Lucent Technologies 1079984G3 manual Emergency Access to the Attendant

Feature Descriptions

Emergency Access to the Attendant

This feature provides a method for emergency calls to go to the attendant. These calls are generated in two ways:

■The guest knocks the handset off the telephone.

■The guest dials the Emergency Access to Attendant feature access code. This code must be provided to the guest.

A parameter is set for the time interval between a handset going “off-hook,” and the placement of an emergency call to the attendant. When the timer expires, the emergency call enters the emergency queue and is sent to the attendant console. When the call reaches the console, the loud emergency alerting tone is heard and the display shows the calling party ID and extension number. The display also shows the number of other emergency calls that may be waiting in queue. The tone heard by the attendant is different from any other console alerting tones and is fixed at a louder volume.

User Operation

The user operation for guests needing to place an emergency call to the attendant is documented in GuestWorks server Issue 3.0 Hospitality Operations, (555-231-741).

The user operation for answering emergency calls at the attendant console is documented in DEFINITY Business Communications System and GuestWorks server Issue 3.0 Console Quick Reference, (555-231-735). You must instruct your staff how to process emergency calls properly.

Issue 1 April 1997 61