Message

Possible cause

Solution

 

 

 

Cannot Connect

The camera is

Change the USB

To Product

set to the Digital

Configuration setting to

(continued).

Camera setting,

Disk Drive (see

 

but the computer

page 120). The camera

 

does not

appears as a disk drive on

 

recognize the

the computer so you can

 

camera as a

copy the image files from

 

digital camera.

the camera to the hard

 

 

drive.

 

 

 

 

The camera is

Connect the camera

 

connected to the

directly to a USB port on

 

computer

the computer.

 

through an

 

 

incompatible

 

 

USB hub.

 

 

 

 

 

You are using an

Press the Save/Print button

 

HP Photosmart

on the dock.

 

R-series dock

 

 

and forgot to

 

 

press the Save/

 

 

Print button.

 

 

 

 

 

The USB

Reboot the computer.

 

connection

 

 

failed.

 

 

 

 

Could Not Send

The computer is

Make sure your computer

To Service

not connected to

is online.

 

the Internet.

 

 

 

 

Communication

Other HP Instant

Close the other HP Instant

Problem

Share software

Share program.

 

is running with

 

 

exclusive access

 

 

to your camera.

 

 

 

 

Troubleshooting and Support 161