Message

Possible cause

Solution

 

 

 

Printer is out of

The printer is out

Load paper into the

paper.

of paper.

printer, and then press the

 

 

OK or Continue button on

 

 

the printer.

 

 

 

Paper is not

Paper is not

Realign paper and try

loaded correctly

aligned correctly

printing again.

in the printer.

in the paper tray.

 

 

 

 

Printer has a

Paper has

Turn off the printer, clear

paper jam.

jammed in the

the paper jam, then turn

 

printer.

the printer back on.

 

 

 

The selected

You are trying to

Try selecting a smaller

combination of

print a picture

print size, or try using

paper type and

larger than the

photo paper to make

paper size is not

paper size, or to

borderless prints.

supported.

print borderless

 

 

prints on plain

 

 

paper, or on a

 

 

printer that does

 

 

not support this

 

 

feature.

 

 

 

 

There is a

The ink cartridge

Replace the ink cartridge

problem with the

may be low, or

with a supported cartridge

printer’s ink.

the cartridge type

type.

 

may not be

 

 

supported for the

 

 

printer.

 

 

 

 

Printer is out of

The printer has

Replace the ink cartridge.

ink.

run out of ink.

 

 

 

 

Troubleshooting and Support 157