run the Computer Setup utility and ensure Device Available
in the Computer Setup utility.	is selected for the device's SATA port in Security > Device
	Security.

Removable Media Boot is disabled in the Computer Setup	Run the Computer Setup utility and enable booting to
utility.	removable media in Storage > Storage Options. Ensure
	CD-ROM is enabled in Storage > Boot Order.

Network Server Mode is enabled in Computer Setup.	Run the Computer Setup utility and disable Network Server
	Mode in Security > Password Options.

Non-bootable CD in drive.	Try a bootable CD in the drive.

Boot order not correct.	Run the Computer Setup utility and change boot sequence in
	Storage > Boot Order.

Drive not found (identified).

Cause	Solution

Cable could be loose.	Check cable connections.

The system may not have automatically recognized a newly	See reconfiguration directions in the Solving Hardware
installed device.	Installation Problems on page 121 section. If the system still
	does not recognize the new device, check to see if the
	device is listed within Computer Setup. If it is listed, the
	probable cause is a driver problem. If it is not listed, the
	probable cause is a hardware problem.
	If this is a newly installed drive, run the Computer Setup
	utility and try adding a POST delay under Advanced >
	Power-On Options.

The device is attached to a SATA port that has been hidden	Run the Computer Setup utility and ensure Device Available
in Computer Setup.	is selected for the device's SATA port in Security > Device
	Security.

Drive responds slowly immediately after power-up.	Run Computer Setup and increase the POST Delay in
	Advanced > Power-On Options.

CD-ROM or DVD devices are not detected or driver is not loaded.

Cause	Solution

Drive is not connected properly or not properly configured.	See the documentation that came with the optional device.

Solving CD-ROM and DVD Problems 129

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HP Pro 4300 B5P90UT#ABA, D8C84UT#ABA manual Table C-14Solving CD-ROM and DVD Problems, Mode in Security Password Options

