Diagnostics and troubleshooting, Topics | HP Z400 H2D81US manual

6 Diagnostics and troubleshooting

This chapter describes the tools available for diagnosing and troubleshooting system issues, and includes these topics:

Topics

Calling technical support on page 109

Locating ID labels on page 109

Locating warranty information on page 110

Diagnosis guidelines on page 111

Troubleshooting checklist on page 113

HP troubleshooting resources and tools on page 114

Troubleshooting scenarios and solutions on page 116

Self-troubleshooting with HP Vision Field Diagnostics on page 126

Diagnostic codes and errors on page 134

108 Chapter 6 Diagnostics and troubleshooting

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HP Z400 H2D81US, VA799UT 799UT#ABA manual Diagnostics and troubleshooting, Topics

Contents

HP 400 Workstation Copyright Information Warranty Trademark Credits About this guide Guide topics Iv About this guide Table of contents Restoring the operating system System management Replacing components Customer self-repair Removing and installing components Diagnostics and troubleshooting Configuring RAID devices Configuring password security and resetting Cmos Appendix D Locating HP resources179 Xii Product features Product overviewSystem board architecture Topics Processor technology Memory technologyGraphics Additional features Expansion card slots Workstation components Chassis components1Workstation component descriptions Description 2Front panel connectors Symbol DescriptionFront panel components 3Rear panel connectors Rear panel components Workstation specifications Physical characteristicsPower supply description Power supply voltages Power supply currents 5Maximum current per railVoltage rail Power supply specifications Power consumption and heat dissipation6Power supply specifications Resetting the power supply System fans Environmental specifications 7HP Workstation environmental specificationsTemperature Humidity Altitude Shock Vibration Non-operating Energy Star Qualification EUP compliance mode Accessibility Hyper-threadingEnabling EUP compliance mode Disabling EUP compliance mode HP Cool Tools 6Proper workstation placement Ensuring proper ventilation Setting up the operating system Setting up the Microsoft operating system Installing or upgrading device driversTransferring files and settings to your Windows workstation Setting up Red Hat Enterprise Linux Installing with the HP driver CD Setting up Novell Sled Installing and customizing Red Hat-enabled workstationsUpdating the workstation after first boot Upgrading the Bios Determining current Bios Upgrading Bios Upgrading device drivers Restore methods Restoring the operating system Ordering backup software Restoring Windows Vista Ordering the RestorePlus! mediaRestoring the operating system Creating RestorePlus! media Restoring Windows XP Professional Creating HP Backup and Recovery Hpbr media Creating restore media Using RestorePlusUsing Hpbr Using the recovery partition Restoring Novell Sled System management Computer Setup F10 Utility Computer Setup F10 functionality Enww Accessing the Computer Setup F10 Utility Computer Setup F10 Utility menu 1Computer Setup F10 Utility menu descriptionsHeading Option Description Disable 16 is the default As a bootable device Enabled by the operating system MWAITE-AWARE OS PCI VGA Enww Workstation management Section topics Initial workstation configuration and deployment Installing a remote system Replicating the setup Copying a setup configuration to a single workstation Copying a setup configuration to multiple workstations Altiris Client Management Solutions Updating and managing softwareHP Client Manager Software System Software Manager Proactive Change NotificationSubscribers Choice ROM Flash Remote ROM FlashHPQFlash FailSafe Boot Block ROM Recovering the workstation from Boot Block Recovery mode 2Security features overview Feature Purpose How it is establishedWorkstation security Asset tracking Feature Purpose Sata hard disk drive security Using DriveLock DriveLock applications Enabling DriveLock Select SecurityDriveLock Security Password security Establishing a power-on password using workstation setup Entering a power-on password Entering a setup password Changing a power-on or setup password Deleting a power-on or setup password National keyboard delimiter characters3National keyboard delimiter characters Language Delimiter Clearing passwords Side access panel sensor Smart Cover Sensor optionalSetting the side access panel sensor protection level Side access panel solenoid lock Fault notification and recovery ECC fault predictionDrive Protection System Thermal sensors Dual-state power button Changing the power button configuration Replacing components Enww Service considerations ESD informationGenerating static Preventing ESD equipment damage Personal grounding methods and equipment1Static shielding protection levels Method Voltage Grounding the work area Recommended ESD prevention materials and equipment Cables and connectors Tools and software requirementsSpecial handling of components Lithium coin cell battery Customer self-repairHard disk drives Removing and installing components Component locations2System board components ID Component Predisassembly procedures Disassembly order 3Workstation component installationTo install Remove Then remove Replace Cable lock optional 2Removing the cable lock Replacing components Side access panel Removing the side access panelInstalling the side access panel Side access panel sensor optional Removing the side access panel