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HP R817 7Troubleshooting and Support, •Resetting the camera (see page 126), •Error messages on the camera (see page 148)

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7Troubleshooting and Support

This chapter contains information on the following topics:•Resetting the camera (see page 126)•Formatting a memory card using a computer (see page 127)

•HP Image Zone software, including system requirements and HP Image Zone Express (see page 127)

•Using the camera without installing the HP Image Zone software (see page 130)•Possible problems, causes, and solutions (see page 134)•Error messages on the camera (see page 148)•Error messages on the computer (see page 160)•Getting assistance from HP, including web and phone support (see page 162)

NOTE: For more information about solutions to problems mentioned here, as well as any other issues you might have with your camera or the HP Image Zone software, see the HP Customer Support website: www.hp.com/support.

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Contents

Page Page Page Page Contents 1 Getting Started 2 Taking Pictures and Recording Video Clips 3 Reviewing Images and Video Clips 4 Transferring and Printing Images 5 Using HP Instant Share 6 Using the Setup Menu 7 Troubleshooting and Support A Managing Batteries B Purchasing Camera Accessories C Caring for Your Camera D Specifications 1 Getting Started Interactive User’s Guide (English Direct On-camera to a computer or send images to a printer Lithium Ion battery in the camera. The dock can also be purchased separately Setup 3. Install the Battery 4. Charge the Battery 5. Turn on the Camera 6. Choose the Language 7.Set the Region 8. Set the Date and Time is correct, press to move to the Date 2.Adjust the value of the highlighted selection using the buttons 3.Use the buttons to move to the other selections 9. Install and Format a Memory Card 2.Insert the memory card in 3.Close the Battery/Memory card door and turn on the camera 1.With the camera turned on, press , then use to move to the Playback Menu 2.Use to highlight Delete, then press Windows® Macintosh User’s Manual on the CD Interactive User’s Guide on the CD Camera Parts and Page Front and Bottom of the Camera Top of the Camera Camera Cradle Camera States Camera Menus To exit a menu, do one of the following: •Press •Use the buttons to scroll to the EXIT option and press Viewing the On-CameraDemo Using Live View Page Taking Still Pictures Orientation Sensor Recording Video Clips Page Auto Focus For the Normal Focus Range For Macro and Super Macro Focus Ranges Using Focus Lock Optimizing Exposure Other Recommendations Using the Focus Range Settings Using Manual Focus You may want to use Manual Focus in the following cases: •When you want to fine-tunefocus of very close-upsubjects To use Manual Focus: In Live View, press Using Zoom Optical Zoom Optical zoom moves the lens between wide angle (1x) and telephoto (5x) Digital Zoom While in Live View, press Press and hold Zoom and Focus Setting the Flash Red Eye Using the Shooting Modes Setting Theatre Use this mode to capture images at school programs, concerts, or indoor sporting events Theatre mode optimizes shutter speed and Document Use this mode for shooting flat, textual, or Aperture Use this mode when you want specific control over stops, the Shutter Use this mode when you want specific control over NOTE: The shooting modes do not apply when you are recording video clips Noise Reduction for Long Exposures Using Panorama Mode NOTE: Digital zoom is not available in Panorama mode Taking a Panoramic Sequence of Pictures using the buttons. To return the stitched panorama Using the Manual Shooting Mode 2.Press the buttons to switch between F-numberand shutter speed 4.When you are done, you can take a picture using these settings (see page 33) NOTE: If you are using Manual Focus (see page 43), press MF to display the magnified screen. You can then use Selecting and Saving Preferred Settings in My Mode Using the My Mode Saved Settings Sub-Menu Page Using the Self-TimerSettings Page Using the Burst Setting Using the Capture Menu EV Compensation 1.In the Capture Menu (see page 62), select EV Compensation 3.Press to save the setting NOTE: EV Compensation is not available with the Manual shooting mode Adaptive Lighting Without Adaptive Lighting: 1.In the Capture Menu (see page 62), select Adaptive Lighting 2.Use the buttons to highlight a setting Bracketing Off (Default) Bracketing is off in the following order: Off, Low, High Image Quality 5MP (Default) Produces high quality images, but uses less •—Mostcompression; most memory-efficient;lowest quality • —Mediumcompression • —Minimalcompression; higher quality •—Leastcompression; least memory efficient; highest quality Video Quality 1.In the Capture Menu (see page 62), select Video Quality Page White Balance 1.In the Capture Menu (see page 62), select White Balance Manual White Balance Auto Focus Area 1.In the Capture Menu (see page 62), select Auto Focus Area NOTE: Auto Focus Area does not apply in Manual Focus AE Metering 1.In the Capture Menu (see page 62), select AE Metering NOTE: AE Metering is not available with the Theatre shooting mode ISO Speed 3.Press to save the setting and return to the Capture Menu Color 1.In the Capture Menu (see page 62), select Color Saturation 1.In the Capture Menu (see page 62), select Saturation Low Mutes colors to give a softer, more natural look to the subject Medium (Default) Colors will be normally saturated 78 HP Photosmart R817/R818 User’s Manual Sharpness NOTE: The Sharpness setting does not apply when recording video clips Contrast NOTE: The Contrast setting does not apply when recording video clips Date & Time Imprint •Affects only images taken after you have set it •Is permanent. You cannot remove it from an image •Rotates with the image (see page 88) 1.In the Capture Menu (see page 62), select Date & Time Imprint Help for the