
9.3 Systematic approach
Figure 9-1 provides a basic flow diagram on how to approach troubleshooting Nortel Networks L2/3 GbESM.
Define Problem |
Collect Data |
Analyse Data |
Create Action Plan |
Implement Action Plan |
Observe Results |
Problem Resolved |
Figure 9-1 Basic flow diagram
9.3.1 Problem definition
In this step, we make an effort to define our problem by asking the following questions:
Who is affected?
What are the symptoms of the problem?
What problems could cause these symptoms?
When does the problem occur?
Where in the network are the symptoms seen?
Is it a hardware or software issue?
158Nortel Networks L2/3 Ethernet Switch Module for IBM Eserver BladeCenter