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HP D3K19UT D3K19UT#ABA, D8C84UT#ABA, D3K21UT#ABA, Pro 4300 C9H67UT#ABA manual Post Error Messages

Models: D8C84UT#ABA D3K21UT#ABA D3K19UT D3K19UT#ABA Pro 4300 C9H69UT#ABA Pro 4300 B8T87UT B8T87UT#ABA Pro 4300 B5P90UT#ABA Pro 4300 C9H67UT#ABA

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B POST Error Messages

This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition.

POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages. If a POST error occurs, the screen will display the error message. To manually switch to the POST Messages Enabled mode during POST, press any key (except F10, F11, or F12). The default mode is POST Message Disabled.

The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection.

Full Boot may also be enabled to run every 1 to 30 days on a regularly scheduled basis. To establish the schedule, reconfigure the computer to the Full Boot Every x Days mode, using Computer Setup.

NOTE: For more information on Computer Setup, see the Computer Setup (F10) Utility Guide.

92 Appendix B POST Error Messages

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HP D3K19UT D3K19UT#ABA, D8C84UT#ABA, D3K21UT#ABA, Pro 4300 C9H67UT#ABA, Pro 4300 B5P90UT#ABA manual Post Error Messages

Contents

Maintenance and Service Guide HP Compaq Pro 4300 Small Form Factor Business PC About This Book Iii Iv About This Book Table of contents Illustrated parts catalog Safety and Comfort Vii Choosing recovery media 146 Creating recovery media 103105 108 Product Features Standard Configuration Features Front Panel Components Product Features1Front Panel Components Rear Panel Components 2Rear Panel Components 4Serial Number and Product ID Location Product Features Serial Number Location Installing the Windows Operating System Installing and Customizing the SoftwareDownloading Microsoft Windows Updates Customizing the Monitor Display Windows systems Installing or Upgrading Device Drivers Windows systemsLaunching Windows XP from Windows Accessing Disk Image ISO Files Computer Setup F10 Utility Computer Setup F10 Utilities Using Computer Setup F10 Utilities Computer Setup F10 Utility Computer Setup-File1Computer Setup-File Computer Setup-Storage 2Computer Setup-Storage Computer Setup-Security 3Computer Setup-Security System IDs System Security Computer Setup-Power 4Computer Setup-PowerOption Description Hardware Power Management Computer Setup-Advanced 5Computer Setup-AdvancedOption Heading Power-On Options Bios Power-On Bus Options Device Options Serial ATA Sata Drive Guidelines and Features Serial ATA Hard Drive CharacteristicsSata Hard Drives Sata Hard Drive Cables Smart ATA Drives Serial ATA Sata Drive Guidelines and FeaturesHard Drive Capacities Chassis Designations Small Form Factor SFF Electrostatic Discharge Information Generating StaticPreventing Electrostatic Damage to Equipment Relative Humidity Event 55% 40% 10% Personal Grounding Methods and Equipment Grounding the Work AreaRecommended Materials and Equipment Static Shielding Protection Levels Operating Guidelines General Cleaning Safety Precautions Cleaning the Computer CaseCleaning the Keyboard Routine Care Service Considerations Cleaning the MonitorCleaning the Mouse Power Supply Fan Cables and Connectors Tools and Software RequirementsScrews Hard Drives Lithium Coin Cell Battery Illustrated parts catalog Spare partsComputer major components This chapter provides parts information for the chassis Illustrated parts catalog Expansion cards Description Spare part number Optical drivesKeyboard Sequential part number listing Spare parts Illustrated parts catalog Spare parts Illustrated parts catalog Spare parts Illustrated parts catalog Preparation for Disassembly 1Serial Number and Product ID LocationPage Computer Access Panel Description Spare part number Access panel 636924-001 Front Bezel Description Spare part number Front bezel 695080-001 Bezel Blanks 4Removing a Bezel Blank Replace the front bezel Bezel Blanks System Board Connections System Board Connector System Board Label Color Component1System Board Connections DIMMs Installing Additional MemoryDDR3-SDRAM DIMMs Installing DIMMs Populating Dimm SocketsPage Removing or Installing an Expansion Card Remove the access panel Computer Access Panel on Page Page Page Page Page Cable Management Drives Drive cables Drive Positions Installing and Removing Drives2Drive Positions 3Extra Mounting Screws Mounting Screw Device Removing an Internal 5.25-inch Drive Rotate the drive cage back down to its normal position Installing an Optical Drive into the 5.25-inch Drive Bay Page Removing an Internal 3.5-inch Drive Page Installing a Drive into the 3.5-inch Internal Drive Bay Page Page Remove the access panel Computer Access Panel on 39Installing Hard Drive Mounting Screws Drives Page Baffle Description Spare part number Baffle 636921-001 Front Fan Assembly Description Spare part number Front fan assembly 636922-001 Front I/O, Power Switch Assembly Remove the front bezel Front Bezel on Speaker Description Spare part number Speaker 636925-001 Heat sink Description Spare part number Heat sink 636919-001Page Page Processor Page Power Supply Pwrcmd 4Power supply cable system board connector