Menu Options Balance Help screen is displayed, as shown 3Reviewing Images and Video Clips Using Playback 2• Power indicator, such as this full battery level or indicator (see page 170) 3Displays for the first few seconds to indicate you can scroll through images or video clips using the buttons 52 Indicates this image has been selected for printing Playback and Audio Clips Total Images Summary Screen installed memory card () and power remaining (see page 170) Saving Frames from Video Clips Viewing Thumbnails Magnifying Images Using the Playback Menu Page Delete In the Playback Menu (see the buttons to highlight an option, then press The Delete sub-menuprovides the following options: •This Image—Deletesthe currently displayed image or video clip Remove Red Eyes •Save Changes—Savesthe red eye changes (overwriting the original image) and returns to the Playback Menu •Cancel—Returnsto the Playback Menu without saving the red eye changes NOTE: Remove Red Eyes is only available for still images taken with a flash Image Advice To exit the Image Advice screen, press Image Info Page Stitch Panorama 2.Select Stitch Panorama and press to assemble the panorama 3.After the panorama is press until the sub-menudisplays Rotate 1.In the Playback Menu, select Rotate 3.Press to save the image in the new orientation Record Audio NOTE: You can attach audio clips to individual images in a Keep Current •Record New Clip—Recordsnew audio clip, replacing the previous audio clip •Delete Clip—Deletesthe current audio clip and returns to the Playback Menu Transferring Images to a Computer 4.Turn on the camera •Transfer to copy images to your computer HP Image Zone Software on page 127) Printing Images Directly from the Camera 7.When the settings are correct, press to begin printing •You can print frames saved from video clips (see To avoid these limitations, use the HP Image Zone software (see page 127) Page Printing Panoramas 5 Using HP Instant Share Using the HP Instant Share Menu The following table describes the default HP Instant Share Menu options: Setting Up Online Destinations in the Camera Page Sending Individual Images to Destinations deselect the destination, press again 4.Use the buttons to highlight the next destination 5.To exit the HP Instant Share Menu, press the Live View Playback button Connect the camera to your computer as explained in Sending All Images to Destinations 5.When you are finished selecting destinations, exit the HP Instant Share Menu by pressing (see page 99) Page 6 Using the Setup Menu Display Brightness Camera Sounds Focus Assist Light Instant Review Digital Zoom Date & Time USB Configuration TV Configuration Language Move Images to Card Reset Settings 7Troubleshooting and Support Resetting the Camera Formatting a Memory Card Using a Computer (Windows) HP Image Zone Software Macintosh System Requirements Windows System Requirements page 129) HP Image Zone Express Using Your Camera without Installing the HP Image Zone Software Connecting Your Camera as a Digital Camera Connecting Your Camera as a Disk Drive Transferring Images Using Other Devices To a Macintosh Computer NOTE: For information about how to copy files, visit Mac help on your computer Problems and Solutions Page Page Page Page Page Page Page Page Page Page Page Page Page Error Messages on the Camera Page Page Page Page Page Page Page Page Page Page Page Error Messages on the Computer Page Getting Assistance Check www.hp.com/support for details Phone Support Phone support is available both during and after the warranty period •The digital camera’s model number (on the front of the camera) •The digital camera’s serial number (on the bottom of the camera) •The computer’s operating system and available RAM •The version of the HP software (on the CD label) •Messages displayed at the time the situation occurred Within the period of your warranty: •United States, Canada, and Asia Pacific: Call Phone Support Worldwide Page A Managing Batteries Top Points About Batteries Extending Battery Life Here are some tips for further extending battery life: •Minimize the use of flash by setting your camera to Auto Flash (see page 47) Use optical zoom only when necessary to minimize moving the lens (see •If you are turning on the camera only to view images Safety Precautions for Using Batteries •Do not solder directly onto the battery Power Indicators Battery Performance Number of Shots per Battery Recharging the Lithium Ion Battery Safety Precautions for Recharging Lithium Ion Batteries •Use the camera, cradle, dock, or quick recharger in a dry location only •Do not disassemble the camera, cradle, dock, or quick recharger BPurchasing Camera Accessories You can purchase additional accessories for your camera •www.hp.com/photosmart (US) •www.hp.ca/photosmart (Canada) •www.hp.com (all other countries) HP Photosmart Quick Recharge Kit for HP Photosmart High-capacitybattery that can be recharged hundreds of times •HP Photosmart 3.3V AC power adapter for HP Photosmart R-series cameras—C8912B/C8912C This is the only power adapter supported for use with R- series cameras •HP Photosmart 512MB SD memory card—L1875A/L1875B •HP Photosmart 1GB SD memory card—L1876A/L1876B •HP Photosmart Underwater Housing for HP Photosmart R817/R818—Q6218A •HP Photosmart protective jacket for HP Photosmart R-series cameras—Q6215A •HP Photosmart premium case for HP Photosmart R-series cameras—L1811A Page C Caring for Your Camera Basic Camera Care Cleaning the Camera Cleaning the Camera Lens 1.Turn the camera on to open the lens wink mechanism and to extend the lens 2.Wrap the lens cleaning paper around the end of the cotton swab Cleaning the Camera Body and Image Display 1.Blow gently on the Image Display to eliminate dust Page D Specifications Page Feature Description •Still (default) •Self-Timer—stillpicture or video clip taken after 10-seconddelay Self-Timer Single video clip taken after 10-seconddelay Page Page Page Memory Capacity 3MP 1MP VGA (default) Index