Lantronix 900-560 manual A Technical Support, Technical Support US

A: Technical Support

If you are unable to resolve an issue using the information in this documentation, please contact Technical Support:

Technical Support US

Check our online knowledge base or send a question to Technical Support at http://www.lantronix.com/support.

Technical Support Europe, Middle East, Africa

Phone: +33 13 930 4172

Email: eu_techsupp@lantronix.com or eu_support@lantronix.com

Firmware downloads, FAQs, and the most up-to-date documentation are available at

http://www.lantronix.com/support

When you report a problem, please provide the following information:

￿Your name, and your company name, address, and phone number

￿Lantronix model number

￿Lantronix serial number

￿Firmware version (on the first screen shown when you Telnet to the device and type show)

￿Description of the problem

￿Status of the unit when the problem occurred (please try to include information on user and network activity at the time of the problem)

￿Additionally, it may be useful to export and submit the XML Configuration and XML Status files

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