Solving audio problems |
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| Problem | Cause | Solution | |
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| Sound does not come out of the | Software volume control is | ||
| speaker or headphones. | turned down. | volume slider to adjust the volume. | |
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| The external speakers are not | Turn on the external speakers. | |
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| turned on. |
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| External speakers plugged into | See your sound card documentation for proper speaker | |
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| the wrong audio jack. | connection. | |
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| Digital CD audio is | Enable digital CD audio: | |
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| not enabled. | 1. | From the Control Panel, select System. |
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| 2. | On the Hardware tab, select the Device Manager |
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| button. |
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| 3. | |
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| Properties. |
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| 4. | On the Properties tab, select Enable digital CD audio |
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| for this |
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| Headphones or devices | Turn on and use headphones or external speakers, if | |
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| connected to the | connected, or disconnect headphones or external | |
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| connector have muted the | speakers. | |
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| internal speaker. |
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| Volume is muted. | 1. From the Control Panel, select Sound, Speech and | |
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| Audio Devices, and then select Sounds and Audio |
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| Devices. |
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| 2. | Deselect the Mute checkbox. |
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| Computer is in Standby mode. | Press the power button to resume from Standby mode. | |
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| Noise or no sound comes out of the |
| 1. If you are using digital speakers that have a stereo | |
| speakers or headphones. |
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| jack and you want the system to autoswitch to digital, |
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| use a |
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| sense feature, or use multimedia device properties |
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| to switch the audio signal from analog to digital. |
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| 2. | If the headphones have a mono jack, use the |
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| multimedia device properties to switch the system to |
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| analog out. |
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| NOTE: If you set digital as the Output Mode, the |
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| internal speaker and external analog speakers no |
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| longer output audio until you switch back to an auto |
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| sense or analog mode. |
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| If you set analog as the Output Mode, external digital |
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| speakers do not function until you change the output |
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| mode back to an |
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| Sound occurs intermittently. | Processor resources are being | Shut down all open | |
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| used by other open |
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| applications. |
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Workstation appears to be locked The hard disk might be full. up while recording audio.
1.Before recording, be sure there is enough free space on the hard disk.
2.Try recording the audio file in a compressed format.
ENWW | Troubleshooting scenarios and solutions 125 |
