Solving minor problems
Table 6-1 Minor problems
Problem | Cause | Possible Solution |
|
|
|
Workstation appears frozen and does not shut down when the power button is pressed.
Software control of the power switch is not functional.
1.Press and hold the power button for at least four seconds until the workstation shuts down.
2.Disconnect the electrical plug from the outlet.
3.Restart the workstation.
Workstation seems to be | Program in use has stopped |
frozen. | responding to commands. |
1.If possible, use the Windows Task Manager to isolate and terminate the offending process.
2.Attempt the normal Windows shutdown procedure.
3.Restart the workstation using the power button.
Workstation date and time | 1. | Reset the date and time in the Control Panel. | |
display is incorrect. | might need replacement. | 2. | Replace the RTC battery. |
|
| ||
|
|
| |
Workstation appears to pause | Network driver is loaded and no | Establish a network connection, or use the Computer Setup | |
periodically. | network connection is | (F10) Utility or the Microsoft Windows Device Manager to | |
| established. | disable the network controller. | |
|
|
| |
Cursor does not move using | The Num Lock key might be on. | Press Num Lock. The Num Lock key can be disabled or | |
the arrow keys on the keypad. |
| enabled in the Computer Setup (F10) Utility. | |
|
|
|
|
Poor performance is | Processor is hot. | 1. | Verify that airflow to the workstation is not blocked. |
experienced. |
| 2. | Verify that chassis fans are connected and working |
|
| ||
|
|
| properly. Some fans operate only when needed. |
|
| 3. | Verify that the processor heatsink is installed properly. |
|
|
| |
| Hard drive is full. | Transfer data from the hard drive to create more space on | |
|
| the hard drive. | |
|
|
|
|
ENWW | Troubleshooting scenarios and solutions 117 |
