After the System Has Been Running Correctly
Problems that occur after the system hardware and software have been running correctly often indicate equipment failure. Many situations that are easy to correct, however, can also cause such problems.
Checklist
❑If you are running the software from a diskette, try a new copy of the software.
❑If you are running the software from a
❑If you are running the software from a hard disk drive, try running it from a diskette. If the software runs correctly, there may be a problem with the copy on the hard disk drive. Reinstall the software on the hard disk drive, and try running it again. Make sure all the necessary files are installed.
❑If a software application does not run correctly with the "Boot Speed" set to turbo, try setting it to deturbo with Setup.
❑If the problems are intermittent, there may be a loose cable, dirt in the keyboard (if keyboard input is incorrect), a marginal power supply, or other random component failures.
❑If you suspect that a transient voltage spike, power outage, or brownout might have occurred, reload the software and try running it again. (Symptoms of voltage spikes include a flickering video display, unexpected system reboots, and the system not responding to user commands.)
✏Note
If you are getting random errors in your data files, they may be getting corrupted by voltage spikes on your power line. If you are experiencing any of the above symptoms that might indicate voltage spikes on the power line, you may want to install a surge suppresser between the power outlet and the server power cord.
❑If the problem recurs after you have checked and corrected all the above items, refer to "Additional Troubleshooting Procedures" on page 205.
❑If you receive any error messages, refer to "Error and Informational Messages" on page 213 for an explanation of the messages and suggested corrective actions.
204 | Chapter 10 Solving Problems |
