Message

Possible cause

Solution

 

 

 

 

Unsupported USB

Your camera

Use the USB cable that

cable.

cradle or dock is

came with this camera.

 

connected to a

The larger, flat end

 

printer using the

connector on the cable

 

wrong type of

(see page 99) should

 

cable, or the

connect to the printer,

 

printer is not a

usually on the front of the

 

PictBridge-

printer. If your printer does

 

certified printer.

not have a connector for

 

 

this type of USB cable,

 

 

then it is not a PictBridge-

 

 

certified printer, and it is

 

 

not a supported printer

 

 

with your camera. The

 

 

printer must have the

 

 

official PictBridge logo

 

 

 

.

 

 

 

 

 

Selected print size

Print size is too

Press

on the camera

is larger than

large for the

to return to the Print Setup

selected paper

paper size.

screen and select a print

size.

 

size that matches the

 

 

paper size. Or select a

 

 

larger paper size and load

 

 

larger paper into the

 

 

printer.

 

 

 

 

 

Paper error.

The paper tray

•

Examine the paper

 

may be empty or

 

tray. If it is empty, refill

 

there may be a

 

it.

 

 

paper jam.

•

Examine the paper

 

 

 

path for a paper jam. If

 

 

 

you find one, clear it.

 

 

 

 

 

156 HP Photosmart R817/R818 User’s Manual