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HP Medical Archive Solution Resolving Alarms, Using the, component, Select the, Look up the, Notification, Configuration, Attribute Code, Clearing Alarms, 3.Troubleshoot the Alarm

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Alarms

the row in the table highlighted in the alarm color. Note down the following information:

•Attribute Code—the four-letter identifier for the alarm type•Description—the message explaining the alarm2.Identify the Component and Attribute

a.Using the Description from step 1, determine if the alarm is associated with a specific component. Select the component to view its Alarms X Main page to find the alarm.

b.Select the Configuration X Notification page to view the list of monitored attributes for that service or component.

c.Find the rows with the Attribute Code noted in step 1. above.d.Determine the specific condition for the alarm from the settings in that row.3.Troubleshoot the Alarm

a.Look up the four-character Attribute Code from step 1 in the “Alarm Reference Table” on page 172.

b.Follow the suggested actions for the attribute.Resolving Alarms

Most alarm conditions are temporary situations of grid load and resolve themselves over time. Always consult Chapter 7 for troubleshooting advice. For persistent alarms, contact HP technical support after following the suggested actions.

Clearing AlarmsAlarm states are self-correcting when the attribute value for an alarm

returns to normal. Once a grid issue has been resolved, the alarm details can be viewed under the Alarms X History page (see page 32).

You can perform queries to retrieve data for preventive analysis.

Alarms related to counted events, such as HTTP sessions failed, can often be reset using a check box on the component’s Configuration X Main page. See Chapter 6.

