Direct Access Calling
d.Since there are still no matches, announcement 660 plays telling them they can press 
1 
to try again, or press 
0 
to get an operator.
■Press 
4
if they know the department they wish to access; if they press 
4
, they are routed to announcement 383, which gives them a listing of several departments that they can dial directly.
■Press 
5
to start over again; if they press 
5
, the caller hears announcement 381, which repeats all of the options.
■If the caller dials anything else, the call is routed to the operator.
Required Hardware
The integrated announcement circuit pack (TN750C) is required for this feature.
Direct Access Calling
Direct Access Calling uses the integrated announcement hardware of the server to deliver short messages to the caller, such as “Hello. You have reached A1 Hotel. Please press 1 for the front desk, press 2 to reach a guest room, or press 3 for reservations.” If the caller selects 1, the call routes to the front desk. If the caller selects 2, the caller is then prompted to dial the room extension number. If the caller selects 3, the call routes to the hotel’s reservation number (the number could be local or national). This automated attendant application speeds call handling and saves time for hotel personnel.
Another application of this feature is to provide your hotel guests a listing of hotel services and events by way of a daily menu of offerings. Your guests can call a number and be given a menu of choices. As they select menu options, they can receive more information or be routed to guest services, such as room service or housekeeping.
52Issue 1 April 1997
