Diagnostics and troubleshooting | HP VA799UT 799UT#ABA guide

BIOS errors and warnings	86
Removing a DIMM	87
Installing a DIMM	88
Expansion card slot identification	90
Slot identification and description	90
Card configuration restrictions for power supplies	91
Choosing an expansion card slot	92
Expansion card	93
Expansion card slot description	93
Removing an expansion card	93
Installing an expansion card	95
Battery	96
Removing the battery	96
Installing the battery	96
Hard disk drive	97
Removing the hard disk drive	97
Installing the hard disk drive	97
Installation guidelines	97
Installation	98
CPU heatsink	101
Removing the CPU heatsink	101
Installing the CPU heatsink	102
CPU	104
Removing a CPU	104
Installing a CPU	105
System board	106
Removing the system board	106
Installing the system board	106
Product recycling	107
6 Diagnostics and troubleshooting
Calling technical support	109
Locating ID labels	109
Locating warranty information	110
Diagnosis guidelines	111
Diagnosis at startup	111
Diagnosis during operation	112
Troubleshooting checklist	113
HP troubleshooting resources and tools	114
HP Help and Support Center	114
E-support	114
Troubleshooting a problem	114
Instant Support and Active Chat	114

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HP VA799UT 799UT#ABA, Z400 H2D81US manual Diagnostics and troubleshooting

