Error Messages on the Computer

Message

Possible cause

Solution

 

 

 

Cannot Connect

The computer

If internal memory or the

To Product

needs to access

memory card is full,

 

files in memory

transfer images to a

 

during

computer (see page 97)

 

HP Instant Share

then delete the images

 

setup. But either

from the camera (see

 

the internal

page 90). If the memory

 

memory is full,

card is locked, switch the

 

or the memory

locking tab on the card to

 

card is either full

the unlocked position.

 

or locked.

 

 

 

 

 

The camera is

Turn on the camera.

 

turned off.

 

 

 

 

 

The camera is

Try connecting the camera

 

not working

directly to a PictBridge-

 

correctly.

certified printer, and print

 

 

an image. This will verify

 

 

that the optional memory

 

 

card, USB connection, and

 

 

the USB cable are

 

 

functioning correctly.

 

 

 

 

The cable is not

Make sure that the cable is

 

connected

firmly connected to the

 

correctly.

computer and camera.

 

 

 

 

The memory

Switch the locking tab on

 

card is locked.

the memory card to the

 

 

unlocked position.

 

 

 

160 HP Photosmart R817/R818 User’s Manual