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HP D3K21UT#ABA, D8C84UT#ABA, D3K19UT D3K19UT#ABA manual Maintenance and Service Guide

Models: D8C84UT#ABA D3K21UT#ABA D3K19UT D3K19UT#ABA Pro 4300 C9H69UT#ABA Pro 4300 B8T87UT B8T87UT#ABA Pro 4300 B5P90UT#ABA Pro 4300 C9H67UT#ABA

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Maintenance and Service Guide

HP Compaq Pro 4300 Small Form Factor Business PC

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HP D3K21UT#ABA, D8C84UT#ABA, D3K19UT D3K19UT#ABA, Pro 4300 C9H67UT#ABA manual Maintenance and Service Guide

Contents

Maintenance and Service Guide HP Compaq Pro 4300 Small Form Factor Business PC Iii About This Book Iv About This Book Table of contents Illustrated parts catalog Safety and Comfort Vii 103 Choosing recovery media 146 Creating recovery media105 108 Standard Configuration Features Product Features Front Panel Components Product Features1Front Panel Components 2Rear Panel Components Rear Panel Components Serial Number Location 4Serial Number and Product ID Location Product Features Installing the Windows Operating System Installing and Customizing the SoftwareDownloading Microsoft Windows Updates Customizing the Monitor Display Windows systems Installing or Upgrading Device Drivers Windows systemsLaunching Windows XP from Windows Accessing Disk Image ISO Files Computer Setup F10 Utilities Computer Setup F10 Utility Using Computer Setup F10 Utilities Computer Setup F10 Utility Computer Setup-File1Computer Setup-File 2Computer Setup-Storage Computer Setup-Storage 3Computer Setup-Security Computer Setup-Security System Security System IDs 4Computer Setup-Power Computer Setup-PowerOption Description Hardware Power Management 5Computer Setup-Advanced Computer Setup-AdvancedOption Heading Power-On Options Bios Power-On Device Options Bus Options Serial ATA Hard Drive Characteristics Serial ATA Sata Drive Guidelines and FeaturesSata Hard Drives Sata Hard Drive Cables Smart ATA Drives Serial ATA Sata Drive Guidelines and FeaturesHard Drive Capacities Small Form Factor SFF Chassis Designations Generating Static Electrostatic Discharge InformationPreventing Electrostatic Damage to Equipment Relative Humidity Event 55% 40% 10% Grounding the Work Area Personal Grounding Methods and EquipmentRecommended Materials and Equipment Static Shielding Protection Levels Operating Guidelines Cleaning the Computer Case General Cleaning Safety PrecautionsCleaning the Keyboard Routine Care Cleaning the Monitor Service ConsiderationsCleaning the Mouse Power Supply Fan Tools and Software Requirements Cables and ConnectorsScrews Hard Drives Lithium Coin Cell Battery Spare parts Illustrated parts catalogComputer major components This chapter provides parts information for the chassis Illustrated parts catalog Expansion cards Description Spare part number Optical drivesKeyboard Sequential part number listing Spare parts Illustrated parts catalog Spare parts Illustrated parts catalog Spare parts Illustrated parts catalog 1Serial Number and Product ID Location Preparation for DisassemblyPage Description Spare part number Access panel 636924-001 Computer Access Panel Description Spare part number Front bezel 695080-001 Front Bezel 4Removing a Bezel Blank Replace the front bezel Bezel Blanks Bezel Blanks System Board Connections System Board Connector System Board Label Color Component1System Board Connections DIMMs Installing Additional MemoryDDR3-SDRAM DIMMs Populating Dimm Sockets Installing DIMMsPage Removing or Installing an Expansion Card Remove the access panel Computer Access Panel on Page Page Page Page Page Cable Management Drive cables Drives Drive Positions Installing and Removing Drives2Drive Positions Mounting Screw Device 3Extra Mounting Screws Removing an Internal 5.25-inch Drive Rotate the drive cage back down to its normal position Installing an Optical Drive into the 5.25-inch Drive Bay Page Removing an Internal 3.5-inch Drive Page Installing a Drive into the 3.5-inch Internal Drive Bay Page Page Remove the access panel Computer Access Panel on 39Installing Hard Drive Mounting Screws Drives Page Description Spare part number Baffle 636921-001 Baffle Description Spare part number Front fan assembly 636922-001 Front Fan Assembly Remove the front bezel Front Bezel on Front I/O, Power Switch Assembly Description Spare part number Speaker 636925-001 Speaker Description Spare part number Heat sink 636919-001 Heat sinkPage Page Processor Page Pwrcmd Power Supply Power supply connector label System board connector 4Power supply cable system board connector System Board Page Battery Type 2 Battery Holder Type 1 Battery HolderLift the battery out of its holder Type 3 Battery Holder Using the Small Form Factor Computer in a Tower Orientation HP/Kensington MicroSaver Security Cable Lock Installing a Security Lock Padlock 57Installing a Padlock Installing a Security Lock Front Bezel