Problem

Possible cause

Solution

 

 

 

The camera

You are using

This is normal. However, if

gets warm

the HP AC

anything seems out of the

(or even hot)

power adapter,

ordinary, turn off the camera,

to the touch.

or you have

remove it from the cradle or dock,

 

been using the

and allow the camera to cool.

 

camera for15

Then examine the camera and the

 

minutes or

battery for signs of possible

 

longer.

damage.

 

 

 

My camera

The USB cable

Ensure that the USB cable is

stalls when

is not inserted

properly connected to the camera

establishing

far enough into

and computer through the cradle

a connection

the camera or

or dock. If that does not fix the

to the

computer.

problem, try connecting the USB

computer.

 

cable to another USB port on the

 

 

computer.

 

 

 

 

The camera

• Turn the camera off, then on

 

has a firmware

again. If that does not fix the

 

problem.

problem, reset the camera (see

 

 

page 126).

 

 

• If the problem persists, contact

 

 

HP Support (see page 162).

 

 

 

I cannot

The HP Image

Either install the HP Image Zone

transfer

Zone software

software (see page 19), or see

images from

is not installed

Using Your Camera without

the camera to

on the

Installing the HP Image Zone

my computer.

computer.

Software on page 130.

 

 

 

 

The computer is

Set your camera to act as a Disk

 

unable to

Drive (see page 134).

 

understand the

 

 

Picture Transfer

 

 

Protocol (PTP)

 

 

standard.

 

 

 

 

146 HP Photosmart R817/R818 User’s Manual