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HP D8C84UT#ABA, D3K21UT#ABA, D3K19UT D3K19UT#ABA Printer prints garbled information Cause Solution

Models: D8C84UT#ABA D3K21UT#ABA D3K19UT D3K19UT#ABA Pro 4300 C9H69UT#ABA Pro 4300 B8T87UT B8T87UT#ABA Pro 4300 B5P90UT#ABA Pro 4300 C9H67UT#ABA

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Page 126

Table C-7Solving Printer Problems (continued)

Printer prints garbled information.

Cause	Solution

The cables may not be connected properly.	Reconnect all cables.

Printer memory may be overloaded.	Reset the printer by turning it off for one minute, then turn it
	back on.

Printer is offline.

Cause	Solution

The printer may be out of paper.	Check the paper tray and refill it if it is empty. Select online.

118 Appendix C Troubleshooting Without Diagnostics

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HP D8C84UT#ABA, D3K21UT#ABA manual Printer prints garbled information Cause Solution, Printer is offline Cause Solution

Contents

Maintenance and Service Guide HP Compaq Pro 4300 Small Form Factor Business PC About This Book IiiIv About This Book Table of contents Illustrated parts catalog Safety and Comfort Vii 105 Choosing recovery media 146 Creating recovery media103 108Product Features Standard Configuration FeaturesProduct Features Front Panel Components1Front Panel Components Rear Panel Components 2Rear Panel Components4Serial Number and Product ID Location Product Features Serial Number LocationInstalling and Customizing the Software Installing the Windows Operating SystemDownloading Microsoft Windows Updates Installing or Upgrading Device Drivers Windows systems Customizing the Monitor Display Windows systemsLaunching Windows XP from Windows Accessing Disk Image ISO Files Computer Setup F10 Utility Computer Setup F10 UtilitiesUsing Computer Setup F10 Utilities Computer Setup-File Computer Setup F10 Utility1Computer Setup-File Computer Setup-Storage 2Computer Setup-StorageComputer Setup-Security 3Computer Setup-SecuritySystem IDs System SecurityOption Description Hardware Power Computer Setup-Power4Computer Setup-Power ManagementOption Heading Power-On Options Computer Setup-Advanced5Computer Setup-Advanced Bios Power-OnBus Options Device OptionsSata Hard Drives Serial ATA Sata Drive Guidelines and FeaturesSerial ATA Hard Drive Characteristics Sata Hard Drive CablesSerial ATA Sata Drive Guidelines and Features Smart ATA DrivesHard Drive Capacities Chassis Designations Small Form Factor SFFPreventing Electrostatic Damage to Equipment Electrostatic Discharge InformationGenerating Static Relative Humidity Event 55% 40% 10%Recommended Materials and Equipment Personal Grounding Methods and EquipmentGrounding the Work Area Static Shielding Protection LevelsOperating Guidelines Cleaning the Keyboard General Cleaning Safety PrecautionsCleaning the Computer Case Routine CareCleaning the Mouse Service ConsiderationsCleaning the Monitor Power Supply FanScrews Cables and ConnectorsTools and Software Requirements Hard DrivesLithium Coin Cell Battery Computer major components Illustrated parts catalogSpare parts This chapter provides parts information for the chassisIllustrated parts catalog Description Spare part number Optical drives Expansion cardsKeyboard Sequential part number listing Spare parts Illustrated parts catalog Spare parts Illustrated parts catalog Spare parts Illustrated parts catalog Preparation for Disassembly 1Serial Number and Product ID LocationPage Computer Access Panel Description Spare part number Access panel 636924-001Front Bezel Description Spare part number Front bezel 695080-001Bezel Blanks 4Removing a Bezel Blank Replace the front bezel Bezel BlanksSystem Board Connector System Board Label Color Component System Board Connections1System Board Connections Installing Additional Memory DIMMsDDR3-SDRAM DIMMs Installing DIMMs Populating Dimm SocketsPage Removing or Installing an Expansion Card Remove the access panel Computer Access Panel on Page Page Page Page Page Cable Management Drives Drive cablesInstalling and Removing Drives Drive Positions2Drive Positions 3Extra Mounting Screws Mounting Screw DeviceRemoving an Internal 5.25-inch Drive Rotate the drive cage back down to its normal position Installing an Optical Drive into the 5.25-inch Drive Bay Page Removing an Internal 3.5-inch Drive Page Installing a Drive into the 3.5-inch Internal Drive Bay Page Page Remove the access panel Computer Access Panel on 39Installing Hard Drive Mounting Screws Drives Page Baffle Description Spare part number Baffle 636921-001Front Fan Assembly Description Spare part number Front fan assembly 636922-001Front I/O, Power Switch Assembly Remove the front bezel Front Bezel onSpeaker Description Spare part number Speaker 636925-001Heat sink Description Spare part number Heat sink 636919-001Page Page Processor Page Power Supply Pwrcmd4Power supply cable system board connector Power supply connector label System board connectorSystem Board Page Battery Type 1 Battery Holder Type 2 Battery HolderLift the battery out of its holder