Is the system power cord properly connected to the system and plugged into a NEMA 5-15R outlet for 100-120 VAC or a NEMA 6-15R outlet for 200-240 VAC? See "Connecting the Power Cord" in Chapter 2, "Installing The System."

Is AC power available at the wall outlet?

If these items are correct, but the problem recurs, refer to "Additional Troubleshooting Procedures" on page 205.

Running New Application Software

Problems that occur when you run new application software are usually related to the software. Faulty equipment is much less likely, especially if other software runs correctly.

Checklist

Does the system meet the minimum hardware requirements for the software? Refer to the software documentation.

Is the software an authorized copy? If not, get one; unauthorized copies often do not work.

If you are running the software from a diskette, is it a good copy?

If you are running the software from a CD-ROM disc, is the disc scratched or dirty?

If you are running the software from a hard disk drive, is the software correctly installed? Were all necessary procedures followed and files installed?

Are the correct device drivers installed?

Is the software correctly configured for the system?

Are you using the software correctly?

If the problems persist, contact the software vendor's customer service representative.

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