Power supply connector label System board connector System Board Page Battery Type 2 Battery Holder Type 1 Battery HolderLift the battery out of its holder Type 3 Battery Holder Using the Small Form Factor Computer in a Tower Orientation Installing a Security Lock HP/Kensington MicroSaver Security Cable Lock 57Installing a Padlock Installing a Security Lock Padlock Front Bezel Security Page Japanese Power Cord Requirements Power Cord Set RequirementsGeneral Requirements Country-Specific Requirements Country Accrediting Agency Post Error Messages Post Numeric Codes and Text Messages Post Numeric Codes and Text MessagesTable B-1Numeric Codes and Text Messages Control panel message Description Recommended action Table B-2Diagnostic Front Panel LEDs and Audible Codes Activity Blinks Possible Cause Activity Blinks Possible Cause Recommended Action Troubleshooting Without Diagnostics Safety and Comfort Before You Call for Technical Support Helpful Hints Page Solving General Problems Solving General ProblemsTable C-1Solving General Problems Computer date and time display is incorrect Cause Solution Cannot remove computer cover or access panel Cause There is no sound or sound volume is too low Cause SolutionPoor performance is experienced Cause Solution Run Windows XP, Start Accessories Run Cause Solution Appendix C Troubleshooting Without Diagnostics Solving Power Problems Solving Power ProblemsTable C-2Solving Power Problems Power supply shuts down intermittently Cause Solution Usdt power supply adapter must be at 135W and use Solving Hard Drive Problems Solving Hard Drive ProblemsTable C-3Solving Hard Drive Problems Computer will not boot from hard drive Cause Solution Nonsystem disk/NTLDR missing message Cause SolutionStorage Boot Order Computer seems to be locked up Cause Removable hard drive is not recognized by the computer Cause Table C-4Solving Media Card Reader Problems Solving Media Card Reader ProblemsCan not write to the media card Cause Solving Media Card Reader Problems Solving Display Problems Table C-5Solving Display ProblemsBlank screen no video Cause Solution Personalization, select Adjust screen Solving Display Problems Dim characters Cause Solution Image is not centered Cause SolutionNo Connection, Check Signal Cable displays on screen Cause Select ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Clicking noise coming from inside a CRT monitor Cause Certain typed symbols do not appear correct Cause Solution Symbol. Click Start All Programs Accessories Solving Audio Problems Solving Audio ProblemsTable C-6Solving Audio Problems Advanced Device Options Internal Speaker Sound from headphones is not clear or muffled CauseLine-in jack is not functioning properly Cause Solving Printer Problems Solving Printer ProblemsTable C-7Solving Printer Problems Printer prints garbled information Cause Solution Printer is offline Cause Solution Solving Keyboard and Mouse Problems Solving Keyboard and Mouse ProblemsTable C-8Solving Keyboard Problems Table C-9Solving Mouse Problems Appendix C Troubleshooting Without Diagnostics Solving Hardware Installation Problems Solving Hardware Installation ProblemsTable C-10Solving Hardware Installation Problems Computer will not start Cause Solution Appendix C Troubleshooting Without Diagnostics Solving Network Problems Solving Network ProblemsTable C-11Solving Network Problems Network status link light never flashes Cause Solution Diagnostics reports a failure Cause Solution New network card will not boot Cause Solution Solving Memory Problems Table C-12Solving Memory ProblemsOut of memory error Cause Solution Memory count during Post is wrong Cause Solution Solving Memory Problems Insufficient memory error during operation Cause Solution Solving Processor Problems Table C-13Solving Processor ProblemsSome fans only operate when needed Make sure the processor heat sink is installed properly Solving CD-ROM and DVD Problems Solving CD-ROM and DVD ProblemsTable C-14Solving CD-ROM and DVD Problems Mode in Security Password Options Movie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause Solving USB Flash Drive Problems Solving USB Flash Drive ProblemsTable C-15Solving USB Flash Drive Problems Solving Front Panel Component Problems Table C-16Solving Front Panel Component Problems Solving Internet Access Problems Solving Internet Access ProblemsTable C-17Solving Internet Access Problems Cannot automatically launch Internet programs Cause Double-clickAgere Systems PCI-SV92PP Soft Click on System and MaintenanceModem Solving Software Problems Table C-18Solving Software Problems Password Security and Resetting Cmos Resetting the Password Jumper Clearing and Resetting the Cmos Figure D-1 Cmos buttonPage Drive Protection System DPS Accessing DPS Through Computer Setup Select Storage DPS Self-Test System Recovery System Recovery options System Recovery from the Windows 7 Start MenuSystem Recovery at system startup Appendix F System Recovery System Recovery from recovery media Recovery media Choosing recovery mediaCreating recovery media To create recovery discs Close all open programsPage Appendix G Specifications SpecificationsTable G-1Specifications 149 Index Cmos DVI-D VGA Connectors on system board Sata