Type 3 Battery Holder Using the Small Form Factor Computer in a Tower Orientation Installing a Security Lock HP/Kensington MicroSaver Security Cable Lock57Installing a Padlock Installing a Security Lock PadlockFront Bezel Security Page Power Cord Set Requirements Japanese Power Cord RequirementsGeneral Requirements Country-Specific Requirements Country Accrediting AgencyPost Error Messages Table B-1Numeric Codes and Text Messages Post Numeric Codes and Text MessagesPost Numeric Codes and Text Messages Control panel message Description Recommended actionTable B-2Diagnostic Front Panel LEDs and Audible Codes Activity Blinks Possible CauseActivity Blinks Possible Cause Recommended Action Troubleshooting Without Diagnostics Safety and Comfort Before You Call for Technical SupportHelpful Hints Page Table C-1Solving General Problems Solving General ProblemsSolving General Problems Computer date and time display is incorrect Cause SolutionThere is no sound or sound volume is too low Cause Solution Cannot remove computer cover or access panel CausePoor performance is experienced Cause Solution Run Windows XP, Start Accessories Run Cause SolutionAppendix C Troubleshooting Without Diagnostics Table C-2Solving Power Problems Solving Power ProblemsSolving Power Problems Power supply shuts down intermittently Cause SolutionUsdt power supply adapter must be at 135W and use Solving Hard Drive Problems Solving Hard Drive ProblemsTable C-3Solving Hard Drive Problems Nonsystem disk/NTLDR missing message Cause Solution Computer will not boot from hard drive Cause SolutionStorage Boot Order Computer seems to be locked up Cause Removable hard drive is not recognized by the computer CauseSolving Media Card Reader Problems Table C-4Solving Media Card Reader ProblemsCan not write to the media card Cause Solving Media Card Reader Problems Blank screen no video Cause Solution Solving Display ProblemsTable C-5Solving Display Problems Personalization, select Adjust screenSolving Display Problems No Connection, Check Signal Cable displays on screen Cause Dim characters Cause SolutionImage is not centered Cause Solution Select ImageControl/ Horizontal Position or VerticalOut of Range displays on screen Cause Clicking noise coming from inside a CRT monitor CauseCertain typed symbols do not appear correct Cause Solution Symbol. Click Start All Programs AccessoriesSolving Audio Problems Solving Audio ProblemsTable C-6Solving Audio Problems Sound from headphones is not clear or muffled Cause Advanced Device Options Internal SpeakerLine-in jack is not functioning properly Cause Solving Printer Problems Solving Printer ProblemsTable C-7Solving Printer Problems Printer prints garbled information Cause Solution Printer is offline Cause SolutionTable C-8Solving Keyboard Problems Solving Keyboard and Mouse ProblemsSolving Keyboard and Mouse Problems Table C-9Solving Mouse ProblemsAppendix C Troubleshooting Without Diagnostics Table C-10Solving Hardware Installation Problems Solving Hardware Installation ProblemsSolving Hardware Installation Problems Computer will not start Cause SolutionAppendix C Troubleshooting Without Diagnostics Solving Network Problems Solving Network ProblemsTable C-11Solving Network Problems Network status link light never flashes Cause Solution Diagnostics reports a failure Cause SolutionNew network card will not boot Cause Solution Out of memory error Cause Solution Solving Memory ProblemsTable C-12Solving Memory Problems Memory count during Post is wrong Cause SolutionSolving Memory Problems Insufficient memory error during operation Cause SolutionSome fans only operate when needed Solving Processor ProblemsTable C-13Solving Processor Problems Make sure the processor heat sink is installed properlyTable C-14Solving CD-ROM and DVD Problems Solving CD-ROM and DVD ProblemsSolving CD-ROM and DVD Problems Mode in Security Password OptionsMovie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit CauseSolving USB Flash Drive Problems Solving USB Flash Drive ProblemsTable C-15Solving USB Flash Drive Problems Solving Front Panel Component Problems Table C-16Solving Front Panel Component ProblemsSolving Internet Access Problems Solving Internet Access ProblemsTable C-17Solving Internet Access Problems Cannot automatically launch Internet programs Cause Click on System and Maintenance Double-clickAgere Systems PCI-SV92PP SoftModem Solving Software Problems Table C-18Solving Software ProblemsPassword Security and Resetting CmosResetting the Password Jumper Clearing and Resetting the Cmos Figure D-1 Cmos buttonPage Drive Protection System DPS Accessing DPS Through Computer Setup Select Storage DPS Self-TestSystem Recovery System Recovery at system startup System Recovery optionsSystem Recovery from the Windows 7 Start Menu Appendix F System RecoverySystem Recovery from recovery media Creating recovery media Recovery mediaChoosing recovery media To create recovery discs Close all open programsPage Specifications Appendix G SpecificationsTable G-1Specifications 149 Index CmosDVI-D VGA Connectors on system board Sata