Contents

HP 400 Workstation Trademark Credits Copyright Information Warranty Guide topics About this guide Iv About this guide Table of contents System management Restoring the operating system Replacing components Customer self-repair Removing and installing components Diagnostics and troubleshooting Configuring RAID devices Configuring password security and resetting Cmos Appendix D Locating HP resources179 Xii Product overview Product featuresSystem board architecture Topics Processor technology Memory technologyGraphics Expansion card slots Additional features Chassis components Workstation components1Workstation component descriptions Description 2Front panel connectors Symbol DescriptionFront panel components Rear panel components 3Rear panel connectors Physical characteristics Workstation specificationsPower supply description Power supply voltages Power supply currents 5Maximum current per railVoltage rail Power supply specifications Power consumption and heat dissipation6Power supply specifications System fans Resetting the power supply 7HP Workstation environmental specifications Environmental specificationsTemperature Humidity Altitude Shock Vibration Non-operating Energy Star Qualification Accessibility Hyper-threading EUP compliance modeEnabling EUP compliance mode Disabling EUP compliance mode HP Cool Tools Ensuring proper ventilation 6Proper workstation placement Setting up the operating system Setting up the Microsoft operating system Installing or upgrading device driversTransferring files and settings to your Windows workstation Installing with the HP driver CD Setting up Red Hat Enterprise Linux Installing and customizing Red Hat-enabled workstations Setting up Novell SledUpdating the workstation after first boot Upgrading the Bios Determining current Bios Upgrading device drivers Upgrading Bios Restoring the operating system Restore methods Ordering backup software Restoring Windows Vista Ordering the RestorePlus! mediaRestoring the operating system Restoring Windows XP Professional Creating RestorePlus! media Creating HP Backup and Recovery Hpbr media Using RestorePlus Creating restore mediaUsing Hpbr Using the recovery partition Restoring Novell Sled System management Computer Setup F10 functionality Computer Setup F10 Utility Enww Accessing the Computer Setup F10 Utility Computer Setup F10 Utility menu 1Computer Setup F10 Utility menu descriptionsHeading Option Description Disable 16 is the default As a bootable device Enabled by the operating system MWAITE-AWARE OS PCI VGA Enww Section topics Workstation management Installing a remote system Initial workstation configuration and deployment Copying a setup configuration to a single workstation Replicating the setup Copying a setup configuration to multiple workstations Altiris Client Management Solutions Updating and managing softwareHP Client Manager Software System Software Manager Proactive Change NotificationSubscribers Choice ROM Flash Remote ROM FlashHPQFlash Recovering the workstation from Boot Block Recovery mode FailSafe Boot Block ROM Feature Purpose How it is established 2Security features overviewWorkstation security Asset tracking Sata hard disk drive security Feature Purpose DriveLock applications Using DriveLock Select SecurityDriveLock Security Enabling DriveLock Password security Entering a power-on password Establishing a power-on password using workstation setup Changing a power-on or setup password Entering a setup password National keyboard delimiter characters Deleting a power-on or setup password3National keyboard delimiter characters Language Delimiter Side access panel sensor Smart Cover Sensor optional Clearing passwordsSetting the side access panel sensor protection level Side access panel solenoid lock ECC fault prediction Fault notification and recoveryDrive Protection System Thermal sensors Changing the power button configuration Dual-state power button Replacing components Enww Service considerations ESD informationGenerating static Personal grounding methods and equipment Preventing ESD equipment damage1Static shielding protection levels Method Voltage Recommended ESD prevention materials and equipment Grounding the work area Cables and connectors Tools and software requirementsSpecial handling of components Lithium coin cell battery Customer self-repairHard disk drives Component locations Removing and installing components2System board components ID Component Predisassembly procedures 3Workstation component installation Disassembly orderTo install Remove Then remove Replace Cable lock optional 2Removing the cable lock Replacing components Side access panel Removing the side access panelInstalling the side access panel Side access panel sensor optional Removing the side access panel sensorInstalling the side access panel sensor Side access panel solenoid lock Removing the side access panel solenoid lockInstalling the side access panel solenoid lock Installing the front bezel Front panel I/O device assemblyRemoving the front panel I/O device assembly Bezel Enww Installing the front panel I/O device assembly Removing the power button assembly Power button assembly Installing the power button assembly Removing an optical disk drive from the optical bay Optical disk drive 12Removing the optical disk drive Replacing components Installing an optical disk drive in the optical bay 14Connecting power and data cables Replacing components Installing the workstation speaker Workstation speakerRemoving the workstation speaker Power supply Removing the power supplyInstalling the power supply 4Power connector description Power connections Rear system fan assembly Removing the rear system fan assemblyInstalling the rear system fan assembly Dimm installation order Dimm installation guidelinesSupported Dimm configurations Memory Bios errors and warnings Removing a Dimm Installing a Dimm 22Seating the Dimm Secure the socket levers Expansion card slot identification Slot identification and descriptionType Card configuration restrictions for power supplies Choosing an expansion card slot Expansion card slot description Expansion cardRemoving an expansion card 6Workstation PCIe compatibility matrix Enww Installing an expansion card Battery Removing the batteryInstalling the battery Installation guidelines Installing the hard disk driveHard disk drive Removing the hard disk drive Installation Enww Enww Removing the CPU heatsink CPU heatsink Installing the CPU heatsink Enww Removing a CPU CPU Installing a CPU Installing the system board System boardRemoving the system board Product recycling Diagnostics and troubleshooting Locating ID labels Calling technical support Locating warranty information Diagnosis at startup Diagnosis guidelines Diagnosis during operation Troubleshooting checklist Troubleshooting a problem HP troubleshooting resources and toolsHP Help and Support Center Support Helpful hints Product Change NotificationsAt startup Troubleshooting scenarios and solutions During operationCustomizing the monitor display Solving minor problems 1Minor problemsProblem Cause Possible Solution Possible Solution Problem Cause Testing power supply Solving power supply problems2Power supply problems Problem Cause Solution Solving diskette problems 3Diskette problemsSelect FilePropertiesTools 4Hard drive problems Solving hard drive problemsBoot in StorageBoot Order F1440 SecurityRestore Master Boot Record 5Display problems Solving display problems Support.html Select StartAll Programs AccessoriesSystem Properties 6Audio problemsFor this CD-ROM device Devices Solving printer problems Self-troubleshooting with HP Vision Field Diagnostics7Printer problems DIR C\ printer port Overview Downloading and accessing HP Vision Field Diagnostics Survey tab User interface Categories Levels include Test tab Enww Errors tab Status tabHistory tab Help tab Diagnostic codes and errors Downloading the latest diagnostic utilityDiagnostic LED and audible beep codes Activity Possible cause 8Diagnostic lights and audible codes Activity Possible cause Recommended action See the ROM Flash section of the Maintenance and Service LED color definitions 9LED color definitionsLED state LED color System status Post error messages 10POST error messagesScreen message Probable cause Recommended action Verify that a memory module cooling fan is installed Dimm Configuration DIMMs are not installed correctly not CPU Overtemp Insufficient processor cooling or Replace the processor with a compatible one Screen message Probable cause Configuring RAID devices Maximum hard drive configurations1Maximum hard drives Attaching Sata HDDs Configuring Sata RAID devices Configuring system Bios Creating RAID volumes Deleting RAID volumes Supported configurations Configuring SAS RAID devices SAS RAID 0 configuration SAS RAID 1 configuration SAS RAID 1E configuration Configuring password security and resetting Cmos Preparing to configure passwords Resetting the password jumper Clearing and Resetting the CmosUsing the Cmos Button Using the Computer Setup F10 Utility to Reset Cmos Enww Workstation keyboard Pin Signal Connector pinsWorkstation mouse Pin Signal Workstation Ethernet Pin 10/100-MbSignal 1000-Mb Pin Signal Workstation USB Pin SignalSata drive Pin Signal Signal Pin Data Cable Power Cable Plug SAS drive Segment PinCable Receptacles Workstation VGA Pin Signal Display port DVI-I cable Pin Signal Main power cable, P1 CPU power cable, P3 Graphics aux. power cables, P12 Pin Signal ColorInternal USB 1 Pin Signal Workstation rear system fan Pin Signal Internal USB 1Internal USB 2 Workstation FDD Pin Signal Workstation CPU fan Pin Signal Workstation internal serial Signal Pin Designator Silk screen Component System board designators Appendix B System board designators Cleaning the workstation case General cleaning safety precautionsCleaning the keyboard Routine Care Cleaning the mouse Cleaning the monitor Product information on Locating HP resources Table D-1Product information Product informationTopic Location All Programs HP Cool Tools Table D-2Product support Product support Product documentation Table D-3Product documentationCustomer Bulletins, or Customer Notices Table D-4Product diagnostics Product diagnostics Table D-5Product updates Product updatesTaskUse Tools to view...ToolsMy Computer InformationView general system information Appendices Index Enww