Feature Descriptions
Dial by Name
The Dial by Name feature allows you to “dial” someone by entering their name from your
A typical scenario might go like this:
■When a call comes in to the system (usually to a Listed Directory Num- ber), a Direct Access Calling procedure routes the call to an announce- ment that says, “Hello. You have reached A1 Hotel. Please press 1 for the operator, press 2 to reach a guest or employee, or press 3 for the reser- vation desk.”
■When the caller selects 2, the caller then hears, “If you know the person’s extension, press 1. If you know their name, press 2.”
■If the caller does not know the person’s extension number, the caller can opt to enter the person’s name instead. The caller would press 2.
■The caller is then instructed to enter the person’s name.
■As soon as a match is found, the call is placed to that person.
The database for the names used in this feature comes from names entered into a management terminal or from names entered into a property management system (PMS) terminal, which are then communicated to the DEFINITY system during a database update.
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