Contents

Maintenance and Service Guide HP Compaq Pro 4300 Small Form Factor Business PC Iii About This BookIv About This Book Table of contents Illustrated parts catalog Safety and Comfort Vii 103 Choosing recovery media 146 Creating recovery media105 108Standard Configuration Features Product Features1Front Panel Components Product FeaturesFront Panel Components 2Rear Panel Components Rear Panel ComponentsSerial Number Location 4Serial Number and Product ID Location Product FeaturesDownloading Microsoft Windows Updates Installing and Customizing the SoftwareInstalling the Windows Operating System Launching Windows XP from Windows Installing or Upgrading Device Drivers Windows systemsCustomizing the Monitor Display Windows systems Accessing Disk Image ISO Files Computer Setup F10 Utilities Computer Setup F10 UtilityUsing Computer Setup F10 Utilities 1Computer Setup-File Computer Setup-FileComputer Setup F10 Utility 2Computer Setup-Storage Computer Setup-Storage3Computer Setup-Security Computer Setup-SecuritySystem Security System IDs4Computer Setup-Power Computer Setup-PowerOption Description Hardware Power Management5Computer Setup-Advanced Computer Setup-AdvancedOption Heading Power-On Options Bios Power-OnDevice Options Bus OptionsSerial ATA Hard Drive Characteristics Serial ATA Sata Drive Guidelines and FeaturesSata Hard Drives Sata Hard Drive CablesHard Drive Capacities Serial ATA Sata Drive Guidelines and FeaturesSmart ATA Drives Small Form Factor SFF Chassis DesignationsGenerating Static Electrostatic Discharge InformationPreventing Electrostatic Damage to Equipment Relative Humidity Event 55% 40% 10%Grounding the Work Area Personal Grounding Methods and EquipmentRecommended Materials and Equipment Static Shielding Protection LevelsOperating Guidelines Cleaning the Computer Case General Cleaning Safety PrecautionsCleaning the Keyboard Routine CareCleaning the Monitor Service ConsiderationsCleaning the Mouse Power Supply FanTools and Software Requirements Cables and ConnectorsScrews Hard DrivesLithium Coin Cell Battery Spare parts Illustrated parts catalogComputer major components This chapter provides parts information for the chassisIllustrated parts catalog Keyboard Description Spare part number Optical drivesExpansion cards Sequential part number listing Spare parts Illustrated parts catalog Spare parts Illustrated parts catalog Spare parts Illustrated parts catalog 1Serial Number and Product ID Location Preparation for DisassemblyPage Description Spare part number Access panel 636924-001 Computer Access PanelDescription Spare part number Front bezel 695080-001 Front Bezel4Removing a Bezel Blank Replace the front bezel Bezel Blanks Bezel Blanks1System Board Connections System Board Connector System Board Label Color ComponentSystem Board Connections DDR3-SDRAM DIMMs Installing Additional MemoryDIMMs Populating Dimm Sockets Installing DIMMsPage Removing or Installing an Expansion Card Remove the access panel Computer Access Panel on Page Page Page Page Page Cable Management Drive cables Drives2Drive Positions Installing and Removing DrivesDrive Positions Mounting Screw Device 3Extra Mounting ScrewsRemoving an Internal 5.25-inch Drive Rotate the drive cage back down to its normal position Installing an Optical Drive into the 5.25-inch Drive Bay Page Removing an Internal 3.5-inch Drive Page Installing a Drive into the 3.5-inch Internal Drive Bay Page Page Remove the access panel Computer Access Panel on 39Installing Hard Drive Mounting Screws Drives Page Description Spare part number Baffle 636921-001 BaffleDescription Spare part number Front fan assembly 636922-001 Front Fan AssemblyRemove the front bezel Front Bezel on Front I/O, Power Switch AssemblyDescription Spare part number Speaker 636925-001 SpeakerDescription Spare part number Heat sink 636919-001 Heat sinkPage Page Processor Page Pwrcmd Power SupplyPower supply connector label System board connector 4Power supply cable system board connectorSystem Board Page Battery Lift the battery out of its holder Type 1 Battery HolderType 2 Battery Holder Type 3 Battery Holder Using the Small Form Factor Computer in a Tower Orientation HP/Kensington MicroSaver Security Cable Lock Installing a Security LockPadlock 57Installing a Padlock Installing a Security LockFront Bezel Security Page General Requirements Power Cord Set RequirementsJapanese Power Cord Requirements Country Accrediting Agency Country-Specific RequirementsPost Error Messages Post Numeric Codes and Text Messages Post Numeric Codes and Text MessagesTable B-1Numeric Codes and Text Messages Control panel message Description Recommended actionActivity Blinks Possible Cause Table B-2Diagnostic Front Panel LEDs and Audible CodesActivity Blinks Possible Cause Recommended Action Safety and Comfort Before You Call for Technical Support Troubleshooting Without DiagnosticsHelpful Hints Page Solving General Problems Solving General ProblemsTable C-1Solving General Problems Computer date and time display is incorrect Cause SolutionPoor performance is experienced Cause Solution There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Cause Solution Run Windows XP, Start Accessories RunAppendix C Troubleshooting Without Diagnostics Solving Power Problems Solving Power ProblemsTable C-2Solving Power Problems Power supply shuts down intermittently Cause SolutionUsdt power supply adapter must be at 135W and use Table C-3Solving Hard Drive Problems Solving Hard Drive ProblemsSolving Hard Drive Problems Storage Boot Order Nonsystem disk/NTLDR missing message Cause SolutionComputer will not boot from hard drive Cause Solution Removable hard drive is not recognized by the computer Cause Computer seems to be locked up CauseCan not write to the media card Cause Solving Media Card Reader ProblemsTable C-4Solving Media Card Reader Problems Solving Media Card Reader Problems Table C-5Solving Display Problems Solving Display ProblemsBlank screen no video Cause Solution Personalization, select Adjust screenSolving Display Problems Image is not centered Cause Solution Dim characters Cause SolutionNo Connection, Check Signal Cable displays on screen Cause Select ImageControl/ Horizontal Position or VerticalClicking noise coming from inside a CRT monitor Cause Out of Range displays on screen CauseSymbol. Click Start All Programs Accessories Certain typed symbols do not appear correct Cause SolutionTable C-6Solving Audio Problems Solving Audio ProblemsSolving Audio Problems Line-in jack is not functioning properly Cause Sound from headphones is not clear or muffled CauseAdvanced Device Options Internal Speaker Table C-7Solving Printer Problems Solving Printer ProblemsSolving Printer Problems Printer is offline Cause Solution Printer prints garbled information Cause SolutionSolving Keyboard and Mouse Problems Solving Keyboard and Mouse ProblemsTable C-8Solving Keyboard Problems Table C-9Solving Mouse ProblemsAppendix C Troubleshooting Without Diagnostics Solving Hardware Installation Problems Solving Hardware Installation ProblemsTable C-10Solving Hardware Installation Problems Computer will not start Cause SolutionAppendix C Troubleshooting Without Diagnostics Table C-11Solving Network Problems Solving Network ProblemsSolving Network Problems Diagnostics reports a failure Cause Solution Network status link light never flashes Cause SolutionNew network card will not boot Cause Solution Table C-12Solving Memory Problems Solving Memory ProblemsOut of memory error Cause Solution Memory count during Post is wrong Cause SolutionInsufficient memory error during operation Cause Solution Solving Memory ProblemsTable C-13Solving Processor Problems Solving Processor ProblemsSome fans only operate when needed Make sure the processor heat sink is installed properlySolving CD-ROM and DVD Problems Solving CD-ROM and DVD ProblemsTable C-14Solving CD-ROM and DVD Problems Mode in Security Password OptionsCannot eject compact disc tray-load unit Cause Movie will not play in the DVD drive Cause SolutionTable C-15Solving USB Flash Drive Problems Solving USB Flash Drive ProblemsSolving USB Flash Drive Problems Table C-16Solving Front Panel Component Problems Solving Front Panel Component ProblemsTable C-17Solving Internet Access Problems Solving Internet Access ProblemsSolving Internet Access Problems Cannot automatically launch Internet programs Cause Modem Click on System and MaintenanceDouble-clickAgere Systems PCI-SV92PP Soft Table C-18Solving Software Problems Solving Software ProblemsCmos Password Security and ResettingResetting the Password Jumper Figure D-1 Cmos button Clearing and Resetting the CmosPage Drive Protection System DPS Select Storage DPS Self-Test Accessing DPS Through Computer SetupSystem Recovery System Recovery from the Windows 7 Start Menu System Recovery optionsSystem Recovery at system startup Appendix F System RecoverySystem Recovery from recovery media Choosing recovery media Recovery mediaCreating recovery media To create recovery discs Close all open programsPage Table G-1Specifications SpecificationsAppendix G Specifications 149 Cmos IndexDVI-D VGA Sata Connectors on system board