Lenovo RS210 Performing the checkout procedure, Diagnosing a problem, Determine what has changed

Performing the checkout procedure

To perform the checkout procedure, complete the following steps:

1.Is the server part of a cluster? v No: Go to step 2.

vYes: Shut down all failing servers that are related to the cluster. Go to step 2.

2.Complete the following steps:

a. Check the power supply LEDs (see “Power-supply LEDs” on page 67). b. Turn off the server and all external devices.

c. Check all internal and external devices for compatibility at http://www.lenovo.com/support. d. Check all cables and power cords.

e. Set all display controls to the middle positions. f. Turn on all external devices.

g. Turn on the server. If the server does not start, see “Troubleshooting tables” on page 50.

h. Check the system-error LED on the operator information panel. If it is flashing, check the LEDs on the system board (see “System-board LEDs” on page 112).

i. Check for the following results:

v Successful completion of POST (see “POST” on page 21 for more information)

vSuccessful completion of startup

Diagnosing a problem

Before you contact Lenovo or an approved warranty service provider, follow these procedures in the order in which they are presented to diagnose a problem with your server:

1.Determine what has changed.

Determine whether any of the following items were added, removed, replaced, or updated before the problem occurred:

vDevice drivers

vServer firmware

vHardware components

vSoftware

If possible, return the server to the condition it was in before the problem occurred.

2.Collect data.

Thorough data collection is necessary for diagnosing hardware and software problems. a. Document error codes and system-board LEDs.

vSystem error codes: See “POST error codes” on page 21 for information about a specific error code.

vSee “System-board LEDs” on page 112 for the location of the system-board LEDs.

vSoftware or operating-system error codes: See the documentation for the software or operating system for information about a specific error code. See the manufacturer’s Web site for documentation.

b.Collect system data.

Run the Dynamic System Analysis (DSA) diagnostics program to collect information about the hardware, firmware, software, and operating system. Have this information available when you contact Lenovo or an approved warranty service provider. See “Diagnostic programs and messages” on page 68 for the instructions to run the DSA program.

If you need to download the latest version of DSA , go to http://www.lenovo.com/support.

3.Follow the problem-resolution procedures.

16ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual