HP R817 manual Ordinary, turn off the camera

Problem	Possible cause	Solution
The camera	You are using	This is normal. However, if
gets warm	the HP AC	anything seems out of the
(or even hot)	power adapter,	ordinary, turn off the camera,
to the touch.	or you have	remove it from the cradle or dock,
	been using the	and allow the camera to cool.
	camera for15	Then examine the camera and the
	minutes or	battery for signs of possible
	longer.	damage.
My camera	The USB cable	Ensure that the USB cable is
stalls when	is not inserted	properly connected to the camera
establishing	far enough into	and computer through the cradle
a connection	the camera or	or dock. If that does not fix the
to the	computer.	problem, try connecting the USB
computer.		cable to another USB port on the
		computer.
	The camera	• Turn the camera off, then on
	has a firmware	again. If that does not fix the
	problem.	problem, reset the camera (see
		page 126).
		• If the problem persists, contact
		HP Support (see page 162).
I cannot	The HP Image	Either install the HP Image Zone
transfer	Zone software	software (see page 19), or see
images from	is not installed	Using Your Camera without
the camera to	on the	Installing the HP Image Zone
my computer.	computer.	Software on page 130.
	The computer is	Set your camera to act as a Disk
	unable to	Drive (see page 134).
	understand the
	Picture Transfer
	Protocol (PTP)
	standard.

146 HP Photosmart R817/R818 User’s Manual