Troubleshooting Alarms

Attr.

Description

Recommended Action

Code

 

 

 

AMQS

Audit Message Queue Size; a count of

Check the load on the system—if

 

audit messages waiting in the queue to be

there have been a significant

 

committed to the database.

number of transactions this may

 

Alarms are based on the queue being over

be normal and will resolve itself

 

a specified threshold. During heavy loads

over time.

 

the queue can go over 10,000 or even

If the alarm persists, view a chart

 

50,000, but at that level it should be

of the queue size. If the number

 

closely monitored.

continues increasing without ever

 

 

 

decreasing, contact HP technical

 

 

 

support.

 

 

 

AUMA

AMS Device Status; indicates the general

If the service indicates “DB Con-

 

status of the AMS service:

nectivity Error”, restart the server.

 

• 0 = No errors

If this does not clear the problem,

 

• 1 = DB Connectivity Error

contact HP technical support.

 

 

 

 

 

AUME

AMS Device State; whether the device is:

If the device goes into “Standby”,

 

•

0 = Offline

continue monitoring and if the

 

•

1 = Standby

problem persists, contact HP tech-

 

nical support.

 

•

2 = Online

 

If the device goes into “Offline”

 

 

 

 

 

 

and there are no known server

 

 

 

hardware issues (server

 

 

 

unplugged) or a scheduled

 

 

 

downtime for the device, contact

 

 

 

HP technical support.

 

 

 

CAID

Count of Available Ingest Destinations;

This alarms clear when underly-

 

nodes that accept connections for ingest-

ing issues of available LDR

CAIH

ing content.

services are corrected. Ensure the

 

 

Normally there is more than one in a grid.

DICOM (for CAID/CAQD) and

 

When there is only one, a warning is set;

HTTP (for CAIH/CAQH) compo-

 

having none is a major alarm condition.

nents of LDRs are online and

 

 

 

running normally.

CAQD

Count of Available Q/R Destinations;

 

 

nodes accepting connections for content

 

CAQH

 

query and retrieve operations.

 

 

 

 

Normally there is more than one in a grid.

 

 

When there is only one, a warning is set;

 

 

having none is a major alarm condition.

 

 

 

 

 

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