Problem

Possible cause

Solution

 

 

 

The Lithium

The battery is

Try charging it again after it has

Ion battery

fully charged.

drained awhile.

will not

 

 

charge.

The wrong AC

Use only the approved HP AC

power adapter

power adapter (see page 176).

 

 

is being used.

 

 

 

 

 

Battery voltage

The camera will not charge a

 

is too low for

damaged or over-discharged

 

charging to

battery. Charge the battery in the

 

start.

HP quick recharger or the spare

 

 

battery charging bay of the dock

 

 

(both purchased separately), then

 

 

try it in the camera again. If this

 

 

does not work, buy a new Lithium

 

 

Ion battery (see page 176).

 

 

 

 

The battery is

If the camera detects a problem

 

damaged or

with the battery, it will not start

 

bad.

charging or will stop charging

 

 

prematurely. Buy a new battery

 

 

(see page 176).

 

 

 

The camera

There is no

• Insert a battery into the

does not turn

battery in the

camera.

on when I

camera.

• Reset the camera (see

connect to AC

 

page 126).

power, then

 

 

disconnect,

 

 

then

 

 

reconnect.

 

 

 

 

 

The camera

The camera is

Turn on the camera.

does not

turned off or

 

respond

has shut down.

 

when I press

 

 

a button.

 

 

 

 

 

136 HP Photosmart R817/R818 User’s Manual