Lucent Technologies 1079984G3 manual Attendant Backup, Required Hardware, Required Software

Feature Descriptions

Required Hardware

There is no special hardware required for this feature.

Required Software

To take advantage of this new feature, the PMS software must be compatible with the ASCII-only guest data message set. Contact your PMS vendor and request upgraded software that complies with the ASCII-only guest data mes- sage set as documented in DEFINITY Enterprise Communications Server (ECS), GuestWorks server, and System 75 PBX Property Management System Interface Specifications, (555-231-601).

Attendant Backup

The Attendant Backup feature allows you to access most attendant console fea- tures from one or more specially-administered multiappearance voice terminals. Using this backup mode, you can answer calls faster, thus providing better ser- vice to your guests and prospective clients.

The recommended voice terminals are the Lucent Technologies Model 8434 and Model 8410. When calls terminate at the attendant console during normal operation, users at the backup voice terminals can answer overflow calls by pressing a button or dialing a feature access code. You can then process the calls as if you are at the attendant console. Procedures for basic feature operation are documented in the quick reference guides for each voice terminal.

NOTE:

The Attendant Backup features cannot be used from guest rooms admin- istered as “client” rooms even if they have a multiappearance voice termi- nal.

Issue 1 April 1997 11