Message Waiting Notification
Messages can be left for guests when people call and leave messages in a voice mailbox or when they leave messages at the front desk. This section describes the feature known as Message Waiting Notification, which is done manually from the attendant console. See the voice messaging system description for more information about voice messaging.
NOTE:
The Message Waiting Notification feature should be used only if you do not have an integrated voice messaging system (such as the Lucent INTUITY Lodging package). If you have a voice messaging system, all messages, even written messages left at the front desk, should be left as voice messages for your guests.
If there is a PMS, the PMS can activate and deactivate the message waiting lamps. If the message waiting lamp has been activated by Leave Word Calling or a voice messaging system, the PMS cannot turn off the guest’s message waiting lamp. At
User Operation
The user operation for activating the message waiting lamp using the PMS is documented in the PMS documentation.
The user operation for activating the message waiting lamp from the attendant console or the backup voice terminal is documented in GuestWorks server Issue 3.0 Hospitality Operations,
66Issue 1 April 1997
