Call Coverage
Call Coverage
Call Coverage takes a call intended for a guest’s room and redirects the call to one, two, or three secondary answering positions if the guest does not answer or is busy on the telephone. The coverage answering positions could be the attendant or a voice messaging system. The call follows a preset “coverage path” which is established for a station or group of stations by server administra- tion.
The coverage path can have different redirection criteria and destinations for callers inside and outside of the hotel. An outside call might go to a voice messaging system while a
For office staff personnel, you also have access to features such as Go to Cover and Call Transfer out of AUDIX®. With Go to Cover, you can call an associate and press the Go to Cover button on your voice terminal. This immediately redirects your call to Lucent INTUITY AUDIX so you can leave a message without delay. With Call Transfer out of AUDIX, when Lucent INTUITY AUDIX begins to answer a call you have placed to another associate, you can press 
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and call someone else instead of leaving a message.
Interactions with PMS
When there is no PMS or when the PMS is operating in the Normal mode, the following features interact with Call Coverage:
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■Room Change or Room Swap — The coverage paths of the two rooms are not changed.
With a PMS, there is a default coverage path. The coverage path is determined by what services the guest requires. The front desk clerk has the ability to allow the default coverage path to be used, or to change to another coverage path. If the coverage path field in the PMS is left blank, the default coverage path is
34Issue 1 April 1997
