10.1 Placing a call to IBM

For U.S., AP, CAN, and EMEA, use one of the following numbers when calling IBM for technical support:

￿Within the United States, call the IBM Support Center at 1-800-IBM-SERV (426-7378).

￿Within Canada:

For support, call HelpPC at 800-426-7378.

For more information or to place an order, call 800-465-7999.

￿Outside the United States and Canada, contact your IBM HelpWare® number, your place of purchase, or your local IBM office.

For LA, for technical support, call the IBM HelpCenter®, contact your IBM HelpWare number, your place of purchase, or your local IBM office.

10.2 Online services

For online services for U.S., AP, CAN, and EMEA, visit the following Web site:

http://www.ibm.com/support/us/

For online services for LA, visit the following Web site:

http://www.ibm.com/pc/la

For online directory services, access the Directory of World Wide Contacts at the following Web site and select your country:

http://www.ibm.com/planetwide/

On this Web site, look for the appropriate telephone number under technical support and call IBM for assistance.

10.3 Ordering information

The Nortel Networks Layer 2/3 GbE Switch Modules ordering part number is 26K6530 (copper) and 26K6531 (fiber).

￿Within the U.S.:

For information about ordering through PartnerLink®, call 800-426-7272, Option 8. For further details, contact the IBM Remarketer Fulfillment Center at 800-426-9735 or your local marketing support representative.

￿Within the EMEA:

Orders can be entered into the Fulfillment system now. Orders will be addressed for scheduling sequentially. Orders involving multiple units may be subject to an extended delivery schedule. No delivery commitments may be made until schedule is committed. Fulfillment of this product for Personal Computing Division Business Partners is through the SAP/Direct Ship order entry systems and processes.

￿Online:

This product is available online through the BladeCenter Switch Modules Web site: http://www.ibm.com/servers/eserver/bladecenter/switch/more_info.html

166Nortel Networks L2/3 Ethernet Switch Module for IBM Eserver BladeCenter

Page 180
Image 180
IBM L2/3 manual Placing a call to IBM, Online services, Ordering information