sensorInstalling the side access panel sensor Side access panel solenoid lock Removing the side access panel solenoid lockInstalling the side access panel solenoid lock Front panel I/O device assembly Installing the front bezelRemoving the front panel I/O device assembly Bezel Enww Installing the front panel I/O device assembly Power button assembly Removing the power button assembly Installing the power button assembly Optical disk drive Removing an optical disk drive from the optical bay 12Removing the optical disk drive Replacing components Installing an optical disk drive in the optical bay 14Connecting power and data cables Replacing components Installing the workstation speaker Workstation speakerRemoving the workstation speaker Power supply Removing the power supplyInstalling the power supply Power connections 4Power connector description Rear system fan assembly Removing the rear system fan assemblyInstalling the rear system fan assembly Dimm installation guidelines Dimm installation orderSupported Dimm configurations Memory Bios errors and warnings Removing a Dimm Installing a Dimm 22Seating the Dimm Secure the socket levers Expansion card slot identification Slot identification and descriptionType Card configuration restrictions for power supplies Choosing an expansion card slot Expansion card Expansion card slot descriptionRemoving an expansion card 6Workstation PCIe compatibility matrix Enww Installing an expansion card Battery Removing the batteryInstalling the battery Installing the hard disk drive Installation guidelinesHard disk drive Removing the hard disk drive Installation Enww Enww CPU heatsink Removing the CPU heatsink Installing the CPU heatsink Enww CPU Removing a CPU Installing a CPU Installing the system board System boardRemoving the system board Product recycling Diagnostics and troubleshooting Calling technical support Locating ID labels Locating warranty information Diagnosis guidelines Diagnosis at startup Diagnosis during operation Troubleshooting checklist HP troubleshooting resources and tools Troubleshooting a problemHP Help and Support Center Support Helpful hints Product Change NotificationsAt startup Troubleshooting scenarios and solutions During operationCustomizing the monitor display Solving minor problems 1Minor problemsProblem Cause Possible Solution Problem Cause Possible Solution Solving power supply problems Testing power supply2Power supply problems Problem Cause Solution Solving diskette problems 3Diskette problemsSelect FilePropertiesTools Solving hard drive problems 4Hard drive problemsBoot in StorageBoot Order F1440 SecurityRestore Master Boot Record Solving display problems 5Display problems Select StartAll Programs AccessoriesSystem Support.html 6Audio problems PropertiesFor this CD-ROM device Devices Self-troubleshooting with HP Vision Field Diagnostics Solving printer problems7Printer problems DIR C\ printer port Downloading and accessing HP Vision Field Diagnostics Overview User interface Survey tab Categories Levels include Test tab Enww Errors tab Status tabHistory tab Help tab Diagnostic codes and errors Downloading the latest diagnostic utilityDiagnostic LED and audible beep codes 8Diagnostic lights and audible codes Activity Possible cause Activity Possible cause Recommended action See the ROM Flash section of the Maintenance and Service LED color definitions 9LED color definitionsLED state LED color System status Post error messages 10POST error messagesScreen message Probable cause Recommended action Verify that a memory module cooling fan is installed Dimm Configuration DIMMs are not installed correctly not CPU Overtemp Insufficient processor cooling or Replace the processor with a compatible one Screen message Probable cause Configuring RAID devices Maximum hard drive configurations1Maximum hard drives Configuring Sata RAID devices Attaching Sata HDDs Configuring system Bios Creating RAID volumes Deleting RAID volumes Configuring SAS RAID devices Supported configurations SAS RAID 0 configuration SAS RAID 1 configuration SAS RAID 1E configuration Configuring password security and resetting Cmos Preparing to configure passwords Resetting the password jumper Clearing and Resetting the CmosUsing the Cmos Button Using the Computer Setup F10 Utility to Reset Cmos Enww Connector pins Workstation keyboard Pin SignalWorkstation mouse Pin Signal Workstation Ethernet Pin 10/100-MbSignal 1000-Mb Workstation USB Pin Signal Pin SignalSata drive Pin Signal Signal Pin Data Cable Power Cable SAS drive Segment Pin PlugCable Receptacles Workstation VGA Pin Signal DVI-I cable Pin Signal Display port Main power cable, P1 CPU power cable, P3 Graphics aux. power cables, P12 Pin Signal ColorInternal USB 1 Pin Signal Workstation rear system fan Pin Signal Internal USB 1Internal USB 2 Workstation CPU fan Pin Signal Workstation FDD Pin Signal Signal Pin Workstation internal serial System board designators Designator Silk screen Component Appendix B System board designators General cleaning safety precautions Cleaning the workstation caseCleaning the keyboard Routine Care Cleaning the monitor Cleaning the mouse Locating HP resources Product information on Product information Table D-1Product informationTopic Location All Programs HP Cool Tools Product support Table D-2Product support Product documentation Table D-3Product documentationCustomer Bulletins, or Customer Notices Product diagnostics Table D-4Product diagnostics Product updates Table D-5Product updatesTaskUse Tools to view...ToolsMy Computer InformationView general system information Index Appendices Enww