Attendant Backup
When the attendant console is in the day mode (the Night lamp is off), you cannot answer overflow calls at the backup voice terminals until the number of calls waiting in the attendant queue has reached an administered threshold. Until the threshold is reached, the only indication the backup voice terminals receive about calls waiting in queue is when the Queue Calls and the
Queue Time lamps go on. You can press the Queue Time button to see how long the call has been waiting, but you cannot answer the call. The Queue Time lamp
starts flashing when the time in queue warning level has been reached (this is usually set for 15 seconds). When the calls waiting in queue threshold has been reached, the backup voice terminals will beep every 10 seconds as long as the number of calls waiting stays above the threshold. You can then answer calls using the Trunk Answer Any Station (TAAS) feature access code _____ or an
automatic dialing button administered with that feature access code.
When the attendant console is in the night mode (the Night lamp is on), all calls to the attendant console immediately beep at the backup voice terminals and the Queue Calls and the Queue Time lamps go on. You can then answer calls using the TAAS feature access code _____ or an automatic dialing button
administered with that feature access code.
You can also install an external ringing device that sounds whenever the attendant queue limit is reached and when calls can be answered with the TAAS feature access code. This is an optional feature.
User Operation
The Attendant Backup feature has no specific user operation procedures. The user operation for basic console features using the attendant console or a backup voice terminal is documented in DEFINITY Business Communications System and GuestWorks server Issue 3.0 Console Quick Reference,
12Issue 1 April 1997