Feature Descriptions
The procedure above does the following:
1.When someone calls the system, the person receives ringback for 2 sec- onds.
2.Announcement 381 plays. This announcement asks them to do one of the following:
■Press 
0 
or wait if they want the operator; if they press 
0 
or wait for the timeout, they are routed to the operator.
■Press 
1 
if they want the help desk; if they press 
1 
, they are routed to extension 105, which is the help desk.
■Press 
2 
if they know the person’s extension; if they press 
2 
, they are routed to announcement 382, which tells them to dial the person’s extension.
■Press 
3
if they know the person’s name; if they press 
3
, the fol- lowing
a.Announcement 661 plays requesting they enter the first four characters of the person’s last name.
If there is a match, the call is redirected.
If there are multiple matches, continue with Step b.
If there is no match, go to Step d.
b.Announcement 662 plays requesting they enter the rest of the person’s last name, followed by the # key.
If there is a match, the call is redirected.
If there are multiple matches, continue with Step c.
If there is no match, go to Step d.
c.Announcement 663 plays requesting they enter the first two characters of the person’s first name.
If there is a match, the call is redirected.
If there is no match, continue with Step d.
Issue 1 April 1997 51
