HP VA799UT 799UT#ABA, Z400 H2D81US manual Calling technical support, Locating ID labels

Calling technical support

At times you might encounter an issue that requires technical support. When you call technical support:

●Have the workstation readily accessible.

●Write down the workstation serial numbers, product numbers, model names, and model numbers and have them in front of you.

●Note any applicable error messages.

●Note any add-on options.

●Note the operating system.

●Note any third-party hardware or software.

●Note the details of any blinking LEDs on the front of the workstation.

●Note the applications you were using when you encountered the problem.

●Note the power supply BIST status, if applicable.

NOTE: When calling in for service or support, you might be asked for the Product Number (example: PS988AV) of the workstation. If the workstation has a Product Number, it is generally located next to the 10- or 12-digit Serial Number of the workstation.

NOTE: On most models, the serial number and product number labels can be found on the top panel or side of the workstation and at the rear of the workstation.

For a listing of all worldwide technical support phone numbers, visit http://www.hp.com/support, select your region, and click Contact HP in the upper-left corner.

Locating ID labels

To assist in troubleshooting, product, serial, and authentication numbers are available on each workstation.

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