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HP Medical Archive

Contents

HP Medical Archive Solutions User Guide Page HPMA User Guide DISCLAIMER http://www.openssl.org Copyright ©2005 by Bycast Inc. All rights reserved Proprietary and Confidential Contents Preface Purpose Currency Intended Audience Alarms System Status Overview Alarm Levels and Indicators Alarms Tab Alarm Handling Configuration Introduction to Configuration Alarm Configuration Service and Component Configuration ADC Configuration Troubleshooting Alarms Overview Alarm Reference Table Introduction to Server Manager Overview of Server Manager Glossary Index Page Preface version version 2.Use your operating system’s window close button to close the About dialog If you have an earlier version of NMS, contact HP technical support References PDF editions include hyperlinks to assist navigating the document not Using this Guide Chapters Conventions Terminology Numerics Numeric values are presented in decimal unless noted otherwise Fonts •Items upon which you act are shown in bold. These include: •Buttons or keys to click or press, such as Apply or <Tab Keyboard Input <Alt>+<F7 <space>Y<Enter Color www.hp.com Getting Started NMS and the HP Medical Archive Architecture Page Role of the Network Management System (NMS) It is a Network and Element Terminology •Locations •Nodes Capabilities At this time, the only supported browser is: •Microsoft Internet Explorer v6.0 SP2 (and above) •JavaScript and cookies must be enabled •Adobe SVG Viewer plug-in plug-in Log in Once you have accessed the NMS via your browser, the HP Medical Archive log in... window appears To log into the NMS: 1.Click in the username field to place the cursor in the field To log out: 1.Click on the Logout arrow button to log out Logged out 2.You may safely close the browser or continue using other applications At the time of installation, default user and group accounts are config Account Management Configuration Table 1: Account Configuration Controls Action Description Apply Table 1: Account Configuration Controls (cont.) Action Table 2: Account Management Attributes Attribute Type / Units Editing Your Account You may need to configure your browser to permit popups from this site Click the edit User Account 2.To change your password: Interface2 Components Navigating the NMS Interface The NMS interface is divided into three key sections or frames: •Header •Navigation Tree •Content Frame Every “page” of the NMS interface contains these three frames Refresh Time Information presented in the NMS interface is time-sensitive.Since the Updated Refreshing the Display To take a new “snapshot” of the grid status: System Status Indicator Grid Map Account Management Button changes to their password and the settings for their first and last names Only the Vendor maintenance user has Account permission to: Tree Structure Status Indicators Tabs Page Selectors Property Information (Overview) Text Color gray italics Immediate Reports Active Alarms Overview Alarms See Chapter 3 for a full description of the alarm capability Reports •The Chart page produces graphical data for the selected attribute •The Text page produces tables of data Notification Location and Node Maps Page page 16. Click a tab to display the related content and selection forms Page Alarms3 System Status and Notifications The NMS uses color-codingand icons for easy identification of alarm System Monitoring Notifications Indicators and Propagation Figure 16: “Sample Alarm Indicator Propagation” on page 30.) Table 3: Alarm Levels and Indicators Icon Color Level Meaning Page provides details of the current status Main Page The alarm data is listed in a table with the following headings: Table 4: Alarm Table Headings Heading Definition History Page Rows showing the green icon show either: Cleared —or— •“Normal”—anattribute has returned to normal state from the unknown state () and the description shows “State Change Unknown to Active” Tracing the Source of an Alarm Tracing an alarm follows these main steps (each is expanded later in the text): 1.Trace through the network tree to the specific node generating the alarm Use the information from the Troubleshoot the alarm by using the lookup table in Resolving Alarms Clearing Alarms Alarm states are self-correctingwhen the attribute value for an alarm You can perform queries to retrieve data for preventive analysis Page Reports4 Current and History Reporting Report Types The NMS provides three different ways to generate reports: •Immediate—generatedby the click of a button on the Overview page Immediate—generated by the click of a button on the Immediate Reports Table 5: Immediate Report Buttons Button Report Type Presentation Quick Reports Optionally deselect the Vertical Scaling Optionally select the Text page to obtain a text format report 4.Use the Attribute pull-downmenu to select the attribute to report Custom Reports To generate a custom report: Start Date End Date Custom Query Charts Interpreting Lines and Shading Charts use color and shading to convey specific information about the graph Table 6: Chart Colors and Shading Sample Meaning Reported attribute values are plotted using dark green lines Text Reports Window Using Microsoft® Internet Explorer: 1.Create the desired report (or other content page) 2.Right-clickin the Content frame to access the context menu Select either Print Print Options Page Services and Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Configuration Alarms and Services Each service’s Configuration tab has two pages: Configuration—NotificationPage Table 59: Notification Table Headings Table 59: Notification Table Headings (cont.) The alarm’s threshold value used to test (using Op) against the attribute’s actual value Value Type Active Alarms Page Changing Alarm Settings Enabling (or Disabling) an Alarm Setting an Alarm Threshold Secondary Message Value Configuration—MainPage Configuration changes entered in the form are not made until you select the than once. Wait for your browser to refresh the page Table 60: Main Page Configuration Settings Common to All Services Prompt Table 60: Main Page Configuration Settings Common to All Services (cont.) Page Table 61: CLB X DICOM Component Configuration Settings Table 62: CLB X DICOM Component Configuration Settings Page Table 63: FSG X Storage Component Configuration Settings Table 64: LDR Service Configuration Settings Table 65: LDR X Storage Component Configuration Settings counters to clear alarms Table 66: LDR X DICOM Component Configuration Settings Sets the component to be either: • Offline—NoDICOM transactions are allowed and any entity that tries to establish a DICOM Table 67: LDR X HTTP Component Configuration Settings Page Table 68: SSM X Events Component Configuration Settings ability to reset the error counters Table 69: SSM X Network Component Configuration Settings Clear Error Counts Resets all network component error and fault counters. This clears the “FERR” alarm Troubleshooting Alarms Attr Recommended Action Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Introduction to Page Page Page Operation Using the Local Console Header Error Service List Service Name Version Nominally these all report “Verified” or “Running”. As the services are Stopping Control Buttons Use of these buttons is described in detail in “Command Operations” on page Server Identification Node Type Host Name Prompt Line for more on using the buttons Display Updates Keyboard Input The interface only supports use of the command buttons shown in the Monitoring Services Starting Services Start All Stopping Services Stop All When maintenance tasks are finished, you can either: Shutting Down the Server If the server must be powered down for hardware maintenance Restart Glossary CMS FCS flywheeling FSG Grid Task latency LDR metadata Data that provides information about other data namespace NFS SATA SQL StorageGRID™ study SVG UTC UUID WAN Page Index