Call Accounting
change station XXXX (XXXX is the extension number of the backup voice terminal)
■Use this form to add the
Required Hardware
This is no special hardware required for this feature.
Call Accounting
Call Accounting takes call records supplied by the server, puts the records into a standard bill format, and sends the billing information to the PMS. When guests check out, all calls posted to the PMS (local and long distance) are printed auto- matically on their bill. This gives the hotel better control over revenues gener- ated by telephone usage. The call records used for the call accounting are provided by the Call Detail Recording (CDR) feature of GuestWorks.
The GuestWorks server solution for call accounting is the Lucent INTUITY Lodging Call Accounting. This application resides with the Lucent INTUITY Lodging Voice Messaging on the MAP/5 platform and was developed by the Homisco Corporation. If your site is using a different call accounting system, it must be compatible with the GuestWorks server. Two of the supported call record formats are the Teleseer and printer formats. The Lucent INTUITY Lodging Call Accounting package uses the printer format.
NOTE:
When the Lucent INTUITY Lodging Call Accounting package is first installed, the set of extensions and trunks administered on the Guest- Works server is coordinated with Homisco. If extensions and trunks are added at a later date, Lucent Technologies and Homisco must be notified so changes can be added to the call accounting package.
32Issue 1 April 1997