Security Page Japanese Power Cord Requirements Power Cord Set RequirementsGeneral Requirements Country Accrediting Agency Country-Specific Requirements Post Error Messages Post Numeric Codes and Text Messages Post Numeric Codes and Text MessagesTable B-1Numeric Codes and Text Messages Control panel message Description Recommended action Activity Blinks Possible Cause Table B-2Diagnostic Front Panel LEDs and Audible Codes Activity Blinks Possible Cause Recommended Action Safety and Comfort Before You Call for Technical Support Troubleshooting Without Diagnostics Helpful Hints Page Solving General Problems Solving General ProblemsTable C-1Solving General Problems Computer date and time display is incorrect Cause Solution Cannot remove computer cover or access panel Cause There is no sound or sound volume is too low Cause SolutionPoor performance is experienced Cause Solution Cause Solution Run Windows XP, Start Accessories Run Appendix C Troubleshooting Without Diagnostics Solving Power Problems Solving Power ProblemsTable C-2Solving Power Problems Power supply shuts down intermittently Cause Solution Usdt power supply adapter must be at 135W and use Solving Hard Drive Problems Solving Hard Drive ProblemsTable C-3Solving Hard Drive Problems Computer will not boot from hard drive Cause Solution Nonsystem disk/NTLDR missing message Cause SolutionStorage Boot Order Removable hard drive is not recognized by the computer Cause Computer seems to be locked up Cause Table C-4Solving Media Card Reader Problems Solving Media Card Reader ProblemsCan not write to the media card Cause Solving Media Card Reader Problems Table C-5Solving Display Problems Solving Display ProblemsBlank screen no video Cause Solution Personalization, select Adjust screen Solving Display Problems Image is not centered Cause Solution Dim characters Cause SolutionNo Connection, Check Signal Cable displays on screen Cause Select ImageControl/ Horizontal Position or Vertical Clicking noise coming from inside a CRT monitor Cause Out of Range displays on screen Cause Symbol. Click Start All Programs Accessories Certain typed symbols do not appear correct Cause Solution Solving Audio Problems Solving Audio ProblemsTable C-6Solving Audio Problems Advanced Device Options Internal Speaker Sound from headphones is not clear or muffled CauseLine-in jack is not functioning properly Cause Solving Printer Problems Solving Printer ProblemsTable C-7Solving Printer Problems Printer is offline Cause Solution Printer prints garbled information Cause Solution Solving Keyboard and Mouse Problems Solving Keyboard and Mouse ProblemsTable C-8Solving Keyboard Problems Table C-9Solving Mouse Problems Appendix C Troubleshooting Without Diagnostics Solving Hardware Installation Problems Solving Hardware Installation ProblemsTable C-10Solving Hardware Installation Problems Computer will not start Cause Solution Appendix C Troubleshooting Without Diagnostics Solving Network Problems Solving Network ProblemsTable C-11Solving Network Problems Diagnostics reports a failure Cause Solution Network status link light never flashes Cause Solution New network card will not boot Cause Solution Table C-12Solving Memory Problems Solving Memory ProblemsOut of memory error Cause Solution Memory count during Post is wrong Cause Solution Insufficient memory error during operation Cause Solution Solving Memory Problems Table C-13Solving Processor Problems Solving Processor ProblemsSome fans only operate when needed Make sure the processor heat sink is installed properly Solving CD-ROM and DVD Problems Solving CD-ROM and DVD ProblemsTable C-14Solving CD-ROM and DVD Problems Mode in Security Password Options Cannot eject compact disc tray-load unit Cause Movie will not play in the DVD drive Cause Solution Solving USB Flash Drive Problems Solving USB Flash Drive ProblemsTable C-15Solving USB Flash Drive Problems Table C-16Solving Front Panel Component Problems Solving Front Panel Component Problems Solving Internet Access Problems Solving Internet Access ProblemsTable C-17Solving Internet Access Problems Cannot automatically launch Internet programs Cause Double-clickAgere Systems PCI-SV92PP Soft Click on System and MaintenanceModem Table C-18Solving Software Problems Solving Software Problems Cmos Password Security and Resetting Resetting the Password Jumper Figure D-1 Cmos button Clearing and Resetting the CmosPage Drive Protection System DPS Select Storage DPS Self-Test Accessing DPS Through Computer Setup System Recovery System Recovery from the Windows 7 Start Menu System Recovery optionsSystem Recovery at system startup Appendix F System Recovery System Recovery from recovery media Choosing recovery media Recovery mediaCreating recovery media To create recovery discs Close all open programsPage Appendix G Specifications SpecificationsTable G-1Specifications 149 Cmos Index DVI-D VGA Sata Connectors on system board